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uContact VS Genesys Platform Business Intelligence Solutions

Compare uContact VS Genesys Platform Business Intelligence Solutions and see what are their differences

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Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

uContact logo uContact

uContact is an contact center solution that includes ACD, recording, dialers, CRM, WFM, quality, call reporting, live monitoring, IVR, SMS, web chat with audio and video, gamification and many others features.

Genesys Platform Business Intelligence Solutions logo Genesys Platform Business Intelligence Solutions

The Genesys omnichannel customer experience platform powers 25 billion of the world’s best customer experiences each year—on-premises and in the cloud.
  • uContact Landing page
    Landing page //
    2022-08-06
  • Genesys Platform Business Intelligence Solutions Landing page
    Landing page //
    2023-07-27

uContact videos

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Full Experience Demo uContact

Genesys Platform Business Intelligence Solutions videos

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Category Popularity

0-100% (relative to uContact and Genesys Platform Business Intelligence Solutions)

uContact

Genesys Platform Business Intelligence Solutions

Communication
91 91%
Communication
9% 9
Marketing Platform
0 0%
Marketing Platform
100% 100
VoIP
100 100%
VoIP
0% 0
CRM
0 0%
CRM
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare uContact and Genesys Platform Business Intelligence Solutions

uContact Reviews

The 19 Best Call Center Software (& Features You Need) in 2022
UContact offers an interactive voice response system, or IVR, that allows your team to take fewer calls and your customer to resolve their issue automatically. Rather than having customers call you and wait on hold to connect with a rep, an IVR provides an immediate response to customers when they dial your support line. This digital assistant lays out various options for...
Source: blog.hubspot.com

Genesys Platform Business Intelligence Solutions Reviews

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What are some alternatives?

When comparing uContact and Genesys Platform Business Intelligence Solutions, you can also consider the following products

NobelBiz OMNI+ - NobelBiz is a Contact Center Technology company offering an omnichannel software designed with full remote capabilities paired with an innovative carrier-of-carriers network.

OneNeck IT Solutions - OneNeck provides a comprehensive suite of enterprise-class IT solutions that are customized to fit your specific needs.

Novanet (C3) - Novanet (C3) provides a cloud-based contact center, inbound call center, customer support, and outbound dialer applications.

Code Zero - Code Zero is a rich-featured Kubernetes platform for quickly and easily delivering cloud-native software solutions to perform various operations like integrating Debugging, testing, building, containerizing, and others.

Knowmax - Knowledge Management Software, A System To Deliver Seamless Customer Experience Across Assisted & Digital Channels

Essintial - A national provider of IT infrastructure services and support solutions, providing nationwide next-day service and same-day service to 30,000+ locations.

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