Survaider is an online SaaS CEM platform which lets enterprises understand voice of customers and act on it, across all their business locations in real time.
Understanding customer feedback from all channels and acting on it in real time is hard. Survaider applies machine learning and NLP techniques to let our customers unlock huge stores of unstructured natural language information currently trapped in different mediums like social conversations, review websites and feedback forms.
Identify key parameters that are important for quantifying customer satisfaction. Rank and benchmark all your business outlets on these parameters.
Get notified in real time about any unfavourable response that a customer shares anywhere, resolve from within the app. Send generated tickets to your customer support or helpdesk softwares.
Experiment in the real world. Implement any temporary changes in just one of your outlets and measure customer satisfaction reacting to that change in real time.
Based on our record, Officevibe seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Hey HN! I am asking out of genuine curiosity, and perhaps doing a little market research. My team uses https://www.donut.com/ and https://officevibe.com/ but I'm pretty sure we're on the free tier for both. Do you work in a team that pays monthly for any cool Slack apps or integrations? Which ones? If you're not the one paying, do you find it useful - or annoying? Cheers! - Source: Hacker News / over 1 year ago
Officevibe, which is an employee experience platform, regularly sends out Slack notifications on behalf of their customers asking employees to complete a brief survey. Their engineering team utilizes the Automations API to create lists of users for whom the Slack survey could not be delivered and send them an email survey instead. - Source: dev.to / about 2 years ago
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