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tawk.to VS Google Maps API

Compare tawk.to VS Google Maps API and see what are their differences

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Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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tawk.to logo tawk.to

tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

Google Maps API logo Google Maps API

Choose Google Maps Platform to create immersive location experiences and make better business decisions with accurate real time data & dynamic imagery.
  • tawk.to Landing page
    Landing page //
    2023-07-22
  • Google Maps API Landing page
    Landing page //
    2023-08-21

tawk.to features and specs

  • Free Plan
    tawk.to offers a fully-featured free plan that includes unlimited agents, chat history, and more. This is beneficial for small businesses and startups that want a cost-effective solution.
  • Customizable Widget
    The chat widget is highly customizable, allowing businesses to tailor its appearance and functionality to match their branding and user experience needs.
  • Multilingual Support
    tawk.to supports multiple languages, making it a versatile tool for businesses that operate in diverse markets.
  • Integration with Other Tools
    The platform integrates seamlessly with various third-party tools and services, including CMS, CRM systems, and social media platforms, streamlining business operations.
  • Mobile App
    tawk.to offers a mobile app for both iOS and Android, allowing customer service teams to manage chats and assist customers on the go.
  • Reports and Analytics
    The platform provides comprehensive reports and analytics, giving businesses insights into customer interactions and agent performance.

Possible disadvantages of tawk.to

  • Limited Features on Free Plan
    While the free plan is robust, some premium features such as white-labeling, video and voice chat are only available on paid tiers.
  • No Automation Features
    tawk.to lacks advanced automation features such as chatbots, which are available in some competing live chat solutions.
  • User Interface Complexity
    Some users find the user interface to be complicated and not as intuitive as other live chat solutions, which can result in a steeper learning curve.
  • Customer Support
    While tawk.to offers a comprehensive help center, some users have reported that response times from customer support can be slow during peak times.
  • Dependency on Internet Connection
    Like most cloud-based services, tawk.to depends on a stable internet connection. Downtime or slow internet can severely hamper its functionality.

Google Maps API features and specs

  • Comprehensive Coverage
    Google Maps API offers detailed and extensive global coverage, making it ideal for applications that require accurate location data worldwide.
  • Regular Updates
    The platform benefits from frequent updates, ensuring that the map data is current and incorporates the latest geographical changes and business listings.
  • Integration with Other Google Services
    Seamless integration with other Google services and APIs, such as Google Places, allows for the development of enriched, feature-complete applications.
  • Robust Documentation and Support
    Google provides comprehensive documentation, tutorials, and community support, making it easier for developers to troubleshoot and implement features.
  • Customizability
    The API offers various customization options, allowing developers to tailor the map's appearance and behavior to suit the specific needs of their application.
  • Strong Analytics
    With integrated analytics, developers can gain insights into how their application is being used, which can inform future development and optimization efforts.

Possible disadvantages of Google Maps API

  • Cost
    The pricing model can get expensive, especially for applications with high traffic or extensive API usage, posing a challenge for budget-constrained projects.
  • Complexity
    The extensive feature set and customization options can make the API overwhelming and complex for new developers or those with limited experience.
  • Performance Issues
    In some cases, users have reported latency or performance issues, particularly when rendering complex or high-density map visualizations.
  • Rate Limits
    API usage is subject to rate limits, which can restrict the number of requests made within a certain time frame, potentially impacting application performance during peak periods.
  • Privacy Concerns
    Using Google's services often involves sharing data with Google, which may not align with privacy policies or preferences, especially in regions with strict data protection regulations.

Analysis of tawk.to

Overall verdict

  • Overall, Tawk.to is a good solution for businesses seeking an affordable, feature-rich live chat tool to enhance their customer service. While it does lack some advanced features found in paid alternatives, its cost-effectiveness and ease of use make it a popular choice among small to medium-sized businesses.

Why this product is good

  • Tawk.to is a widely used live chat solution that offers various features beneficial for businesses looking to improve customer communication. It is primarily appreciated for being free, easy to integrate with websites, and offering features like chat monitoring, visitor tracking, and multilingual chat support. Additionally, it provides mobile apps for both iOS and Android, allowing customer support agents to respond to queries on-the-go.

Recommended for

    Small to medium-sized businesses, startups, and entrepreneurs looking for a budget-friendly chat solution to engage with website visitors in real-time and improve their customer support experience.

Analysis of Google Maps API

Overall verdict

  • Yes, Google Maps API is considered to be a good option for developers looking to integrate mapping services into their applications. It provides comprehensive documentation, reliable performance, and continuous updates, which ensure accuracy and a rich set of features.

Why this product is good

  • Google Maps API is widely regarded as a powerful tool because of its extensive and accurate mapping data, robust functionality, and large developer community. It offers various features such as geolocation, route planning, and real-time traffic updates, making it suitable for a wide range of applications. Its integration capabilities with other Google services also enhance its functionality.

