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Universal Inbox by Helpwise VS Callbell

Compare Universal Inbox by Helpwise VS Callbell and see what are their differences

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Universal Inbox by Helpwise logo Universal Inbox by Helpwise

Service your customers across multiple channels

Callbell logo Callbell

Callbell is a software as a service platform for customer communication via Direct Messaging Apps
  • Universal Inbox by Helpwise Landing page
    Landing page //
    2023-02-15
  • Callbell Landing page
    Landing page //
    2019-07-18

Callbell helps B2C businesses to better serve their customers through their favorite channels, including Whatsapp Business, Facebook Messenger, Instagram Direct and Telegram.

As we enter the "now"​ era, Direct Messaging Applications are becoming the new big customer support paradigm. Thanks to an easy to set-up cloud platform and a customizable website widget, Callbell centralizes all communications in one single place, helping CS and Sales teams to connect to customers across channels.

Find out more and start for free at: www.callbell.eu

Universal Inbox by Helpwise

Website
helpwise.io
Pricing URL
-
$ Details
-
Platforms
-
Release Date
-
Edit details

Callbell

Website
callbell.eu
Pricing URL
Official Callbell Pricing
$ Details
freemium €3.5 / Monthly
Platforms
Browser
Release Date
2019 April
Edit details

Universal Inbox by Helpwise features and specs

No features have been listed yet.

Callbell features and specs

  • Multi-channel Support
    Callbell allows businesses to manage communications from different messaging platforms like WhatsApp, Facebook Messenger, Instagram Direct, and more, all in one place. This centralization can enhance efficiency and improve customer service.
  • User-friendly Interface
    The platform is designed to be intuitive and easy to use, making it simple for teams to adopt and start managing customer interactions without extensive training.
  • Collaboration Features
    Callbell offers features that facilitate team collaboration, such as the ability to assign conversations to specific team members, which can improve response times and customer satisfaction.
  • Analytics and Reporting
    The platform provides analytical insights and reporting capabilities, enabling businesses to monitor performance metrics and make data-driven decisions.
  • Affordable Pricing
    Compared to some competition, Callbell is often highlighted for its affordable pricing, which can make it accessible to small and medium-sized businesses.

Category Popularity

0-100% (relative to Universal Inbox by Helpwise and Callbell)

Universal Inbox by Helpwise

Callbell

Customer Support
25 25%
Customer Support
75% 75
CRM
32 32%
CRM
68% 68
Live Chat
18 18%
Live Chat
82% 82
Help Desk
49 49%
Help Desk
51% 51

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Universal Inbox by Helpwise and Callbell

Universal Inbox by Helpwise Reviews

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Callbell Reviews

  1. Marc La Vion
    · CEO at ToursDrivers ·
    Top experience

    Integration is Callbell's strong point. It can be integrated with WhatsApp, Instagram, Telegram, Facebook, which helps us to have a better connection with customers.

    👍 Pros:    Automation|Multi-channel deployment|Multilingual

What are some alternatives?

When comparing Universal Inbox by Helpwise and Callbell, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

HelpSpace - The team inbox with super powers

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Rush Sender - Business messaging platform for customer support team

Drift - A messaging app that helps you grow your business.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

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