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TowerData VS Zendesk Support

Compare TowerData VS Zendesk Support and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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TowerData logo TowerData

demographic data on email addresses

Zendesk Support logo Zendesk Support

Social Customer Support and Help Desk and Ticketing
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Not present

TowerData videos

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Zendesk Support videos

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Introduction to Zendesk Support (for beginners)

Category Popularity

0-100% (relative to TowerData and Zendesk Support)

TowerData

Zendesk Support

Data Hygiene
100 100%
Data Hygiene
0% 0
Customer Support
0 0%
Customer Support
100% 100
CRM
46 46%
CRM
54% 54
Help Desk
9 9%
Help Desk
91% 91

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Reviews

These are some of the external sources and on-site user reviews we've used to compare TowerData and Zendesk Support

TowerData Reviews

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Zendesk Support Reviews

The Best Help Desk Software in 2020
Zendesk offers a variety of help desk solutions, but some of them can be broken out into individual packages. For example, the Zendesk Support option gives support teams custom ticketing fields, mobile and web interfaces, SLA management, and multilingual support. Essentially, a ticketing system. In order to add live chat and messaging, you need to also subscribe to Zendesk...
Source: www.jitbit.com
Best helpdesk software of 2020: for ticketing and support
Zendesk Support is a software package that provides organization to put a variety of customer support interactions in one accessible database. It has the features for an efficient workflow, including web widgets, the ability to search a customer’s history, and predefined ticket responses. Another standout feature is integrated surveys for customer satisfaction ratings,...
Source: www.techradar.com
5 Amazing Help Desk Apps That Will Help You Scale Your Customer Support
Next up, we have Zendesk Support. This is a popular help desk app, and it’s used by major companies such as Uber, Squarespace, Fossil, and Vimeo. The big selling point is better integration with your other departments. When you combine it with the other tools provided by Zendesk, you can focus more on customer experience rather than just ticket support. That being said, even...
Source: www.ltvplus.com

What are some alternatives?

When comparing TowerData and Zendesk Support, you can also consider the following products

BizProspex - BizProspex offers CRM data cleaning solutions.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

PCA Predict - PCA Predict is a customer data cleansing and enrichment solution.

Zoho Desk - Industry's first context-aware Helpdesk Software

Blazent - Blazent is a cloud-based IT data integrity engine that aggregates, reconciles and consolidates IT data.

Salesforce Service Cloud - Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

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