Based on our record, The Dude should be more popular than Freshservice. It has been mentiond 6 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
An incredibly powerful free tool that has been around a long time is Mikrotik's 'The Dude'. Source: about 1 year ago
If you have a powerful enough router in the network, one of your options is to use The DUDE (Documentation). Note that DUDE requires IP access to WinBox from the management network. For some more features, you should also enable SNMP on your routers. DUDE server can also host a syslog server, so you can have centralized log ingestion. The downside of this solution is that it's unfortunately not a fully-featured... Source: over 1 year ago
“The Dude” is what the tool is called (yeah I don’t know why they called it that either). It’s a client-server application and the server nowadays only runs on a Mikrotik router as a separate package. You could use any Mikrotik router but since it’s heavy on logging I use a Mikrotik CHR as a VM just to host the dude. The free CHR license gives you 1Mbps throughput which for SNMP monitoring is plenty. Source: about 2 years ago
MikroTik has a software called The Dude, that runs on some sort of computer acting as a server (an always on computer to receive, monitor, and store the data collected from the statistics). This would be the best way to achieve what you want to do (collecting user usage statistics and storing it in one place). Source: about 2 years ago
Https://mikrotik.com/thedude Supports SNMP, ICMP, DNS and TCP monitoring for devices that support it. Source: about 2 years ago
If you're fine with writing emails instead of filling in an Outlook form (as a user), then https://freshservice.com/ might work. Source: about 2 years ago
FreshService is pretty good and ticks all the boxes you're looking for (https://freshservice.com/). Source: over 2 years ago
If you're not capable of hosting the solution yourself, there are solutions that have per-agent models that will cost you much less than SchoolDude, all while being substantially more feature rich. osTicket and FreshService are both great examples. A cloud hosted instance of osTicket is only $9/agent/month. FreshService is a more polished solution, but costs more at $19/agent/month. Source: about 3 years ago
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