Software Alternatives, Accelerators & Startups
Register | Login

Spiceworks Help Desk VS phpIPAM

Compare Spiceworks Help Desk VS phpIPAM and see what are their differences

Netumo
Ensure healthy website performance, uptime, and free from vulnerabilities. Automatic checks for SSL Certificates, domains and monitor issues with your websites all from one console and get instant notifications on any issues. featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Spiceworks Help Desk logo Spiceworks Help Desk

Help desk software features that work for IT

phpIPAM logo phpIPAM

phpipam is an open-source web IP address management application (IPAM).
  • Spiceworks Help Desk Landing page
    Landing page //
    2023-07-22
  • phpIPAM Landing page
    Landing page //
    2023-03-28

Spiceworks Help Desk features and specs

  • Free of Cost
    Spiceworks Help Desk is available for free, making it an attractive option for small and medium-sized businesses with limited budgets.
  • Cloud-Based
    As a cloud-based solution, it allows for remote access and management, providing flexibility and convenience to IT staff and users.
  • User-Friendly Interface
    The interface is intuitive and easy to navigate, which can reduce the learning curve for new users.
  • Community Support
    Spiceworks has a robust community of IT professionals who can offer advice, share experiences, and provide solutions.
  • Customizable Tickets
    Allows for customization of tickets, making it easier to track issues specific to your organization's needs.
  • Third-Party Integrations
    Supports integrations with various third-party applications and tools, enhancing its overall capability and utility.

Possible disadvantages of Spiceworks Help Desk

  • Limited Scalability
    While effective for small to medium-sized businesses, it may not scale well for larger organizations with more complex IT needs.
  • Advert-Supported
    Being free, the platform includes advertisements which some users may find intrusive or distracting.
  • Limited Advanced Features
    Lacks some advanced features found in more robust, paid help desk solutions, such as advanced automation and extensive reporting.
  • Dependence on Internet Connection
    As a cloud-based service, it requires a stable internet connection to function effectively; any downtime can disrupt operations.
  • Data Privacy Concerns
    Storing help desk data in the cloud may raise data privacy and security concerns for some organizations.
  • Periodic Performance Issues
    Users may occasionally experience performance issues such as slow loading times, which can hinder productivity.

phpIPAM features and specs

  • Open Source
    phpIPAM is an open source IP address management (IPAM) software, which means that it's freely available and can be modified to suit specific needs without any licensing fees.
  • Web-Based Interface
    The tool provides a user-friendly, web-based interface that enables easy access and management of IP addresses from anywhere with an internet connection.
  • Feature-Rich
    phpIPAM comes with a comprehensive set of features, including VLAN management, subnet management, and device tracking, which are essential for effective network management.
  • Integrations
    phpIPAM supports various integrations with other systems, such as DNS servers and DHCP servers, to provide a more cohesive and automated network management experience.
  • Active Community Support
    There is an active community around phpIPAM that contributes to its development and provides support, making it easier to find solutions to common problems.
  • Scalability
    The software is designed to scale well, making it suitable for both small and large networks without significant performance degradation.

Possible disadvantages of phpIPAM

  • Complex Installation
    Setting up phpIPAM may require some technical know-how, particularly in configuring web servers, databases, and ensuring all dependencies are met.
  • Limited Vendor Support
    As an open source project, phpIPAM might not offer the same level of professional support and documentation as some commercial IPAM solutions.
  • User Interface
    While functional, the user interface of phpIPAM may not be as polished or intuitive as some other commercial alternatives, which can affect user experience.
  • Update Management
    Managing updates and ensuring compatibility with existing systems can require careful planning and can sometimes lead to disruptions.
  • Learning Curve
    New users, especially those without a background in network management, may find the learning curve steep, requiring time to fully grasp all the available features.

Analysis of Spiceworks Help Desk

Overall verdict

  • Spiceworks Help Desk is generally regarded as a good choice for organizations seeking a cost-effective and comprehensive IT help desk solution. While it lacks some advanced features found in premium solutions, its cost (free) and ease of use make it a preferred option for companies with low budgets that want robust basic features. However, larger enterprises or businesses with complex IT needs might find it lacking in scalability and advanced customization.

Why this product is good

  • Spiceworks Help Desk is appreciated for being a free and user-friendly IT management tool geared towards small to medium-sized businesses. It offers a range of features, including ticket management, network monitoring, and inventory tracking, all within a web-based interface that is easy to navigate and set up. The platform benefits from a strong community of IT professionals who provide support and share knowledge through forums and discussions. Its integration capabilities with other tools can streamline IT workflows, and regular updates ensure it stays relevant to current IT needs.

Recommended for

    Spiceworks Help Desk is recommended for small to medium-sized businesses, educational institutions, and non-profit organizations looking for a budget-friendly IT management solution. It's also suitable for IT professionals who value community-driven support and need a tool that provides essential help desk functionalities without the overhead of complex integrations or high costs.

