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UptimeRobot VS HelpScout

Compare UptimeRobot VS HelpScout and see what are their differences

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Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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UptimeRobot logo UptimeRobot

Free Website Uptime Monitoring

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support
  • UptimeRobot Landing page
    Landing page //
    2021-10-11
  • HelpScout Landing page
    Landing page //
    2023-07-14

UptimeRobot

Website
uptimerobot.com
Pricing URL
Official UptimeRobot Pricing
$ Details
freemium $5.5 / Monthly (Pro Account)
Edit details

HelpScout

Website
helpscout.com
Pricing URL
Official HelpScout Pricing
$ Details
paid Free Trial $20.0 / Monthly (5 Mailboxes, 1 Docs site)
Edit details

Category Popularity

0-100% (relative to UptimeRobot and HelpScout)

UptimeRobot

HelpScout

Monitoring Tools
100 100%
Monitoring Tools
0% 0
Help Desk
0 0%
Help Desk
100% 100
Website Monitoring
100 100%
Website Monitoring
0% 0
Customer Support
0 0%
Customer Support
100% 100

User comments

Share your experience with using UptimeRobot and HelpScout. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare UptimeRobot and HelpScout

UptimeRobot Reviews

Comparison of Cron Monitoring Services (November 2023)
Uptime Robot launched in 2010, is registered in Malta, and runs on Limestone Networks, AWS, and DigitalOcean. UptimeRobot started as a free website uptime monitoring service and added cron monitoring and hosted status pages support in 2019. After getting acquired in late 2019, UptimeRobot accelerated development and reorganized its pricing structure. Uptime Robot is a...
Source: blog.healthchecks.io
#10 Best Website Monitoring Tools [2022]
UptimeRobot is a website monitoring tool that offers various monitoring services that is more than enough to make sure that your site run with optimal performance and close to nil downtime. Ping monitoring, and port monitoring services offered by UptimeRobot make sure your network is working without any issue. UptimeRobot services are so reliable that if there is any...
Source: todaystechworld.com
10 Best Services to Monitor Website Uptime
Although Uptrends serves more than 30,000 users (compared to 1,5 million users in UptimeRobot, this is increasingly small); nevertheless, it has one of the best feedbacks on the web. Therefore, you can certainly give this platform a spin if you decide to track your site’s uptime.
Source: designmodo.com
10 Best Website Monitoring Services and Tools of 2022
UptimeRobot is a great choice if you are looking for a free website monitoring service with enough website monitors. The UptimeRobot website monitoring tool lets you monitor your website thoroughly and sends you alerts even before any significant website issue occurs so that you get the time to prevent such cases. Moreover, it allows you to customize colors, add logos, link...
Source: www.hostingseekers.com
Top 13 Best Pingdom Alternatives 2019 to Monitor Websites
It’s not over yet, UptimeRobot store the past 1-year data and you can easily download monitoring logs in Excel by just a single click. Like many other companies, you can find your answer through the FAQ’s or just email them. Currently, they are also offering a free plan that includes 50 monitors and 5-minute monitoring frequency. Surely their plans worth a lot and delivers...
Source: www.hostingsprout.com

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Social recommendations and mentions

Based on our record, HelpScout seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

UptimeRobot mentions (0)

We have not tracked any mentions of UptimeRobot yet. Tracking of UptimeRobot recommendations started around Mar 2021.

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

What are some alternatives?

When comparing UptimeRobot and HelpScout, you can also consider the following products

Pingdom - With website monitoring from Pingdom you will be the first to know when your website is down. No installation required. 30-day free trial.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

StatusCake - Website Uptime Monitoring & Alerts – Free Unlimited Downtime Monitoring

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Better Uptime - We call you when your website goes down

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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