Nextup might be a bit more popular than Troops. We know about 1 link to it since March 2021 and only 1 link to Troops. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Take a look at http://troops.ai/ - they are building more product. Source: over 2 years ago
There is a way you could use a few tools (eg. nextup.ai / clearfeed.ai, etc.), to auto-create a ticket for every request from employees on a slack channel. You could further opt-in to route replies from ticketing system to the slack thread, and let your support team work from the support software, while your employees get replies from slack. Source: almost 2 years ago
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