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Aircall VS Zingtree

Compare Aircall VS Zingtree and see what are their differences

VoIPstudio
VoIPstudio is an award-winning VoIP system that offers businesses of all sizes a scalable communication solution. It’s inexpensive, easy-to-use, offers a full suite of PBX features, and is fully integrated for CRM. featured
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Aircall logo Aircall

Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

Zingtree logo Zingtree

Build your own question & answer style troubleshooters
  • Aircall Landing page
    Landing page //
    2023-10-15

Place and take calls anywhere, instantly obtain phone numbers in over 100+ countries, and handle calls on the go with Aircall's desktop and mobile apps. Automatically and efficiently route calls according to IVR selection, agent skills, time zone, and more, including an intuitive dashboard. Track performance and receive advanced analytics on agent and team productivity. Monitor the team’s activity in real-time on the live feed and cross-reference data with an existing CRM and Helpdesk for a richer understanding of processes.

  • Zingtree Landing page
    Landing page //
    2023-05-12

Aircall features and specs

  • Ease of Use
    Aircall offers an intuitive and user-friendly interface that simplifies the onboarding process and daily use for teams of any size.
  • Integration Capabilities
    Aircall seamlessly integrates with a variety of popular CRM and help desk software, enhancing productivity and enabling better workflow automation.
  • Scalability
    The platform is scalable to support growing businesses, allowing easy addition of new users and phone lines without major system overhauls.
  • Remote Work Support
    Aircall facilitates remote work by offering features like virtual phone numbers, call forwarding, and the ability to make calls from any location with internet access.
  • Analytics and Reporting
    Provides detailed analytics and reporting features that help businesses monitor call performance, track KPIs, and make informed decisions.

Possible disadvantages of Aircall

  • Cost
    Aircall can be relatively expensive, particularly for smaller businesses, with pricing plans that may not suit tight budgets.
  • Call Quality Issues
    Some users have reported intermittent call quality issues, including dropped calls and poor audio quality, which can affect customer satisfaction.
  • Limited Customization
    The platform offers limited customization options for certain features, which may not meet the specific needs of all businesses.
  • Customer Support
    While generally helpful, customer support can sometimes be slow to respond, leading to delays in resolving urgent issues.
  • Dependency on Internet
    As a cloud-based solution, the quality and reliability of Aircall's service are highly dependent on the internet connection, making it less reliable in areas with poor connectivity.

Zingtree features and specs

  • Ease of Use
    Zingtree offers a user-friendly interface which makes creating decision trees simple and straightforward.
  • Customizable Templates
    The platform provides a range of customizable templates that can save time and effort in routine projects.
  • Integration Capabilities
    Zingtree integrates seamlessly with various third-party tools like CRM systems and helpdesk software, enhancing its flexibility.
  • Analytics and Reporting
    Comprehensive analytics and reporting features allow businesses to track performance and make data-driven decisions.
  • Real-time Collaboration
    Zingtree supports real-time collaboration, allowing multiple team members to work on a project simultaneously.

Possible disadvantages of Zingtree

  • Pricing
    The cost can be prohibitive for smaller businesses or startups, particularly for higher-tier plans with more advanced features.
  • Learning Curve for Advanced Features
    While easy to use for basic tasks, there can be a learning curve for mastering its more advanced functionalities.
  • Limited Offline Capability
    Zingtree relies heavily on internet connectivity, making it less effective in offline environments.
  • Customer Support
    Some users have reported that customer support can be slow to respond to queries and issues.
  • Customization Limitation
    Despite offering many templates and integrations, some users find the customization options limited for very specific use cases.

Analysis of Zingtree

Overall verdict

  • Yes, Zingtree is considered a good tool for businesses and organizations seeking to create interactive decision trees to improve processes and customer service experiences. Its flexibility and wide range of features make it a valuable asset in various contexts.

Why this product is good

  • Zingtree is an interactive decision tree tool that helps businesses automate processes, improve customer support, and streamline workflows. It stands out for its user-friendly interface, easy integration with other platforms, and robust analytics features that allow users to track and optimize their decision trees. These capabilities make it a strong choice for organizations looking to enhance efficiency and effectiveness in problem-solving and customer interactions.

