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Threadly VS Zendesk Answer Bot

Compare Threadly VS Zendesk Answer Bot and see what are their differences

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Threadly logo Threadly

Supercharge Slack with multi-channel sending, CTAs, and more

Zendesk Answer Bot logo Zendesk Answer Bot

Chatbots
  • Threadly Broadcast Messages Across Slack
    Broadcast Messages Across Slack //
    2025-01-06
  • Threadly Advanced Analytics
    Advanced Analytics //
    2025-01-06
  • Threadly Integrated into Slack
    Integrated into Slack //
    2025-01-06
  • Threadly Engaging CTAs and Forms
    Engaging CTAs and Forms //
    2025-01-06

Slack is made up of channels. Sometimes you want to share the same message in different channels, often including an external link. But let's agree that while copying and pasting might be simple, it's also work (read: annoying!) to find the channel, paste the message, send it, and then repeat the process 18 times.

This is where Threadly steps in, with its fully customizable suite of features:

💥 Channel Groups: Easily group channels together. Create groups for your partners, prospects, or internal social channels. Or, send one-offs if you'd like!

💥 Customizable Profiles: Change the profile icon and name so your message feels personal. Switch it up each time to keep your channels engaged. Be the Product Team, Sarah from Acme, or the Silly App — you name it. Literally.

💥 Markdown Support: Threadly's editor fully supports markdown, allowing you to quickly format your message the way you want them to look.

💥 Message Templates: Find yourself sharing the same note each week? Save it as a template and easily tweak it when you need to send it.

💥 CTAs: Build call-to-actions (CTAs) that link to any external website. Hyperlinks are cool, but don't we all agree a green shiny button catches the eye a bit more?

💥 Advanced Analytics: Easily analyze and get notified about who’s engaging with your CTAs.

Threadly users have shared some really cool use cases: sales reps hopping on hot leads as soon as they click on the "Learn more" CTA, HR teams sharing the latest employee survey, and product marketing teams highlighting new features. With Threadly, it's easy to reach your users where they are, and with Slack's high open rates, your message is sure to be seen!

Not present

Threadly features and specs

  • Multi-Channel Sending
    Blast your message to multiple channels at once
  • Custom Call-to-Action Buttons
    Drive your audience wherever with advanced but customizable CTA buttons
  • Advanced Analytics
    Easily view clicks, reactions, and engagement on your blasts sent from Threadly

Zendesk Answer Bot features and specs

  • Automated Responses
    Zendesk Answer Bot automatically answers common customer queries, which can significantly improve response times and reduce the workload on human agents.
  • 24/7 Availability
    The bot can provide assistance to customers round the clock, thus ensuring that customer queries are handled even outside of regular business hours.
  • Cost-Efficiency
    By automating a significant portion of customer support, companies can save on labor costs and allocate resources to more complex issues that require human intervention.
  • Scalability
    Answer Bot can handle multiple queries simultaneously, making it easy to scale customer support operations without a proportional increase in cost.
  • Data-Driven Insights
    The bot collects data on customer interactions, which can provide valuable insights into common issues and customer behavior, enabling companies to improve their services.

Possible disadvantages of Zendesk Answer Bot

  • Accuracy Limitations
    AI and machine learning limitations can lead to the bot providing incorrect or irrelevant answers, which may frustrate customers and require human intervention to resolve.
  • Limited Understanding
    Answer Bot may struggle with complex or nuanced queries, potentially leading to unsatisfactory customer experiences when the bot fails to comprehend the issue fully.
  • Implementation Complexity
    Setting up and fine-tuning the bot for optimal performance can be time-consuming and may require specialized knowledge, making the initial implementation phase challenging.
  • Dependence on Knowledge Base
    The effectiveness of the Answer Bot highly depends on the quality and comprehensiveness of the underlying knowledge base, necessitating regular updates and maintenance.
  • Customer Preference
    Some customers may prefer interacting with human agents, especially for more personalized or sensitive issues, and may feel dissatisfied with automated responses.

Threadly videos

+ Add

Needle & Threadly Vs Cthulhu - Arkham Horror The Card Game Chaos Bag - Arkham Chronicle

More videos:

  • Review - Maker Stories - Anjori Halder of Bee Threadly

Zendesk Answer Bot videos

+ Add

What's Good: Zendesk Answer Bot

Category Popularity

0-100% (relative to Threadly and Zendesk Answer Bot)

Threadly

Zendesk Answer Bot

Slack
100 100%
Slack
0% 0
Customer Support
9 9%
Customer Support
91% 91
SlackBot
100 100%
SlackBot
0% 0
Live Chat
0 0%
Live Chat
100% 100

Questions and Answers

As answered by people managing Threadly and Zendesk Answer Bot.

Which are the primary technologies used for building your product?

Threadly's answer

We're built in Python!

Who are some of the biggest customers of your product?

Threadly's answer

  • Fermat
  • Social Snowball
  • Heatmap.com
  • Triple Whale
  • LiveRecover

How would you describe your primary audience?

Threadly's answer

  • Sales teams looking to share info and releases; and get notified when users click on action buttons to engage with hot leads
  • HR teams looking to share news or company updates
  • Product teams introducing new features
  • Customer support teams looking to introduce new features, updates, and more

What makes your product unique?

Threadly's answer

We're built end-to-end in Slack!

Why should a person choose your product over its competitors?

Threadly's answer

We're free, and our mission is to supercharge Slack for all. We're not a customer support platform, and we're here simply to help with improving communication and engagement.

User comments

Share your experience with using Threadly and Zendesk Answer Bot. For example, how are they different and which one is better?
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What are some alternatives?

When comparing Threadly and Zendesk Answer Bot, you can also consider the following products

Thena AI - Manage your customers in Slack

IBM Watson Assistant - Watson Assistant is an AI assistant for business.

JotUrl AI-driven Call-To-Actions - Drive more conversions with custom CTAs

Aivo - Skyrocket your Customer Service and Sales KPIs with a Chatbot powered by Artificial Intelligence. Give time back to people.

Suptask - Ticketing helpdesk system for Slack

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

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