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uContact VS Genesys Cloud

Compare uContact VS Genesys Cloud and see what are their differences

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uContact logo uContact

uContact is an contact center solution that includes ACD, recording, dialers, CRM, WFM, quality, call reporting, live monitoring, IVR, SMS, web chat with audio and video, gamification and many others features.

Genesys Cloud logo Genesys Cloud

As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.
  • uContact Landing page
    Landing page //
    2022-08-06
  • Genesys Cloud Landing page
    Landing page //
    2023-08-03

uContact videos

+ Add

Full Experience Demo uContact

Genesys Cloud videos

+ Add

Genesys Cloud Q&A Show - Episode 12

More videos:

  • Review - Genesys Cloud Q&A Show - Episode 10

Category Popularity

0-100% (relative to uContact and Genesys Cloud)

uContact

Genesys Cloud

Communication
25 25%
Communication
75% 75
VoIP
100 100%
VoIP
0% 0
Customer Support
0 0%
Customer Support
100% 100
Phone System
100 100%
Phone System
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare uContact and Genesys Cloud

uContact Reviews

The 19 Best Call Center Software (& Features You Need) in 2022
UContact offers an interactive voice response system, or IVR, that allows your team to take fewer calls and your customer to resolve their issue automatically. Rather than having customers call you and wait on hold to connect with a rep, an IVR provides an immediate response to customers when they dial your support line. This digital assistant lays out various options for...
Source: blog.hubspot.com

Genesys Cloud Reviews

We have no reviews of Genesys Cloud yet.
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What are some alternatives?

When comparing uContact and Genesys Cloud, you can also consider the following products

Knowmax - Knowledge Management Software, A System To Deliver Seamless Customer Experience Across Assisted & Digital Channels

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

NobelBiz OMNI+ - NobelBiz is a Contact Center Technology company offering an omnichannel software designed with full remote capabilities paired with an innovative carrier-of-carriers network.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Neodove - NeoDove is the most powerful sales enablement tool for managing your calling team and empowering your team to succeed with game-based incentive programs.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

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