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Support Hero VS ProProfs Knowledge Base

Compare Support Hero VS ProProfs Knowledge Base and see what are their differences

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Support Hero logo Support Hero

Educate your customers through self-help support

ProProfs Knowledge Base logo ProProfs Knowledge Base

ProProfs Knowledge Base is a cutting-edge knowledge management software that assists businesses to reduces support tickets by self-help and create online manuals, guides, wikis, documentation, FAQs and more.
  • Support Hero Landing page
    Landing page //
    2023-07-31
  • ProProfs Knowledge Base Landing page
    Landing page //
    2023-07-04

Backed by powerful technology and comprising stellar features, ProProfs Knowledge Base software helps businesses build a central knowledge base platform for their customers as well as employees. It is an effective tool that is instrumental in decreasing customer tickets significantly. Using this software, companies can enhance collaboration among their employees, train their workforce and provide a smooth onboarding to new hires. It ensures compatibility with multiple devices including mobile phones, tablets, and laptops, thus providing anytime, anywhere accessibility to users.

With its smart settings and robust integrations with tools like Google Analytics, Slack, Microsoft Azure AD, Zendesk, Helpdesk, etc., the software proves to be a powerful knowledge management tool. It also provides a wide array of themes and designs using which firms can create visually appealing help sites. Besides this, it also empowers them to enhance the security of their knowledge base by assigning roles and permissions to different users.

Support Hero features and specs

  • User-Friendly Interface
    Support Hero offers an intuitive and easy-to-navigate interface, making it accessible for users with varying levels of technical expertise.
  • Knowledge Base Insights
    The platform provides detailed analytics and insights into how your knowledge base is being used, helping teams to improve content and understand user needs.
  • Customizability
    Support Hero allows for a high degree of customization, enabling businesses to match the tool’s appearance and functionality with their branding and operational needs.
  • Seamless Integration
    Support Hero integrates smoothly with various third-party applications and platforms, thereby enhancing its utility and effectiveness within existing workflows.
  • Self-Help Features
    The software offers robust self-help capabilities, reducing the workload on support teams by empowering users to find answers independently.

Possible disadvantages of Support Hero

  • Cost
    The subscription model can be expensive for small businesses or startups, especially if advanced features are needed.
  • Learning Curve
    Despite its intuitive design, some users may find certain advanced features complex to implement initially, requiring time to fully understand and utilize them.
  • Limited Offline Access
    The reliance on internet connectivity can be a limitation for users who need access to their knowledge base offline.
  • Feature Set
    While the tool offers many features, some users may find it lacking specific functionalities that are available in more comprehensive support systems.
  • Scalability Issues
    As businesses grow, there might be limitations in scaling Support Hero’s capabilities to match enterprise-level needs efficiently.

ProProfs Knowledge Base features and specs

  • Ease of Use
    ProProfs Knowledge Base is known for its user-friendly interface, making it accessible for users of all skill levels.
  • Customizable Templates
    The platform offers a wide range of customizable templates, allowing users to create a knowledge base that suits their brand and needs.
  • Integration Capabilities
    ProProfs Knowledge Base can integrate with numerous other tools and platforms, such as Salesforce, Zendesk, Google Analytics, and more.
  • Collaboration Features
    The platform allows multiple team members to collaborate simultaneously, facilitating easy content creation and editing.
  • Robust Analytics
    ProProfs provides detailed analytics and reporting tools to help users understand how their knowledge base is being used and how it can be improved.
  • Security Features
    The platform offers strong security features, including single sign-on (SSO) and role-based access control, to protect sensitive information.
  • 24/7 Customer Support
    ProProfs offers round-the-clock customer support, including live chat, email, and phone support, to assist users whenever needed.

