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Universal Inbox by Helpwise VS HelpRealm.io

Compare Universal Inbox by Helpwise VS HelpRealm.io and see what are their differences

Setuply
Setuply: Transform Clients into Brand Advocates. An AI-powered, purpose-built platform for client onboarding and lifecycle management, helping B2B teams accelerate revenue recognition, boost retention, and scale operations with confidence. featured
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Universal Inbox by Helpwise logo Universal Inbox by Helpwise

Service your customers across multiple channels

HelpRealm.io logo HelpRealm.io

The free SaaS support ticket system
  • Universal Inbox by Helpwise Landing page
    Landing page //
    2023-02-15
  • HelpRealm.io Home page
    Home page //
    2024-10-13
  • HelpRealm.io Dashboard
    Dashboard //
    2024-10-13
  • HelpRealm.io Create new ticket
    Create new ticket //
    2024-10-13
  • HelpRealm.io Manage groups
    Manage groups //
    2024-10-13

Category Popularity

0-100% (relative to Universal Inbox by Helpwise and HelpRealm.io)

Universal Inbox by Helpwise

HelpRealm.io

Customer Support
39 39%
Customer Support
61% 61
Help Desk
31 31%
Help Desk
69% 69
CRM
100 100%
CRM
0% 0
Help Desk And Ticketing
0 0%
Help Desk And Ticketing
100% 100

Questions and Answers

As answered by people managing Universal Inbox by Helpwise and HelpRealm.io.

What makes your product unique?

HelpRealm.io's answer:

Fully free and especially suited for solo users or a small team

Why should a person choose your product over its competitors?

HelpRealm.io's answer:

If you need a fast accessibility help desk system to start supporting your customers or community members, then HelpRealm is best suited.

How would you describe your primary audience?

HelpRealm.io's answer:

Users who manage communities or freelancers who have just started having a tight budget and need a free option.

What's the story behind your product?

HelpRealm.io's answer:

Coming from a remote support background, the author figured it would be great to build a helpdesk system for people with a tight budget or people who need to support their community.

Which are the primary technologies used for building your product?

HelpRealm.io's answer:

The product is built with the famous and popular Laravel PHP framework, using mariaDB as database system.

Who are some of the biggest customers of your product?

HelpRealm.io's answer:

  • HortusFox for user support

User comments

Share your experience with using Universal Inbox by Helpwise and HelpRealm.io. For example, how are they different and which one is better?
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What are some alternatives?

When comparing Universal Inbox by Helpwise and HelpRealm.io, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

HelpSpace - The team inbox with super powers

Zendesk Support - Social Customer Support and Help Desk and Ticketing

Rush Sender - Business messaging platform for customer support team

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

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