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Support.com Nexus VS Zingtree

Compare Support.com Nexus VS Zingtree and see what are their differences

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Support.com Nexus logo Support.com Nexus

Support.com Nexus Agent Support is cloud-based tech support software that integrates with your existing customer service suite.

Zingtree logo Zingtree

Build your own question & answer style troubleshooters
  • Support.com Nexus Landing page
    Landing page //
    2023-08-04
  • Zingtree Landing page
    Landing page //
    2023-05-12

Support.com Nexus features and specs

No features have been listed yet.

Zingtree features and specs

  • Ease of Use
    Zingtree offers a user-friendly interface which makes creating decision trees simple and straightforward.
  • Customizable Templates
    The platform provides a range of customizable templates that can save time and effort in routine projects.
  • Integration Capabilities
    Zingtree integrates seamlessly with various third-party tools like CRM systems and helpdesk software, enhancing its flexibility.
  • Analytics and Reporting
    Comprehensive analytics and reporting features allow businesses to track performance and make data-driven decisions.
  • Real-time Collaboration
    Zingtree supports real-time collaboration, allowing multiple team members to work on a project simultaneously.

Possible disadvantages of Zingtree

  • Pricing
    The cost can be prohibitive for smaller businesses or startups, particularly for higher-tier plans with more advanced features.
  • Learning Curve for Advanced Features
    While easy to use for basic tasks, there can be a learning curve for mastering its more advanced functionalities.
  • Limited Offline Capability
    Zingtree relies heavily on internet connectivity, making it less effective in offline environments.
  • Customer Support
    Some users have reported that customer support can be slow to respond to queries and issues.
  • Customization Limitation
    Despite offering many templates and integrations, some users find the customization options limited for very specific use cases.

Support.com Nexus videos

No Support.com Nexus videos yet. You could help us improve this page by suggesting one.

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Zingtree videos

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Getting Started with Zingtree

More videos:

  • Tutorial - How to use Zingtree Designer

Category Popularity

0-100% (relative to Support.com Nexus and Zingtree)

Support.com Nexus

Zingtree

Communication
100 100%
Communication
0% 0
Workflow Automation
0 0%
Workflow Automation
100% 100
Enterprise Communication
100 100%
Enterprise Communication
0% 0
Automation
0 0%
Automation
100% 100

User comments

Share your experience with using Support.com Nexus and Zingtree. For example, how are they different and which one is better?
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Social recommendations and mentions

Based on our record, Support.com Nexus seems to be more popular. It has been mentiond 62 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Support.com Nexus mentions (62)

  • Our Tech Service/Support is Garbage
    Always has been, always will be shit. It was actually not too bad when support.com was the vendor way back. Despite the scummy ways they got customers, they were competent enough to reliably get the job done so long as your stores internet didn't suck. However, it was never the same after the lawsuit and then OD changed vendors. Source: almost 2 years ago
  • 🥹
    I've been doing it for probly 20-ish years, I went to school for 8 months at a tech learning center, but these days you can learn everything I do by studying for a certification called the CompTIA A+ and can probly do it for 1/10 of what I paid for school forever ago ($1000 for learning materials and testing vouchers vs the $11,000 I paid for school in 2001). I started by working remote for support.com then worked... Source: about 2 years ago
  • Technical Support Position offering just over minimum wage, and requires you to provide your own equipment...
    Wow, I didn't realize support.com was still around. Source: about 2 years ago
  • Model RAC2V1K Wireless Drops Out at Specific Times of the Day
    Ahh, ok thank you, that makes sense why it was such a short call. This is why I asked on a forum; my friend worked for support.com for awhile so I know how many times the generic "turn it off and on" actually fixes a lot of problems, but it's just annoying for me when I can grasp what a power button is lol. Source: over 2 years ago
  • 5upport .com instead of support .com pose any issues?
    I see. That could be an issue then with support.com from a PR perspective. Overall, SEO wise using different spellings of words is fine and many companies do it, but you really need to take a holistic look and decide if you plan to go beyond just SEO for your marketing. Overall, I'd pick something a bit shorter and less likely to get me into legal issues with the other company, but that choice is yours in the end. Source: about 3 years ago
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Zingtree mentions (0)

We have not tracked any mentions of Zingtree yet. Tracking of Zingtree recommendations started around Mar 2021.

What are some alternatives?

When comparing Support.com Nexus and Zingtree, you can also consider the following products

HoduCC - HoduCC is a FreeSWITCH based product which offers contact center softwares for call centers.

ifttt - IFTTT puts the internet to work for you. Create simple connections between the products you use every day.

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

Apache Airflow - Airflow is a platform to programmaticaly author, schedule and monitor data pipelines.

KOOKOO - All in one solution for calls, IVR, live chat, customer management & more.

Pushwoosh - Mobile-inspired customer engagement platform for high achievers

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