Possible disadvantages of ProProfs Knowledge Base

  • Pricing
    Some users find the pricing of ProProfs Knowledge Base to be on the higher side compared to other knowledge management solutions.
  • Learning Curve for Advanced Features
    While the platform is generally easy to use, some advanced features may require a steeper learning curve.
  • Limited Offline Accessibility
    ProProfs Knowledge Base primarily functions online, which can be a limitation for users who require offline access.
  • Customization Constraints
    Although the templates are customizable, some users find the level of customization to be limited, particularly in more advanced design aspects.
  • Occasional Performance Issues
    Some users have reported occasional performance issues, such as slow loading times or downtime, especially during peak usage.

Analysis of ProProfs Knowledge Base

Overall verdict

  • ProProfs Knowledge Base is a well-regarded tool for creating and managing knowledge bases.

Why this product is good

  • User-Friendly Interface: ProProfs Knowledge Base offers an intuitive and easy-to-navigate interface, making it suitable for users of all technical levels.
  • Comprehensive Features: The platform includes a range of features like customizable templates, version control, and advanced search options.
  • Collaboration Tools: It supports collaboration among team members, allowing multiple users to work on content simultaneously.
  • Integration Capabilities: The tool integrates well with other platforms and tools, such as Google Analytics, Freshdesk, and Zendesk.
  • Reliable Support: ProProfs offers 24/7 customer support, ensuring users can get help whenever they need it.

Recommended for

  • Small to Large Enterprises: Companies looking to streamline their internal processes and improve support efficiency.
  • Customer Support Teams: Teams that need a reliable knowledge base for storing and sharing frequently asked questions and support solutions.
  • Training and Onboarding: Organizations that require a centralized resource for training materials and onboarding documentation.
  • Content Managers: Professionals tasked with organizing and maintaining a repository of information for various users.

Support Hero videos

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ProProfs Knowledge Base videos

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How to Create a Stunning Knowledge Base in 5 Minutes

More videos:

  • Review - ProProfs Knowledge Base Software Overview | Create Online Knowledge Base, FAQ, etc.

Category Popularity

0-100% (relative to Support Hero and ProProfs Knowledge Base)

Support Hero

ProProfs Knowledge Base

Customer Support
30 30%
Customer Support
70% 70
Knowledge Management
0 0%
Knowledge Management
100% 100
Help Desk
32 32%
Help Desk
68% 68
CRM
100 100%
CRM
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Support Hero and ProProfs Knowledge Base

Support Hero Reviews

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ProProfs Knowledge Base Reviews

  1. Amit Yadav
    · Product Growth at TechWise ·
    Completely impressed with Its internal knowledge base and collaboration feature

    I wanted a knowledge base solution for my internal team to coordinate and collectively work together. ProProfs helps to bring teams together to collaborate on ideas. Now we can easily share our information with anybody within the team easily.

    Best features: We are using it for the last 1.5 years and found some best feature in our uses- - Roles and Permissions, - Integrations with multiple tools, - It's reporting feature

Best 25 Software Documentation Tools 2023
ProProfs Knowledge Base is a cloud-based knowledge base software that allows teams to create, manage, and share documentation and knowledge base articles for internal or external use.
Source: www.uphint.com
19 Best Online Documentation Software & Tools for 2023
ProProfs Knowledge Base is packed with out-of-the-box features that assist you in every step of the document creation process right from authoring and editing to designing and finally publishing. This tool is pretty simple to use and requires zero coding skills to get started.
Source: www.proprofskb.com

What are some alternatives?

When comparing Support Hero and ProProfs Knowledge Base, you can also consider the following products

HelpDocs - Educate your users with a super simple knowledge base that’s built for teams just like yours.

Document360 - Self-service knowledge base software focused on SaaS Products & Enterprise Software Projects.

SkipFlag - AI knowledge base that builds itself from your communication

HelpJuice - Helpjuice offers powerful, easy-to-use knowledge base software designed to help teams reduce support emails by up to 50%, improve internal collaboration, and create happier customers. It's trusted by companies worldwide to streamline knowledge sharin

phpMyFAQ - phpMyFAQ is a world’s most popular mobile-friendly, feature-rich and open-sources FAQ software that uses PHP 5.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

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