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Textmagic VS Zendesk Support

Compare Textmagic VS Zendesk Support and see what are their differences

Zoho Desk
Industry's first context-aware Helpdesk Software featured
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Textmagic logo Textmagic

The all-in-one solution for all your business texting needs - marketing campaigns, two-way SMS chats, reminders, notifications, and internal staff communication.

Zendesk Support logo Zendesk Support

Social Customer Support and Help Desk and Ticketing
  • Textmagic Landing page
    Landing page //
    2023-11-10

Textmagic is a powerful yet intuitive platform designed to streamline SMS communication for businesses. It facilitates effective and direct customer engagement through messaging, offering tools for marketing campaigns, customer support, and notifications. With a suite of features such as personalized messages, automation capabilities, and detailed analytics, Textmagic is a go-to solution for businesses looking to harness the immediacy and reach of SMS.

Not present

Textmagic

Website
textmagic.com
Pricing URL
Official Textmagic Pricing
$ Details
paid Free Trial $20.0 / One-off
Release Date
2001 July
Edit details

Zendesk Support

Website
zendesk.com
Pricing URL
-
$ Details
-
Release Date
-
Edit details

Textmagic features and specs

  • Send texts online: Yes
  • Two-way conversations with SMS chat: Yes
  • Schedule text messages in advance: Yes
  • SMS marketing campaigns: Yes
  • 10DLC Texting: Yes
  • SMS gateway API : Yes
  • SMS distribution lists: Yes
  • Email to SMS gateway service: Yes
  • Toll-free texting: Yes

Zendesk Support features and specs

No features have been listed yet.

Textmagic videos

No Textmagic videos yet. You could help us improve this page by suggesting one.

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Zendesk Support videos

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Introduction to Zendesk Support (for beginners)

Category Popularity

0-100% (relative to Textmagic and Zendesk Support)

Textmagic

Zendesk Support

SMS Marketing
100 100%
SMS Marketing
0% 0
Customer Support
0 0%
Customer Support
100% 100
Communication
100 100%
Communication
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Textmagic and Zendesk Support

Textmagic Reviews

15 Best Twilio Alternatives 2022
TextMagic's all-in-one text messaging service lets you send notifications & alerts to your existing customers at any time. What's more, you can reach out to potential leads using online texts, two way SMS, & gateway SMS via emails. Get TextMagic, today!
Source: rigorousthemes.com
Top 10 Best Twilio Alternative Free In 2022
On top of that, you can connect TextMagic into any third party tool that permits combinations thanks to TextMagic’s API assistance so that you can control all your communications in 1 place.
Source: www.techolac.com

Zendesk Support Reviews

The Best Help Desk Software in 2020
Zendesk offers a variety of help desk solutions, but some of them can be broken out into individual packages. For example, the Zendesk Support option gives support teams custom ticketing fields, mobile and web interfaces, SLA management, and multilingual support. Essentially, a ticketing system. In order to add live chat and messaging, you need to also subscribe to Zendesk...
Source: www.jitbit.com
Best helpdesk software of 2020: for ticketing and support
Zendesk Support is a software package that provides organization to put a variety of customer support interactions in one accessible database. It has the features for an efficient workflow, including web widgets, the ability to search a customer’s history, and predefined ticket responses. Another standout feature is integrated surveys for customer satisfaction ratings,...
Source: www.techradar.com
5 Amazing Help Desk Apps That Will Help You Scale Your Customer Support
Next up, we have Zendesk Support. This is a popular help desk app, and it’s used by major companies such as Uber, Squarespace, Fossil, and Vimeo. The big selling point is better integration with your other departments. When you combine it with the other tools provided by Zendesk, you can focus more on customer experience rather than just ticket support. That being said, even...
Source: www.ltvplus.com

Social recommendations and mentions

Based on our record, Textmagic seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Textmagic mentions (1)

  • Is this phone number really not in use anymore, or has she blocked my phone number?
    I tried to call my ex gf but it said the number is not in use. But I found a website named textmagic.com which says the phone number is valid. Source: over 2 years ago

Zendesk Support mentions (0)

We have not tracked any mentions of Zendesk Support yet. Tracking of Zendesk Support recommendations started around Mar 2021.

What are some alternatives?

When comparing Textmagic and Zendesk Support, you can also consider the following products

EZ Texting - EZ Texting provides SMS marketing solutions to businesses of all sizes.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

SimpleTexting - SimpleTexting offers SMS and text marketing services for companies of all sizes.

Zoho Desk - Industry's first context-aware Helpdesk Software

Twilio - Brings voice and messaging to your web and mobile applications.

Salesforce Service Cloud - Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

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