Survaider VS iWadi

Survaider is an online SaaS CEM platform which lets enterprises understand voice of customers and act on it, across all their business locations in real time.

Understanding customer feedback from all channels and acting on it in real time is hard. Survaider applies machine learning and NLP techniques to let our customers unlock huge stores of unstructured natural language information currently trapped in different mediums like social conversations, review websites and feedback forms.

• Identify key parameters that are important for quantifying customer satisfaction. Rank and benchmark all your business outlets on these parameters.

• Get notified in real time about any unfavourable response that a customer shares anywhere, resolve from within the app. Send generated tickets to your customer support or helpdesk softwares.

• Experiment in the real world. Implement any temporary changes in just one of your outlets and measure customer satisfaction reacting to that change in real time.

iWadi is an online research panel where your opinion transforms into money. We work with the leading brands in the field of market research and marketing. We usually ask about social and consumer issues. By participating in iWadi paid surveys you can share your opinion on all matters relating to everyday life and change the world for the better.