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Trakdesk VS Helpy.io

Compare Trakdesk VS Helpy.io and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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Trakdesk logo Trakdesk

Trakdesk is a fully customizable customer support platform with all the bells and whistles you would need to provide exceptional customer support

Helpy.io logo Helpy.io

Helpy is a tightly integrated customer support platform that combines ticketing, knowledge base, community and AI support chat.
  • Trakdesk Landing page
    Landing page //
    2019-03-19
  • Helpy.io Landing page
    Landing page //
    2022-04-28

Helpy is a tightly integrated customer support platform that combines ticketing, knowledgebase, community and AI support chat. Helpy was designed from the ground up to reduce the number of agents needed to provide an amazing experience. Harness the power of automations and Carin, the customer support bot that can answer up to 90% of Tier 1 questions autonomously.

Category Popularity

0-100% (relative to Trakdesk and Helpy.io)

Trakdesk

Helpy.io

Customer Support
24 24%
Customer Support
76% 76
Help Desk
20 20%
Help Desk
80% 80
Customer Service
40 40%
Customer Service
60% 60
CRM
0 0%
CRM
100% 100

User comments

Share your experience with using Trakdesk and Helpy.io. For example, how are they different and which one is better?
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Social recommendations and mentions

Based on our record, Helpy.io seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Trakdesk mentions (0)

We have not tracked any mentions of Trakdesk yet. Tracking of Trakdesk recommendations started around Mar 2021.

Helpy.io mentions (2)

  • ticketing system
    Also I just randomly remembered https://helpy.io/ A company I was working for like 7 years ago was migrating to it. I can't comment if it's good or not but it's free and open-source (so you can self-host it). In fact, I specifically remember they asked me to deploy it to our VPS. Source: over 1 year ago
  • self-hosted ticket system or help desk without account
    Do you have an idea which system fulfills these special requirements? I am currently experimenting with helpy, where users get an account when they create a ticket. Source: over 2 years ago

What are some alternatives?

When comparing Trakdesk and Helpy.io, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Maian Support - Free responsive PHP Helpdesk System

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

Churndown - Gather actionable feedback in one click

Hiver - Manage Customer Support, Sales and Projects right from your Gmail inbox. Collaborate with Shared Labels, Shared Contacts, email notes, email reminders and email templates

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