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tawk.to VS Amazon API Gateway

Compare tawk.to VS Amazon API Gateway and see what are their differences

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Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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tawk.to logo tawk.to

tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

Amazon API Gateway logo Amazon API Gateway

Create, publish, maintain, monitor, and secure APIs at any scale
  • tawk.to Landing page
    Landing page //
    2023-07-22
  • Amazon API Gateway Landing page
    Landing page //
    2023-03-12

tawk.to features and specs

  • Free Plan
    tawk.to offers a fully-featured free plan that includes unlimited agents, chat history, and more. This is beneficial for small businesses and startups that want a cost-effective solution.
  • Customizable Widget
    The chat widget is highly customizable, allowing businesses to tailor its appearance and functionality to match their branding and user experience needs.
  • Multilingual Support
    tawk.to supports multiple languages, making it a versatile tool for businesses that operate in diverse markets.
  • Integration with Other Tools
    The platform integrates seamlessly with various third-party tools and services, including CMS, CRM systems, and social media platforms, streamlining business operations.
  • Mobile App
    tawk.to offers a mobile app for both iOS and Android, allowing customer service teams to manage chats and assist customers on the go.
  • Reports and Analytics
    The platform provides comprehensive reports and analytics, giving businesses insights into customer interactions and agent performance.

Possible disadvantages of tawk.to

  • Limited Features on Free Plan
    While the free plan is robust, some premium features such as white-labeling, video and voice chat are only available on paid tiers.
  • No Automation Features
    tawk.to lacks advanced automation features such as chatbots, which are available in some competing live chat solutions.
  • User Interface Complexity
    Some users find the user interface to be complicated and not as intuitive as other live chat solutions, which can result in a steeper learning curve.
  • Customer Support
    While tawk.to offers a comprehensive help center, some users have reported that response times from customer support can be slow during peak times.
  • Dependency on Internet Connection
    Like most cloud-based services, tawk.to depends on a stable internet connection. Downtime or slow internet can severely hamper its functionality.

Amazon API Gateway features and specs

  • Scalability
    API Gateway automatically scales to handle the number of requests your API receives, ensuring high availability and reliability.
  • Ease of Integration
    Seamlessly integrates with other AWS services like Lambda, DynamoDB, and IAM, enabling a cohesive environment for developing serverless applications.
  • Built-in Security
    Provides features such as IAM roles, API keys, and AWS WAF integration for safeguarding your APIs from potential threats.
  • Monitoring and Logging
    Supports CloudWatch integration for monitoring API requests and responses, helping you maintain observability and troubleshoot issues effectively.
  • Cost-Effective
    You only pay for the requests made to your APIs and the amount of data transferred out, making it a cost-effective solution for many use cases.
  • Caching
    Built-in caching at the API Gateway level can improve performance and reduce latency for frequently accessed data.

Possible disadvantages of Amazon API Gateway

  • Complexity in Configuration
    Setting up and managing API Gateway can be complex, especially for users who are not familiar with AWS services and cloud infrastructure.
  • Cold Start Latency
    When integrated with AWS Lambda, cold starts can introduce latency which can affect the performance of your API.
  • Cost for High Throughput
    While cost-effective for low to moderate usage, the costs can escalate with high throughput and large data transfers.
  • Debugging Issues
    Diagnosis can be complicated due to the multi-tenant nature of the service and the need to dive into multiple AWS logs and services.
  • Limited Customization
    There might be constraints regarding customizations and fine-tuning your APIs compared to self-hosting solutions.
  • Vendor Lock-in
    Dependence on AWS infrastructure can lead to vendor lock-in, making it challenging to migrate to other cloud providers or solutions.

tawk.to videos

+ Add

Tawk.to review — unbelievably rich live chat software for free

More videos:

  • Review - Free Shopify live chat app? Tawk.to - Honest Review by EcomExperts.io
  • Review - Complete Tawk.to Live Chat Product Review Video

Amazon API Gateway videos

+ Add

Building APIs with Amazon API Gateway

More videos:

