Software Alternatives, Accelerators & Startups

Supportbench VS NICE inContact

Compare Supportbench VS NICE inContact and see what are their differences

Supportbench logo Supportbench

Supportbench is a customer service solution that delivers on your promises to customers.

NICE inContact logo NICE inContact

Get the DMG Consulting report reprint on cloud contact centers.
  • Supportbench Landing page
    Landing page //
    2023-10-04
  • NICE inContact Landing page
    Landing page //
    2023-10-04

Supportbench videos

Supportbench Overview

NICE inContact videos

NICE inContact CXone Quality Management Pro Improves the Customer Experience

More videos:

  • Demo - NICE inContact Demo - Virtual Call Center, VOIP Contact Center Software
  • Review - NICE inContact CXone for IT Leaders

Category Popularity

0-100% (relative to Supportbench and NICE inContact)
Customer Support
9 9%
91% 91
Communication
0 0%
100% 100
Help Desk
100 100%
0% 0
Enterprise Communication
0 0%
100% 100

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Supportbench and NICE inContact

Supportbench Reviews

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NICE inContact Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Nice inContact is another cloud-based contact center that lets businesses manage communication channels like chat, social media, and voice. And they’re actually what RingCentral is using to provide their “unified communications” platform. (Essentially, RingCentral has an agreement with NICE to resell / whitelabel their product alongside their own phone system and messaging...
Source: www.dialpad.com
Best Call Center Software: The Complete List (2020 Update)
NICE inContact is another cloud-based call center software that helps improve customer service with their universal routing queue, top-of-the-line workforce optimization suite, personal connection dialer, and automation tools.

What are some alternatives?

When comparing Supportbench and NICE inContact, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Abhisi - Abhisi provides a helpdesk solution that seamlessly integrates with all communication channels used by the customers.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.