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Staircase.ai VS Pendo

Compare Staircase.ai VS Pendo and see what are their differences

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Staircase.ai logo Staircase.ai

Uncover your blindspots from customer interactions

Pendo logo Pendo

Pendo helps product teams understand and guide users to create product experiences that customers love.
  • Staircase.ai Landing page
    Landing page //
    2023-07-28

Staircase AI is a pioneer in customer relationship intelligence. Our platform leverages AI to analyze millions of customer interactions and turn them into human insights that are impossible to track with the naked eye. Companies depend on Staircase AI to cut through the noise and improve their NRR. Staircase reveals deep human signals and uncovers customers' health, sentiment, journey events, risks and opportunities.

Our cutting-edge technology analyzes all your customer interactions from emails, chats, slack, video calls, and more, and connects between the human signals. It generates relationships-based insights such as stakeholder changes, positive or negative sentiment trends, sentiment around topics, and more. Together with existing product analytics Our human analytics provides the missing element to fully understanding your customer to grow at scale and fight churn.

  • Pendo Landing page
    Landing page //
    2023-10-02

Staircase.ai features and specs

  • Customer Success AI insights: Staircase.ai analyzes customer-vendor interactions to discover positive or negative sentiments and engagement trends. Our AI acknowledges that customers differ from each other, and sets the precise benchmarks for your customers.
  • Live Journey Map: Put your insights and company events on a live journey map. Companies build journey maps on a canvas, but can you see what reality shows? Staircase.ai can show you what is really happening on your journey map, live. You can segment the map into tiers and segments, and use it to cross with your journey mapping plans.
  • Match Topics With Sentiments: Identify topics customers are talking about, and cross it with sentiment analysis: How do customers feel about specific features? Journey stages? Staircase.ai removes the friction between teams and aids the entire organization with a powerful visibility over what customers are really happy or unhappy about.

Pendo features and specs

No features have been listed yet.

Staircase.ai videos

+ Add

Why you need Relationship Intelligence // Staircase.ai

Pendo videos

+ Add

Pendo Bootcamp

More videos:

  • Review - Pendo Pad Review
  • Review - Creating a Walkthrough in Pendo

Category Popularity

0-100% (relative to Staircase.ai and Pendo)

Staircase.ai

Pendo

Help Desk
100 100%
Help Desk
0% 0
Analytics
0 0%
Analytics
100% 100
Customer Success
100 100%
Customer Success
0% 0
Web Analytics
0 0%
Web Analytics
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Staircase.ai and Pendo

Staircase.ai Reviews

We have no reviews of Staircase.ai yet.
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Pendo Reviews

15 best user onboarding software you need to try in 2023
Pendo.io is designed to reduce the time taken to onboard new users, and 82% of customers have seen a minimum of 10% reduction in time and effort since implementing it. Guided tours can be built with sophisticated segmentation allowing you to drive users quickly to features they’ll love.
Source: www.marketermilk.com
The 7 Best WalkMe Alternatives in 2023
Pendo is a comprehensive product experience solution that offers in-app guidance, robust user analytics, and personalized onboarding. With its focus on user insights and feedback collection,
Source: helpjuice.com
Find the Best Mixpanel Alternatives for Your Product Team
If you’re looking for the ability to really dig into customer data and compare different groups of users, Pendo falls short. For example, while you can view retention graphs and conversion funnels, you can’t segment those graphs by individual behaviors, which makes it difficult to see if drop-off at a certain point in the funnel correlates with other behavior, or to compare...
Source: heap.io
We’ve Tried 5 WalkMe Alternatives (Here’s Our Feedback)
Whatfix doesn’t support A/B testing like Userpilot, but you can track your analytics. The only advantage of Pendo over Whatfix, is that in Whatfix you need to integrate your Google Analytics account if you want to track data, while Pendo doesn’t requires that.
Source: userpilot.com

Social recommendations and mentions

Based on our record, Pendo seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Staircase.ai mentions (0)

We have not tracked any mentions of Staircase.ai yet. Tracking of Staircase.ai recommendations started around Apr 2022.

Pendo mentions (1)

  • Recommendations for best product analytics tools?
    Just to clarify - are you looking for something that will gather platform usage data for later analysis, or you have a dataset and want to know how to analyze it? If it's the former - give Pendo a look. My company doesn't use it (because we're 100% on-prem software, so in-product telemetry isn't a thing for us) but I know of companies who are using and loving Pendo for gathering metrics. It's supposed to be the... Source: about 1 year ago

What are some alternatives?

When comparing Staircase.ai and Pendo, you can also consider the following products

Totango - Totango is a Customer Success Software Platform

Google Analytics - Improve your website to increase conversions, improve the user experience, and make more money using Google Analytics. Measure, understand and quantify engagement on your site with customized and in-depth reports.

TenantCloud - Receive Online Payments; Screen Your Applicants; Automatic Invoicing and Late Fees; Get a Free Listing Website. learn more. Tenant. Pay Rent Online; Submit Rental Applications; Store Payment & Rental History; Submit Maintenance Requests.

Appcues - Improve user onboarding, feature activation & more — no code required! Stop waiting on dev and start increasing customer engagement today. Try it for free.

Rentec Direct - Online property management software for landlords and property managers.

Smartlook - Qualitative analytics for websites and mobile apps Start understanding the 'whys' of your users' behaviors with clear, visual insights. With session recordings and event tracking, you get the complete picture.

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