Software Alternatives & Reviews

Trakdesk VS OTRS ITSM

Compare Trakdesk VS OTRS ITSM and see what are their differences

Trakdesk logo Trakdesk

Trakdesk is a fully customizable customer support platform with all the bells and whistles you would need to provide exceptional customer support

OTRS ITSM logo OTRS ITSM

OTRS ITSM is a fundamental solution for IT Service Management organizations.
  • Trakdesk Landing page
    Landing page //
    2019-03-19
  • OTRS ITSM Landing page
    Landing page //
    2023-09-16

Trakdesk videos

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OTRS ITSM videos

OTRS 3: Installing OTRS ITSM

Category Popularity

0-100% (relative to Trakdesk and OTRS ITSM)
Customer Support
32 32%
68% 68
Help Desk
28 28%
72% 72
Customer Service
45 45%
55% 55
Help Desk And Ticketing
100 100%
0% 0

User comments

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What are some alternatives?

When comparing Trakdesk and OTRS ITSM, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Maian Support - Free responsive PHP Helpdesk System

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

ServiceNow - ServiceNow automates and manages global enterprise service relationships. Create a single system of record for enterprise services, automate manual tasks, consolidate legacy ITIL systems.

Churndown - Gather actionable feedback in one click