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uContact VS Freshdesk Contact Center

Compare uContact VS Freshdesk Contact Center and see what are their differences

VoIPstudio
VoIPstudio is an award-winning VoIP system that offers businesses of all sizes a scalable communication solution. It’s inexpensive, easy-to-use, offers a full suite of PBX features, and is fully integrated for CRM. featured
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uContact logo uContact

uContact is an contact center solution that includes ACD, recording, dialers, CRM, WFM, quality, call reporting, live monitoring, IVR, SMS, web chat with audio and video, gamification and many others features.

Freshdesk Contact Center logo Freshdesk Contact Center

Freshdesk Contact Center is a customer-friendly contact center software provider that simplifies communication between agents and customers by providing tools for both sides.
  • uContact Landing page
    Landing page //
    2022-08-06
  • Freshdesk Contact Center Landing page
    Landing page //
    2023-09-01

uContact videos

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Full Experience Demo uContact

Freshdesk Contact Center videos

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Category Popularity

0-100% (relative to uContact and Freshdesk Contact Center)

uContact

Freshdesk Contact Center

Communication
66 66%
Communication
34% 34
VoIP
58 58%
VoIP
42% 42
Phone System
81 81%
Phone System
19% 19
Enterprise Communication
36 36%
Enterprise Communication
64% 64

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare uContact and Freshdesk Contact Center

uContact Reviews

The 19 Best Call Center Software (& Features You Need) in 2022
UContact offers an interactive voice response system, or IVR, that allows your team to take fewer calls and your customer to resolve their issue automatically. Rather than having customers call you and wait on hold to connect with a rep, an IVR provides an immediate response to customers when they dial your support line. This digital assistant lays out various options for...
Source: blog.hubspot.com

Freshdesk Contact Center Reviews

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What are some alternatives?

When comparing uContact and Freshdesk Contact Center, you can also consider the following products

Knowmax - Knowledge Management Software, A System To Deliver Seamless Customer Experience Across Assisted & Digital Channels

Freeje - Connect with your clients everywhere with the help of Freeje. We are offering virtual phone numbers, SMS numbers, fax numbers, toll-free numbers, virtual SIM cards for your profession and private phone calls.

NobelBiz OMNI+ - NobelBiz is a Contact Center Technology company offering an omnichannel software designed with full remote capabilities paired with an innovative carrier-of-carriers network.

Convoso - Call center solution to covert leads faster

Neodove - NeoDove is the most powerful sales enablement tool for managing your calling team and empowering your team to succeed with game-based incentive programs.

TollFreeForwarding - TollFreeForwarding offers hosted PBX, call forwarding and IVR solutions.

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