Recommended for

  • Customer support teams looking to deliver fast and accurate solutions
  • Sales teams needing to guide prospects through specific pathways
  • Operations teams aiming to streamline decision-making processes
  • Companies seeking to automate repetitive tasks
  • Educational institutions designing interactive learning modules

Aircall videos

+ Add

Aircall - 2min Product Summary - Features, Mobility, Security, Integrations & Pricing

More videos:

  • Review - Aircall empowers sales and support teams worldwide with a phone system powered by Twilio
  • Review - Aircall: Making Customer Support as Easy as Blowing Bubbles

Zingtree videos

+ Add

Getting Started with Zingtree

More videos:

  • Tutorial - How to use Zingtree Designer

Category Popularity

0-100% (relative to Aircall and Zingtree)

Aircall

Zingtree

Communication
100 100%
Communication
0% 0
Workflow Automation
0 0%
Workflow Automation
100% 100
Enterprise Communication
100 100%
Enterprise Communication
0% 0
Automation
0 0%
Automation
100% 100

User comments

Share your experience with using Aircall and Zingtree. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Aircall and Zingtree

Aircall Reviews

The 19 Best Call Center Software (& Features You Need) in 2022
HubSpot's call center software has advanced automation tools and insightful reporting that helps your team consistently improve customer service. Service Hub includes a shared email inbox, live chat software, and self-service tools, all of which integrate seamlessly with Aircall for phone support. Aircall plans start at $30/user/month.
Source: blog.hubspot.com
The Top 9 Aircall Alternatives: How Do They Compare?
Aircall offers an integrated, easy-to-use, cloud-based phone solution. What that means is that whenever you’re on a call, Aircall helps you keep track of who you’re talking to, customer information, order info, and more so you can provide a seamless customer experience all in one platform.
Source: aircall.io
Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Probably the most attractive thing about Aircall is its ease of use, which seems to be especially hard to find when it comes to contact center solutions. If you need functionality that Aircall doesn’t have, like video conferencing and built-in AI—but don’t want to compromise on that ease of use—then Dialpad is probably one of best Aircall alternatives to try out.
Source: www.dialpad.com
10 Best Call Center Software (December 2022)
Although Aircall seems affordable at $30 or $50 per user, per month (paid annually), both plans require a minimum of three users. So, you’ll have to pay at least $90 or $150 per month to use Aircall. There’s also a custom plan, but you have to contact Aircall for a quote. All plans include a single local or toll-free business phone number. Additional phone numbers cost $6...
Source: www.forbes.com
7 Best Cloud PBX Solution for Small to Medium Business
And even in this department, Aircall is extremely forthcoming with the support they provide. The current list of integrations includes more than 100 tools and platforms that modern business owners use—the likes of Zoho, Shopify, SnapCall, Pipedrive, and many others.
Source: geekflare.com

Zingtree Reviews

We have no reviews of Zingtree yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Aircall seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Aircall mentions (3)

  • Cheap and cheerful parallel dialer?
    Hey! Here are a few Dialers off the top of my head: Toky Aircall CloudTalk Convolo I'll be adding more dialers on SalePier (click "Outbound Prospecting", and then "Dialers/SMS"), so come and check back on a regular basis. I'll shoot you a message if I find what you're looking for 😊. Source: almost 2 years ago
  • Google Voice or second phone?
    We use Aircall (https://aircall.io) and have it integrated to our shared/collaboration inbox service (https://front.com). The set-up has been solid for us. Source: over 2 years ago
  • Your best BDR tools
    Aircall, that you can use to automate your phone calls process. Source: over 3 years ago

Zingtree mentions (0)

We have not tracked any mentions of Zingtree yet. Tracking of Zingtree recommendations started around Mar 2021.

What are some alternatives?

When comparing Aircall and Zingtree, you can also consider the following products

Dialpad - Switch is a cloud-based phone system built for Google Apps users.

ifttt - IFTTT puts the internet to work for you. Create simple connections between the products you use every day.

RingCentral - RingCentral is the leading provider of cloud-based communications and collaboration solutions for small business and enterprise companies

Apache Airflow - Airflow is a platform to programmaticaly author, schedule and monitor data pipelines.

CloudTalk - Work locally, grow globally

Pushwoosh - Mobile-inspired customer engagement platform for high achievers

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