Software Alternatives, Accelerators & Startups

Square Invoices VS BoldDesk

Compare Square Invoices VS BoldDesk and see what are their differences

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Square Invoices logo Square Invoices

Square Invoices is a software that offers sellers an easy and affordable way to get paid faster, send invoices from mobile device or computer.

BoldDesk logo BoldDesk

Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks.
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  • Square Invoices Landing page
    Landing page //
    2023-06-16
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk Live chat support
    Live chat support //
    2024-09-23
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02

BoldDesk is a premium cloud-based customer service software and designed to streamline and simplify customer query management. With BoldDesk, you can provide access to a huge collection of knowledge-based articles while organizing and handling customer inquiries with ease.

BoldDesk

$ Details
paid Free Trial $12.0 / Monthly (For per agent)
Platforms
Web REST API Cloud Android iPhone
Release Date
2022 May

Square Invoices features and specs

  • Ease of Use
    Square Invoices is user-friendly with an intuitive interface that makes it easy for businesses to create and send invoices quickly.
  • Integration
    Seamlessly integrates with other Square products like Square POS, which enables unified management of sales and invoicing.
  • Payment Processing
    Offers built-in payment processing options, allowing customers to pay invoices directly online, which speeds up the payment cycle.
  • Customization
    Provides customizable templates, enabling businesses to add their branding and specific details to match their business needs.
  • Automatic Reminders
    Supports automatic reminders for overdue invoices, helping businesses to get paid faster.
  • Security
    Backed by Square's robust security measures, ensuring that all transactions and data are well-protected.
  • Mobile Accessibility
    Allows businesses to create and send invoices from mobile devices through the Square Invoices app, offering flexibility for business owners on the go.

Possible disadvantages of Square Invoices

  • Transaction Fees
    Square charges a transaction fee for online payments, which can add up, especially for smaller businesses with tighter margins.
  • Limited International Support
    While Square is available in several countries, its invoicing feature is primarily geared towards the U.S. market, limiting international business capabilities.
  • Customer Support
    Some users report that customer support can be slow or unresponsive at times, which can be frustrating for urgent issues.
  • Advanced Features
    Square Invoices may lack some advanced features offered by more specialized invoicing solutions, which might be necessary for larger or more complex businesses.
  • Customization Limitations
    While customization options exist, they may not be as extensive as those provided by some dedicated invoicing software.

BoldDesk features and specs

  • Ticketing System
  • Artificial Intelligence
  • Automation
  • Customer Portal
  • Customization
  • Task Management
  • Multilingual Support
  • Integration
  • Export contact
  • Report and Analysis
  • Scheduled Reports
  • Multiple Ticket Forms
  • Ringover Integration
  • Ticket templates
  • Custom Answers
  • Whatsapp Integration
  • Facebook integration
  • Microsoft Teams Integration

Analysis of Square Invoices

Overall verdict

  • Overall, Square Invoices is a robust and reliable choice for small to medium-sized businesses looking for a user-friendly invoicing solution. Its seamless integration with the Square ecosystem makes it particularly appealing for businesses already using Square for payments or point-of-sale systems.

Why this product is good

  • Square Invoices is popular for its ease of use, integration with other Square products, and straightforward pricing structure. It allows businesses to create, send, and manage invoices efficiently, offering features like automated reminders, recurring billing, and mobile accessibility.

Recommended for

  • Small businesses seeking a simple invoicing solution
  • Entrepreneurs looking for integration with Square's payment systems
  • Freelancers who need a straightforward way to bill clients
  • Businesses that prefer mobile-friendly invoicing tools

Analysis of BoldDesk

Overall verdict

  • BoldDesk is a reputable help desk software platform designed to assist businesses in managing customer support tickets efficiently. It is generally considered a good option for its user-friendly interface and robust feature set.

Why this product is good

  • BoldDesk offers a comprehensive suite of features that cater to various customer support needs, such as ticket management, automation, SLA management, and reporting.
  • The platform is known for its ease of use, making it accessible to businesses without requiring extensive technical expertise.
  • BoldDesk provides good integration capabilities with other tools and services, allowing businesses to streamline their customer support workflows.
  • The software is cloud-based, providing the flexibility and convenience of accessing it from anywhere with an internet connection.