Recommended for

  • Businesses looking to integrate location services into their apps or websites
  • Developers requiring detailed mapping and geolocation features
  • Companies needing real-time traffic and route optimization solutions
  • Organizations that benefit from visualizing spatial data
  • Apps requiring integration with other Google services for enhanced functionality

tawk.to videos

+ Add

Tawk.to review — unbelievably rich live chat software for free

More videos:

  • Review - Free Shopify live chat app? Tawk.to - Honest Review by EcomExperts.io
  • Review - Complete Tawk.to Live Chat Product Review Video

Google Maps API videos

No Google Maps API videos yet. You could help us improve this page by suggesting one.

Add video

Category Popularity

0-100% (relative to tawk.to and Google Maps API)

tawk.to

Google Maps API

Customer Support
100 100%
Customer Support
0% 0
Maps
0 0%
Maps
100% 100
Live Chat
100 100%
Live Chat
0% 0
Web Mapping
0 0%
Web Mapping
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare tawk.to and Google Maps API

tawk.to Reviews

9 Best Tidio Alternatives Compared
Tawk.to is a great solution for startups and small businesses. It’s a free live chat software that allows businesses to communicate with website visitors in real time, enhancing customer support and engagement. It offers customizable live chat widgets, real-time visitor monitoring, multi-agent chat handling, automated messaging, and built-in ticketing.
Source: www.tidio.com
alternatives to Tawk.to - Tiledesk Free Live Chat
Are you still searching for Tawk.to free alternatives? Can an alternative to Tawk.to overcome the challenges? Are Tawk.to alternatives free as well?
Source: tiledesk.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
Crisp is a multichannel customer support platform. It’s a powerful Tawk.to alternative that is feature-rich and offers a great user experience. The platform includes live chat software and chatbots. But it also offers drip campaigns, CRM, and knowledge base software. Additionally, you get live chatbot translation so your website is open 24/7 to customers speaking the world’s...
Source: www.tidio.com
11 Best Customer Service Software & Apps You Need in 2022
Tawk.to is a fascinating customer service software product because it is 100% free and takes up much of the market share for live chat. So how does it make money? Easy. If you want to remove the “Powered by tawk.to” branding, you pay $19/month for the privilege. You can also pay tawk.to $1 per hour to answer your support chats for you.
Source: krisp.ai

Google Maps API Reviews

5 Best Tools For Creating Your Own Interactive Maps
Google Maps API is a well-known tool and is frequently used, the Google Maps API is the most basic for online maps that are effortlessly integrated across the settings. Google Maps API enables you to view the streets along with Google
Source: www.techiexpert.com

Social recommendations and mentions

Based on our record, tawk.to seems to be a lot more popular than Google Maps API. While we know about 47 links to tawk.to, we've tracked only 2 mentions of Google Maps API. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

tawk.to mentions (47)

  • Integrate Live chat function , Visitor to post Author.
    I've tried tawk.to and created separate agent profiles for each dealer but I cannot find how to restrict access only to their listings so not everyone can join the others live chat as it happens atm. Has anyone tried something like this before to guide me ? Any suggestions? Source: almost 2 years ago
  • WordPress store customers info getting compromised help
    Also, if possible, find their IP from tawk.to and block it in your firewall, or ask your hosting provider to block it. Source: about 2 years ago
  • Chatbot recommendations
    I've used tawk.to in the past, but I wondered what else is out there / what others use and recommend. Source: about 2 years ago
  • SCAM ALERT: Brave Community? Is this Brave Support user real or a Scam?
    Okay. I have deleted my cookies and browsing data. That should be safe enough measure. right? Although I am unable to access tawk.to website now. Maybe they have blocked my IP or something. Source: over 2 years ago
  • Best Plugin to use Whatsapp as a chatservice on your website?
    I'm currently using tawk.to to chat with my visitors, but I would rather use whatsapp as a chat mechanism. There are a lot of plugins for that, but I'm not sure which one would suit me best. Preferably free or not too expensive, doesn't need to have a lot of functions. What do you guys suggest? Thanks in advance! Source: over 2 years ago
View more

Google Maps API mentions (2)

  • How to create a Google Maps API key for Website
    1. Go to Google Maps Platform and Sign up or log in with your existing with your Google account. - Source: dev.to / over 2 years ago
  • Given a users city, get their latitude and longitude?
    In case you don't want to use a local database file or need something more precise than a city's long/lat, I used the openroutservice api for geo coding in one of my recent projects. It offers 1.000 queries per day for free and has a python wrapper. Another option would be the Google maps API which offers 40k requests per month. Source: about 4 years ago

What are some alternatives?

When comparing tawk.to and Google Maps API, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Esri ArcGIS - ArcGIS provides contextual tools for mapping and spatial reasoning so you can explore data & share location-based insights. ArcGIS is the heart of the Esri Geospatial Cloud. Try ArcGIS for free with 21-day trial.

LiveChat - LiveChat - premium live chat software. Approach customers directly on the website, make connections and drive more sales using LiveChat.

Google Earth Pro - Google Earth Pro allows you fly anywhere around the earth to view satellite imagery, maps, 3D building, and terrain, from galaxies in outer space to the canyons of the ocean.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Geopointe - Geopointe enables Salesforce users to gain spatial insights via maps and apply geography to business processes.

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