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uContact VS inContact

Compare uContact VS inContact and see what are their differences

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uContact logo uContact

uContact is an contact center solution that includes ACD, recording, dialers, CRM, WFM, quality, call reporting, live monitoring, IVR, SMS, web chat with audio and video, gamification and many others features.

inContact logo inContact

inContact provides on-demand software that enables call centers to engage and support their customers.
  • uContact Landing page
    Landing page //
    2022-08-06
  • inContact Landing page
    Landing page //
    2022-10-01

uContact videos

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Full Experience Demo uContact

inContact videos

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Category Popularity

0-100% (relative to uContact and inContact)

uContact

inContact

Communication
77 77%
Communication
23% 23
VoIP
86 86%
VoIP
14% 14
Enterprise Communication
45 45%
Enterprise Communication
55% 55
Phone System
100 100%
Phone System
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare uContact and inContact

uContact Reviews

The 19 Best Call Center Software (& Features You Need) in 2022
UContact offers an interactive voice response system, or IVR, that allows your team to take fewer calls and your customer to resolve their issue automatically. Rather than having customers call you and wait on hold to connect with a rep, an IVR provides an immediate response to customers when they dial your support line. This digital assistant lays out various options for...
Source: blog.hubspot.com

inContact Reviews

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What are some alternatives?

When comparing uContact and inContact, you can also consider the following products

Knowmax - Knowledge Management Software, A System To Deliver Seamless Customer Experience Across Assisted & Digital Channels

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

NobelBiz OMNI+ - NobelBiz is a Contact Center Technology company offering an omnichannel software designed with full remote capabilities paired with an innovative carrier-of-carriers network.

Ameyo - Ameyo is a powerful and highly flexible IP-based contact center software that lets you have a personalized interaction with every customer across multiple channels, thereby driving customer engagement to a level par excellence.

Neodove - NeoDove is the most powerful sales enablement tool for managing your calling team and empowering your team to succeed with game-based incentive programs.

KOOKOO - All in one solution for calls, IVR, live chat, customer management & more.

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