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Switchvox VS NICE inContact

Compare Switchvox VS NICE inContact and see what are their differences

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Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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  2. » Videos
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Switchvox logo Switchvox

Find the perfect phone system for your business. Digium’s business phone systems are available in the cloud and on-premises, with all features included

NICE inContact logo NICE inContact

Get the DMG Consulting report reprint on cloud contact centers.
  • Switchvox Landing page
    Landing page //
    2023-09-28
  • NICE inContact Landing page
    Landing page //
    2023-10-04

Switchvox videos

+ Add

Meet Switchvox - The Best Value in UC

More videos:

  • Review - Digium Switchvox Video Review / Unboxing
  • Review - Switchvox Desktop Softphone: Walkthrough
  • Review - The New Switchvox E-Series Appliances

NICE inContact videos

+ Add

NICE inContact CXone Quality Management Pro Improves the Customer Experience

More videos:

  • Demo - NICE inContact Demo - Virtual Call Center, VOIP Contact Center Software
  • Review - NICE inContact CXone for IT Leaders

Category Popularity

0-100% (relative to Switchvox and NICE inContact)

Switchvox

NICE inContact

Communication
15 15%
Communication
85% 85
Enterprise Communication
24 24%
Enterprise Communication
76% 76
Phone System
100 100%
Phone System
0% 0
Customer Support
0 0%
Customer Support
100% 100

User comments

Share your experience with using Switchvox and NICE inContact. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Switchvox and NICE inContact

Switchvox Reviews

We have no reviews of Switchvox yet.
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NICE inContact Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Nice inContact is another cloud-based contact center that lets businesses manage communication channels like chat, social media, and voice. And they’re actually what RingCentral is using to provide their “unified communications” platform. (Essentially, RingCentral has an agreement with NICE to resell / whitelabel their product alongside their own phone system and messaging...
Source: www.dialpad.com
Best Call Center Software: The Complete List (2020 Update)
NICE inContact is another cloud-based call center software that helps improve customer service with their universal routing queue, top-of-the-line workforce optimization suite, personal connection dialer, and automation tools.
Source: biz30.timedoctor.com

What are some alternatives?

When comparing Switchvox and NICE inContact, you can also consider the following products

Dialpad - Switch is a cloud-based phone system built for Google Apps users.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

GlobalMeet Collaboration - From cloud PBX to conference calls and meetings to online events, GlobalMeet is a business communications platform that helps take you where you need to go.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

MiCloud Connect - Secure and flexible cloud phone services and unified communications.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

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