  • Review - Create API using AWS API Gateway service - Amazon API Gateway p1

Category Popularity

0-100% (relative to tawk.to and Amazon API Gateway)

tawk.to

Amazon API Gateway

Customer Support
100 100%
Customer Support
0% 0
API Tools
0 0%
API Tools
100% 100
Live Chat
100 100%
Live Chat
0% 0
APIs
0 0%
APIs
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare tawk.to and Amazon API Gateway

tawk.to Reviews

9 Best Tidio Alternatives Compared
Tawk.to is a great solution for startups and small businesses. It’s a free live chat software that allows businesses to communicate with website visitors in real time, enhancing customer support and engagement. It offers customizable live chat widgets, real-time visitor monitoring, multi-agent chat handling, automated messaging, and built-in ticketing.
Source: www.tidio.com
alternatives to Tawk.to - Tiledesk Free Live Chat
Are you still searching for Tawk.to free alternatives? Can an alternative to Tawk.to overcome the challenges? Are Tawk.to alternatives free as well?
Source: tiledesk.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
Crisp is a multichannel customer support platform. It’s a powerful Tawk.to alternative that is feature-rich and offers a great user experience. The platform includes live chat software and chatbots. But it also offers drip campaigns, CRM, and knowledge base software. Additionally, you get live chatbot translation so your website is open 24/7 to customers speaking the world’s...
Source: www.tidio.com
11 Best Customer Service Software & Apps You Need in 2022
Tawk.to is a fascinating customer service software product because it is 100% free and takes up much of the market share for live chat. So how does it make money? Easy. If you want to remove the “Powered by tawk.to” branding, you pay $19/month for the privilege. You can also pay tawk.to $1 per hour to answer your support chats for you.
Source: krisp.ai

Amazon API Gateway Reviews

We have no reviews of Amazon API Gateway yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Amazon API Gateway should be more popular than tawk.to. It has been mentiond 107 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

tawk.to mentions (47)

  • Integrate Live chat function , Visitor to post Author.
    I've tried tawk.to and created separate agent profiles for each dealer but I cannot find how to restrict access only to their listings so not everyone can join the others live chat as it happens atm. Has anyone tried something like this before to guide me ? Any suggestions? Source: almost 2 years ago
  • WordPress store customers info getting compromised help
    Also, if possible, find their IP from tawk.to and block it in your firewall, or ask your hosting provider to block it. Source: almost 2 years ago
  • Chatbot recommendations
    I've used tawk.to in the past, but I wondered what else is out there / what others use and recommend. Source: about 2 years ago
  • SCAM ALERT: Brave Community? Is this Brave Support user real or a Scam?
    Okay. I have deleted my cookies and browsing data. That should be safe enough measure. right? Although I am unable to access tawk.to website now. Maybe they have blocked my IP or something. Source: about 2 years ago
  • Best Plugin to use Whatsapp as a chatservice on your website?
    I'm currently using tawk.to to chat with my visitors, but I would rather use whatsapp as a chat mechanism. There are a lot of plugins for that, but I'm not sure which one would suit me best. Preferably free or not too expensive, doesn't need to have a lot of functions. What do you guys suggest? Thanks in advance! Source: about 2 years ago
View more

Amazon API Gateway mentions (107)

  • 10 Lightweight API Gateways for Your Next Project
    AWS API Gateway is Amazon’s managed gateway service, designed to work seamlessly within the AWS ecosystem. It supports both REST and WebSocket APIs, with HTTP APIs being the lightweight, lower-cost option for simple proxying and routing use cases. - Source: dev.to / 11 days ago
  • 4 Cognito User Pools features you might not know about
    This opens up a world of customization options for controlling app access. For example, we can embed custom data in the ID token for the front-end client to use, enabling guards to restrict content. Alternatively, we can add custom scopes to the access token and implement fine-grained access control in an API Gateway API. All it takes is some Lambda function code, and Cognito triggers it at the right time. - Source: dev.to / about 1 month ago
  • Verifying Cognito access tokens - Comparing three JWT packages for Lambda authorizers
    When the built-in Amazon API Gateway authorization methods don’t fully meet our needs, we can set up Lambda authorizers to manage the access control process. Even when using Cognito user pools and Cognito access tokens, there may still be a need for custom authorization logic. - Source: dev.to / about 1 month ago
  • Implementing advanced authorization with AWS Lambda for endpoint-specific access
    The API Gateway includes an endpoint structured like this:. - Source: dev.to / about 2 months ago
  • Turning APIs into Revenue: Passive Income Strategies for Developers
    Amazon Web Services exemplifies this approach with automatic volume discounts that encourage increased usage while maximizing revenue at each consumption level. - Source: dev.to / about 2 months ago
View more

What are some alternatives?

When comparing tawk.to and Amazon API Gateway, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Postman - The Collaboration Platform for API Development

LiveChat - LiveChat - premium live chat software. Approach customers directly on the website, make connections and drive more sales using LiveChat.

AWS Lambda - Automatic, event-driven compute service

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Apigee - Intelligent and complete API platform

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