Software Alternatives & Reviews

switchboard.chat VS PlayVox

Compare switchboard.chat VS PlayVox and see what are their differences

switchboard.chat logo switchboard.chat

Centralized SMS communication for teams

PlayVox logo PlayVox

With PlayVox you can run your QA, Coaching, Training and Motivation programs in one place in order to improve CSAT and other relevant KPIs.
  • switchboard.chat Landing page
    Landing page //
    2021-07-25
  • PlayVox Landing page
    Landing page //
    2023-09-28

Are you currently conducting quality evaluations on your service team? Is your growth and high amounts of customer demands affecting your service?

Running quality assurance on spreadsheets is difficult to control, not scalable and not accurate enough for you to make decisions on what needs to be improved and what’s truly important to your customers.

Centralize, filter, and prioritize all your interactions to identify where the real problems are.

PlayVox is a quality assurance software for customer service teams. By using PlayVox you can manage all your quality operations to easily pinpoint customer service issues and take real-time action such as coaching, training and motivating agents to drive continuous improvement.

switchboard.chat videos

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PlayVox videos

Playvox Agent Optimization Suite

More videos:

  • Review - Playvox Roles Management Feature
  • Review - Playvox App for Zendesk Support

Category Popularity

0-100% (relative to switchboard.chat and PlayVox)
Customer Support
100 100%
0% 0
Communication
0 0%
100% 100
CRM
100 100%
0% 0
Work Management
0 0%
100% 100

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What are some alternatives?

When comparing switchboard.chat and PlayVox, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Scorebuddy - SO WHAT IS SCOREBUDDY ALL ABOUT? Years ago, physical score cards or computer spreadsheets were used to track customer interactions.

Airchat - A better alternative to Drift chatbots. Finally! 🤖

ActivTrak - Understand how work gets done. Collect logs and screenshots from Windows, Mac OS and Chrome OS computers.

Privy Text - Text message marketing for small & growing ecommerce brands

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.