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Twilio Flex VS OpsGenie

Compare Twilio Flex VS OpsGenie and see what are their differences

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Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Twilio Flex logo Twilio Flex

The programmable contact center platform 📱

OpsGenie logo OpsGenie

Alerting and On-Call Management for Dev&Ops Teams
  • Twilio Flex Landing page
    Landing page //
    2023-10-09
  • OpsGenie Landing page
    Landing page //
    2023-07-22

Twilio Flex videos

+ Add

Getting Started with Twilio Flex

More videos:

  • Review - Setting Up for Twilio Flex Plugin Development

OpsGenie videos

+ Add

Webinar: Introduction to Opsgenie

More videos:

  • Review - Opsgenie: Reporting and Analytics
  • Review - Opsgenie's Post Incident Analysis Report

Category Popularity

0-100% (relative to Twilio Flex and OpsGenie)

Twilio Flex

OpsGenie

Communication
100 100%
Communication
0% 0
Monitoring Tools
0 0%
Monitoring Tools
100% 100
Phone System
100 100%
Phone System
0% 0
Incident Management
0 0%
Incident Management
100% 100

User comments

Share your experience with using Twilio Flex and OpsGenie. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Twilio Flex and OpsGenie

Twilio Flex Reviews

10 Best Call Center Software (December 2022)
Twilio Flex offers a customizable contact center for any size business. The flexibility of Twilio Flex comes in the form of features and pricing. At its core, Twilio Flex is a call center that focuses on voice or messaging support. Agents will have a lot of information about clients from their contact list and the ability to click to call. The customization comes in with...
Source: www.forbes.com

OpsGenie Reviews

Best network monitoring tools of 2020: remote monitoring and management (RMM)
Another strong player in this field is OpsGenie. This operations management service is based in the cloud and its alert notifications extend to mobile as well as desktop, so you can receive network updates via email, SMS and voice calls no matter where you are.
Source: www.techradar.com
PagerDuty Alternatives
OpsGenie extends IT Operations Management to mobile devices. OpsGenie gets alerts from IT management systems and notify the users via iPhone/Android push notifications, email, text messages and voice to text phone calls. OpsGenie automates the notification process, empowering users to receive alert notifications and rapidly respond to them directly from OpsGenie apps.
Source: zapier.com

Social recommendations and mentions

Based on our record, Twilio Flex seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Twilio Flex mentions (1)

  • What Every C Programmer Should Know About Undefined Behavior
    Customer journey mapping https://twilio.com/flex. - Source: Hacker News / almost 3 years ago

OpsGenie mentions (0)

We have not tracked any mentions of OpsGenie yet. Tracking of OpsGenie recommendations started around Mar 2021.

What are some alternatives?

When comparing Twilio Flex and OpsGenie, you can also consider the following products

Knowmax - Knowledge Management Software, A System To Deliver Seamless Customer Experience Across Assisted & Digital Channels

PagerDuty - Cloud based monitoring service

Neodove - NeoDove is the most powerful sales enablement tool for managing your calling team and empowering your team to succeed with game-based incentive programs.

VictorOps - We make on-call suck less & help teams to solve problems faster.

Novanet (C3) - Novanet (C3) provides a cloud-based contact center, inbound call center, customer support, and outbound dialer applications.

Datadog - See metrics from all of your apps, tools & services in one place with Datadog's cloud monitoring as a service solution. Try it for free.

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