Software Alternatives, Accelerators & Startups

Unimus VS Salesforce Service Cloud

Compare Unimus VS Salesforce Service Cloud and see what are their differences

Unimus logo Unimus

Unimus is a Network Automation and Configuration management (NCM) solution designed for fast deployment network-wide and ease of use. Unimus does not require learning any abstraction or templating languages, and does not require any coding skills.
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Salesforce Service Cloud logo Salesforce Service Cloud

Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.
  • Unimus Landing page
    Landing page //
    2021-03-31
  • Unimus
    Image date //
    2024-05-15
  • Unimus
    Image date //
    2024-05-15

Unimus is a multi-vendor NCM software that covers these four main areas:

  1. Network Automation - Deploy configuration network-wide with just a few clicks with the Mass Config Push / Pull features available in Unimus.

  2. Disaster Recovery - Automatic, continuous configuration backup with notifications on failure. Your network will be prepared for any unforeseen circumstances.

  3. Change Management - Easy change management with graphical diffs in only a few clicks. Unimus makes change-tracking and change-auditing an easy task.

  4. Configuration Auditing - Gain visibility into your network. Search your entire networks configuration in seconds to know what is configured how and where.

  • Salesforce Service Cloud Landing page
    Landing page //
    2023-05-09

Unimus features and specs

  • Network Automation: Mass Config Push / Pull
  • Configuration Backup: Network disaster recovery
  • Change management: Configuration change detection, notifications and change review / auditing
  • Configuration Auditing: Network-wide configuration search for easy compliance validation

Salesforce Service Cloud features and specs

No features have been listed yet.

Unimus videos

New NMS Sync Logic in Unimus 2.4.0

More videos:

  • Review - Unimus 2.4 release overview
  • Review - Unimus in 2 min
  • Review - Unimus 2.0.0 release overview

Salesforce Service Cloud videos

Salesforce Service Cloud Overview Demo

Category Popularity

0-100% (relative to Unimus and Salesforce Service Cloud)
Network Automation
100 100%
0% 0
Help Desk
0 0%
100% 100
Configuration Auditing
100 100%
0% 0
Customer Support
0 0%
100% 100

Questions and Answers

As answered by people managing Unimus and Salesforce Service Cloud.

What makes your product unique?

Unimus's answer

Unimus is an on-premise, multi-tenant, device agnostic NCM software that brings value and saves time. Disaster recovery and Change management together with Configuration auditing and Network Automation features, make Unimus a very robust network configuration management system.

What's the story behind your product?

Unimus's answer

Unimus came to this world in 2016. Our goal was to create a simple, user friendly, but powerful Network Automation and Network Config Management solution. Unimus now manages more than a million network devices across thousands of deployments around the world.

Our mission has since expanded to bring other new tools which are missing in the Networking industry to the market. We want to create software that will make life easier for net-admins around the world.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Unimus and Salesforce Service Cloud

Unimus Reviews

We have no reviews of Unimus yet.
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Salesforce Service Cloud Reviews

10 Best Freshdesk Alternatives for Businesses in 2024
Salesforce Service Cloud is an ideal alternative for teams using Salesforce CRM. Salesforce Service Cloud seamlessly integrates with other Salesforce products to provide a better customer experience.
The Best Help Desk Software in 2020
Salesforce Service Cloud equips every support technician with the productivity tools they need to enhance efficiency. It boasts easy integration with all of the most popular CTI (computer telephony integration), and can even use web services APIs like REST and SOAP (though it is reserved for the Enterprise and Unlimited tiers). CTI can help reduce the amount of time your...
Source: www.jitbit.com
Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
11 Best Help Desk Software to Totally Check out in 2020!
A powerful cloud-based help desk software, Salesforce Service Cloud, is a child platform of the ubiquitous Salesforce CRM software. Engage your customers through multiple channels, streamline procedures and manage tickets with the help of the tool’s 360-degree view of the clients. Service Cloud offers supportive features like customizable branding, email integration,...

Social recommendations and mentions

Based on our record, Unimus seems to be more popular. It has been mentiond 19 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Unimus mentions (19)

  • Mixed Platform for Switches and Wireless Access Points
    I recently found out about unimus. It really works well to push configs and gather configs - you can see the changes for each config pull even across different devices. It runs as .exe or on a vm Check it out! Not even expensive - 1device 4,5€ a year or 7500€ a year unlimited. Source: about 1 year ago
  • Cisco Configuration Change Monitoring for Network Team
    Unimus would handle this nicely for you. It will build a versioned configuration history for your devices, and you can then see changepoints - when something changed, and what changed (including nice graphical diffs). Source: about 1 year ago
  • Track Changes on Switches/Routers/Firewalls
    Take a look at Unimus. It will generate a configuration timeline for your devices, you can generate diffs, and it will send config change notifications (including full graphical diffs in the change notification emails / Slack notifications). Also many other useful config management features in there. Source: about 1 year ago
  • Version control for configs yes or no?
    I forgot also Unimus. They are amazing 🤩. https://unimus.net. Source: about 1 year ago
  • What is the best way to make all cisco configs match?
    If you have zero netops experience (eg ansible) this will work: https://unimus.net/. Source: over 1 year ago
View more

Salesforce Service Cloud mentions (0)

We have not tracked any mentions of Salesforce Service Cloud yet. Tracking of Salesforce Service Cloud recommendations started around Mar 2021.

What are some alternatives?

When comparing Unimus and Salesforce Service Cloud, you can also consider the following products

RANCID - RANCID - Really Awesome New Cisco confIg Differ.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Oxidized - configuration backup software (IOS, JunOS) - silly attempt at rancid

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

GenieACS - A fast and lightweight TR-069 Auto Configuration Server (ACS)

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.