Recommended for

  • Small to medium-sized businesses looking for an affordable and effective help desk solution.
  • Organizations seeking to improve customer support efficiency without the need for significant technical investments.
  • Teams that want to implement a scalable solution that can grow with their customer support demands.
  • Businesses that need a customizable help desk platform to match their specific workflow and branding requirements.

Square Invoices videos

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BoldDesk videos

Getting Started with Syncfusion BoldDesk

Category Popularity

0-100% (relative to Square Invoices and BoldDesk)
Accounting
100 100%
0% 0
Customer Support
0 0%
100% 100
Finance
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing Square Invoices and BoldDesk.

What makes your product unique?

BoldDesk's answer:

  1. Better Usability - Our Modern UI can be easy to use for all users.

  2. Better Multibranding and Customization support - Customize the support portal tailored to your business’s needs.

  3. Unlimited Agent Pricing - Choose our flat-rate, unlimited agent package and don't worry about adding more agents. Stop paying thousands of dollars per year for other tools and start saving with BoldDesk.

Why should a person choose your product over its competitors?

BoldDesk's answer:

BoldDesk stands out among its competitors for several reasons:

  • Modern UI is easy to use
  • World-Class customization options
  • Scalability
  • SMB-friendly pricing

How would you describe your primary audience?

BoldDesk's answer:

BoldDesk is designed to meet the needs of businesses and organizations of all sizes across a wide range of industries. Its features and scalability make it suitable for both small enterprises and larger corporations looking for a versatile and adaptable help desk solution to streamline their customer support processes.

Whether small or large, an organization that's seeking a customizable and comprehensive help desk solution will find it in BoldDesk.

What's the story behind your product?

BoldDesk's answer:

With over two decades in business, Syncfusion, the creator of BoldDesk, has successfully supported hundreds of thousands of customers. The in-house ticket management software we developed, Direct-Trac, proved so effective that our customers requested a similar solution. This led us to create BoldDesk, a world-class, customizable, and scalable help desk. After putting the platform through its paces internally, we were impressed with the results and decided to make it available to our customers and the larger market.

Which are the primary technologies used for building your product?

BoldDesk's answer:

  • Angular
  • PostgreSQL

Who are some of the biggest customers of your product?

BoldDesk's answer:

  • Nera Telecommunications
  • LTIMindtree
  • greytHR
  • M2P Fintech
  • Group1 Automotive
  • YuppTY
  • Boiron

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Square Invoices and BoldDesk

Square Invoices Reviews

We have no reviews of Square Invoices yet.
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BoldDesk Reviews

10 Best Freshdesk Alternatives for Businesses in 2024
We will, of course, toot our own horn first. BoldDesk is a perfect help desk software alternative for Freshdesk. This is mainly because BoldDesk is a modern, sophisticated help desk software that streamlines customer service through excellent customer support tools and self-service features.

Social recommendations and mentions

Based on our record, Square Invoices should be more popular than BoldDesk. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Square Invoices mentions (3)

  • Best CMS/SSG for small business website?
    For the invoicing that is something I would look at my bookkeeping software to provide. There are a bunch of vendors out there to choose from. The advantage is they can manage the generation and sending of invoices and automatically sending follow up messages when the invoice hasn’t been paid. Quick books is the biggest player in the space. Square has an interesting invoicing tool... Source: about 2 years ago
  • Payment gateway service provider?
    Have you looked at Square? https://squareup.com/us/en/invoices. Source: about 2 years ago
  • Corp to Corp Electronic Payments without Fees?
    There are tons of invoicing plats out there. Square Invoices supports ACH payments at 1% fee. Source: about 3 years ago

BoldDesk mentions (1)

  • Customer Support Agents Vs Knowledge Base
    Https://bolddesk.com help your agents to succeed. Source: almost 2 years ago

What are some alternatives?

When comparing Square Invoices and BoldDesk, you can also consider the following products

ChargeOver - ChargeOver automates recurring billing, subscription billing, & payment acceptance. A SaaS that integrates with Xero, Quickbooks, & has an API. Free trial.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

BillGrid.com - BillGrid is an easy to use online invoicing, billing and expense management system that will save you time with tracking clients projects, expenses, invoices and payments.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Invoice Template - Create beautiful looking invoices in seconds

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.