Analysis of phpIPAM

Overall verdict

  • phpIPAM is generally considered a good solution for IP address management, especially for organizations looking for an open-source and cost-effective tool. It effectively balances functionality, usability, and flexibility, making it suitable for a variety of network environments.

Why this product is good

  • ["features", "It offers a comprehensive set of features such as IP address management, VLAN management, devices, racks, and circuit management, which are essential for network administrators."]
  • ["usability", "phpIPAM provides a user-friendly interface for managing and tracking IP addresses. Its web-based interface makes it accessible across different platforms."]
  • ["integration", "phpIPAM can integrate with other tools and services, such as DHCP servers, DNS servers, and cloud platforms, enhancing its functionality within a network environment."]
  • ["open_source", "As an open-source project, phpIPAM allows for customization and extension by users, ensuring it can be tailored to specific organizational needs."]

Recommended for

  • Network administrators in small to medium-sized enterprises
  • Organizations that need a cost-effective IP address management solution
  • IT professionals seeking an open-source tool with customization capabilities
  • Teams requiring a web-based IPAM solution that integrates with existing network infrastructure

Spiceworks Help Desk videos

+ Add

Cloud Spiceworks Help Desk | IT Support Ticketing Training

phpIPAM videos

+ Add

IPAM Server mit phpIPAM - IP adress management

More videos:

  • Review - Foreman Integration with phpIPAM
  • Review - Apresentação PHPiPAM para provedores!

Category Popularity

0-100% (relative to Spiceworks Help Desk and phpIPAM)

Spiceworks Help Desk

phpIPAM

Help Desk
100 100%
Help Desk
0% 0
Monitoring Tools
34 34%
Monitoring Tools
66% 66
Log Management
0 0%
Log Management
100% 100
Service Desk
100 100%
Service Desk
0% 0

User comments

Share your experience with using Spiceworks Help Desk and phpIPAM. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare Spiceworks Help Desk and phpIPAM

Spiceworks Help Desk Reviews

We have no reviews of Spiceworks Help Desk yet.
Be the first one to post

phpIPAM Reviews

The 10 Best IP Address Management Tools for Linux
phpIPAM is a free and open-source IPAM solution with an effective feature set. It is written using PHP, as implied by its name, and aims at providing a modern but lightweight alternative to paid IPAM solutions. phpIPAM also leverages the MySQL database, jQuery, and HTML5/CSS3 for its user interface. The developers provide a nice introductory demo to help admins get a better...
Source: www.ubuntupit.com
Best IP Address Management Tools for Linux
phpIPAM is an open-source IP address management application, whose main motive is to offer light, modern and easy IP address management. It is based on PHP and uses MySQL database as a backend, it also uses jQuery libraries, Ajax and some HTML5/CSS3 features.
Source: www.tecmint.com

Social recommendations and mentions

Based on our record, phpIPAM seems to be more popular. It has been mentiond 19 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Spiceworks Help Desk mentions (0)

We have not tracked any mentions of Spiceworks Help Desk yet. Tracking of Spiceworks Help Desk recommendations started around Mar 2021.

phpIPAM mentions (19)

  • Recommended free on-prem IPAM with integrated DNS solution?
    PHPIPAM does that, plus hardware inventory and racks (you assign the IP to a pice of hardware then put it on a rack and get rack diagram). It does also vLANs, VRF, circuits... Source: about 2 years ago
  • Looking for IPAM tools
    Given he info you provided, I would say phpipam. It is web base and very light on resources. I don't know if this counts in your portability requirement. https://phpipam.net/. Source: about 2 years ago
  • What is everyone using for IPAM (IP Management) for their home networks/labs ?
    Other than that, we use PHP IPAM at work. https://phpipam.net It’s fine. Source: about 2 years ago
  • looking for a method of managing Static IP addresses
    Because the IP address are part of the programming for our room control systems(Crestron mainly) if the address changes then we lose control of that piece of equipment. Can phpipam.net be run locally or does it need it's own server? I don't know how much our networking team will be willing to get involved. Source: about 2 years ago
  • How do you remember all your local ips?
    PhpIPAM IP Address Managemenent. Scans your network(s) automatically and tags IP addresses as used or unused. Source: over 2 years ago
View more

What are some alternatives?

When comparing Spiceworks Help Desk and phpIPAM, you can also consider the following products

Jira Service Desk - IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.

NetBox - NetBox is an open source web application designed to help manage and document computer networks. NetBox was developed specifically to address the needs of network and infrastructure engineers.

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

SolarWinds IPAM - Find out about getting started with IP Address Manager, including the latest release notes and documentation as well as training and helpful articles on how to best run SolarWinds IP Address Manager (IPAM).

SolarWinds Service Desk - An IT service management (ITSM) solution that understands what it takes to successfully manage your employee services. Try Solarwinds Service Desk for free!

ManageEngine OpUtils - ManageEngine OpUtils is an IP address and Switch port management software that includes a comprehensive set of 30+ tools that helps network engineers monitor, diagnose and troubleshoot their IT resources.

Loading...