Software Alternatives & Reviews

The Dude VS Freshservice

Compare The Dude VS Freshservice and see what are their differences

The Dude logo The Dude

MikroTik is a Latvian company which was founded in 1996 to develop routers and wireless ISP systems. MikroTik now provides hardware and software for Internet connectivity in most of the countries around the world.

Freshservice logo Freshservice

Freshservice: the one-stop cloud solution for all your IT management needs.
  • The Dude Landing page
    Landing page //
    2021-07-25
  • Freshservice Landing page
    Landing page //
    2023-06-09

The Dude videos

Who's the Dude? Review - with Tom Vasel

More videos:

  • Demo - J. Rockett "The Dude" overdrive, demo by Pete Thorn
  • Demo - J. Rockett Audio Designs The Dude V2 - Sound Demo (no talking)

Freshservice videos

Freshservice - A Quick Overview

More videos:

  • Demo - Freshservice Demo
  • Demo - Freshservice - End user demo
  • Review - Freshservice Review 2020: Great Overall SASS for IT
  • Review - Freshservice vs SysAid: Why I switched from SysAid to Freshservice
  • Review - Freshservice vs Jira Service Management: Which ITSM is for You

Category Popularity

0-100% (relative to The Dude and Freshservice)
Monitoring Tools
36 36%
64% 64
Project Management
0 0%
100% 100
Network & Admin
100 100%
0% 0
Log Management
100 100%
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare The Dude and Freshservice

The Dude Reviews

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Freshservice Reviews

12 Best Asset Management Software For IT Teams In 2023
Freshservice is one of the leading IT asset management platforms (ITAMs) in the world. The ITAM helps CTOs keep their IT assets under control, such as hardware and software, including fixed assets like vehicles and machines
Source: thectoclub.com
20 Best IT Asset Management Software in 2023: ITAM Tools and Solutions
Freshservice is an ITSM and ITAM software that provides asset discovery and inventory, software and hardware tracking, and license management capabilities. Its cloud-based platform is easy to use and offers real-time visibility into asset usage and costs. Freshservice also offers automation features, including automated asset discovery and tracking, to help organizations...
Source: infraon.io
29 Best Alternatives to Dapulse (Now Monday.com)
Freshservice is a web-based application that focuses on IT service management. The software is specifically designed to help IT teams improve the way they perform every task that they might need to perform in the process of project management.

Social recommendations and mentions

Based on our record, The Dude should be more popular than Freshservice. It has been mentiond 6 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

The Dude mentions (6)

  • Network Scanning Software Suggestions
    An incredibly powerful free tool that has been around a long time is Mikrotik's 'The Dude'. Source: about 1 year ago
  • Question about central or cloud management
    If you have a powerful enough router in the network, one of your options is to use The DUDE (Documentation). Note that DUDE requires IP access to WinBox from the management network. For some more features, you should also enable SNMP on your routers. DUDE server can also host a syslog server, so you can have centralized log ingestion. The downside of this solution is that it's unfortunately not a fully-featured... Source: over 1 year ago
  • Share your greatest free tools
    The Dude” is what the tool is called (yeah I don’t know why they called it that either). It’s a client-server application and the server nowadays only runs on a Mikrotik router as a separate package. You could use any Mikrotik router but since it’s heavy on logging I use a Mikrotik CHR as a VM just to host the dude. The free CHR license gives you 1Mbps throughput which for SNMP monitoring is plenty. Source: about 2 years ago
  • Hi, i have a question
    MikroTik has a software called The Dude, that runs on some sort of computer acting as a server (an always on computer to receive, monitor, and store the data collected from the statistics). This would be the best way to achieve what you want to do (collecting user usage statistics and storing it in one place). Source: about 2 years ago
  • MikroTik - The Dude - No more active development, resume unknown
    Https://mikrotik.com/thedude Supports SNMP, ICMP, DNS and TCP monitoring for devices that support it. Source: about 2 years ago
View more

Freshservice mentions (3)

  • Outlook Helpdesk Form
    If you're fine with writing emails instead of filling in an Outlook form (as a user), then https://freshservice.com/ might work. Source: about 2 years ago
  • Low Hanging Fruit - Recommendations for Ticketing System????
    FreshService is pretty good and ticks all the boxes you're looking for (https://freshservice.com/). Source: over 2 years ago
  • SchoolDude as a help desk / ticketing system.
    If you're not capable of hosting the solution yourself, there are solutions that have per-agent models that will cost you much less than SchoolDude, all while being substantially more feature rich. osTicket and FreshService are both great examples. A cloud hosted instance of osTicket is only $9/agent/month. FreshService is a more polished solution, but costs more at $19/agent/month. Source: about 3 years ago

What are some alternatives?

When comparing The Dude and Freshservice, you can also consider the following products

Pandora FMS - Pandora FMS: Opensource monitoring software

Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.

OpenNMS - Project home page of OpenNMS - a java based network managememnt platform developed under the Open Source model

Redmine - Flexible project management web application

cStatus - Monitor and scan a network.

Basecamp - A simple and elegant project management system.