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The Real PBX VS NICE inContact

Compare The Real PBX VS NICE inContact and see what are their differences

VoIPstudio
VoIPstudio is an award-winning VoIP system that offers businesses of all sizes a scalable communication solution. It’s inexpensive, easy-to-use, offers a full suite of PBX features, and is fully integrated for CRM. featured
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The Real PBX logo The Real PBX

Power your business communication with The Real PBX's Hosted PBX, toll-free number and cloud telephony services. Free trial and 24x7 support available.

NICE inContact logo NICE inContact

Get the DMG Consulting report reprint on cloud contact centers.
  • The Real PBX Landing page
    Landing page //
    2023-05-20

We help businesses of any size to communicate efficiently. Whether you need an internal tool for team collaboration or an excellent way to connect with your future prospects and customers, you can rely on our cloud communication solutions.

Businesses around the globe are enjoying our cloud telephony services. With the experience of 10+ years, we are delivering local and toll free numbers with secure and hassle-free VoIP services.

Best of all, we offer personalized cloud solutions as per your business requirements. With custom integrations with Zoho CRM, Salesforce, etc., you can streamline your sales and various other processes.

Features you get with our cloud-based communication system:

Calling features:

  1. Call Blast
  2. Call Back
  3. Call Recording
  4. Unlimited Calling
  5. Group Call Pick Up
  6. Call Screening

Call Management & Reporting

  1. Caller ID
  2. Dial by Name
  3. Call Voice Tagging
  4. Simultaneous Ringing
  5. Call Distribution

Call Center Features

  1. Load Balancing
  2. Predictive Dialing
  3. DNC List
  4. Custom Call Dispositions
  5. Blended Call Management

Other Features:

  1. Load balancing
  2. Predictive Dialing
  3. DNC List
  4. Schedule Call Back
  5. 3-Way Calling
  6. Internet Voicemail
  7. Unified Messaging

Read the complete list of features here - https://www.therealpbx.com/pbx-features.html

  • NICE inContact Landing page
    Landing page //
    2023-10-04

The Real PBX

Website
therealpbx.com
Pricing URL
Official The Real PBX Pricing
$ Details
paid Free Trial $9.0 / Monthly (Per User Per Month)
Platforms
Browser Windows Mac OSX
Release Date
2004 January
Edit details

NICE inContact

Website
niceincontact.com
Pricing URL
-
$ Details
-
Platforms
-
Release Date
-
Edit details

The Real PBX features and specs

  • Interactive Voice Response (IVR): Yes
  • Inbound Call Center Solutions: Yes
  • Outbound Call Center Solutions: Yes
  • Blended Call Center Solutions: Yes
  • Toll Free Number: Yes
  • Local Number: Yes
  • Live Call Monitoring: Yes
  • Call Analytics and Reporting: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Conferencing: Yes
  • Easy to Set-up and use: Take less than a minute to get your team up and running
  • Clean UI: Easy to navigate and use
  • Analytics and Reporting: Analytics and dashboard provide insight of your team activities
  • Free Trial: Yes
  • Mobile prioritized UI: Responsive design optimized for mobile devices

NICE inContact features and specs

No features have been listed yet.

The Real PBX videos

+ Add

What is Call Blast and Its Benefits | The Real PBX

More videos:

  • Tutorial - How To Create Campaigns- Part 1 | The Real PBX
  • Review - The Real PBX Intro Video

NICE inContact videos

+ Add

NICE inContact CXone Quality Management Pro Improves the Customer Experience

More videos:

  • Demo - NICE inContact Demo - Virtual Call Center, VOIP Contact Center Software
  • Review - NICE inContact CXone for IT Leaders

Category Popularity

0-100% (relative to The Real PBX and NICE inContact)

The Real PBX

NICE inContact

VoIP
100 100%
VoIP
0% 0
Communication
5 5%
Communication
95% 95
Enterprise Communication
9 9%
Enterprise Communication
91% 91
Customer Support
0 0%
Customer Support
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare The Real PBX and NICE inContact

The Real PBX Reviews

We have no reviews of The Real PBX yet.
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NICE inContact Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Nice inContact is another cloud-based contact center that lets businesses manage communication channels like chat, social media, and voice. And they’re actually what RingCentral is using to provide their “unified communications” platform. (Essentially, RingCentral has an agreement with NICE to resell / whitelabel their product alongside their own phone system and messaging...
Source: www.dialpad.com
Best Call Center Software: The Complete List (2020 Update)
NICE inContact is another cloud-based call center software that helps improve customer service with their universal routing queue, top-of-the-line workforce optimization suite, personal connection dialer, and automation tools.
Source: biz30.timedoctor.com

What are some alternatives?

When comparing The Real PBX and NICE inContact, you can also consider the following products

TollFreeForwarding - TollFreeForwarding offers hosted PBX, call forwarding and IVR solutions.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

SendMyCall - We offer virtual and toll free numbers in more than 65 countries and providing innovative, cost-effective solutions. Increase your Business presence worldwide - Contact Us!

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

VirtualPBX - VirtualPBX provides hosted VoIP PBX phone services that give small and medium growing businesses a professional, fully automated call answering and routing solution

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

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