Software Alternatives & Reviews

Sparkcentral VS BrandFort

Compare Sparkcentral VS BrandFort and see what are their differences

Sparkcentral logo Sparkcentral

Good old fashioned customer service, delivered in a high tech way

BrandFort logo BrandFort

Protect your Social Media Brand using Artificial Intelligence
  • Sparkcentral Landing page
    Landing page //
    2023-07-15
  • BrandFort Landing page
    Landing page //
    2022-04-22

BrandFort (Brandfort.co) trained their Artificial Intelligence for understanding comments like a human does. BrandFort does not simply focus on certain keywords. No, BrandFort focuses on the meaning of a sentence and assess the sentiment of it. Based on this approach, BrandFort is able to detect sentences with a negative sentiment and complains in a efficient and effective manner.

The same technology is used by BrandFort for detecting spam, profanity and hate. But, the big selling point of the software is to detect complains and negative sentiment in a very precise way. This is important if you are selling a product (or yourself) on your Social Media presence.

Think about a comment like this one: "Oh my god, your product is so overpriced!"

Normal content moderation, which is focused on detecting spam and profanity, will not hide such a comment. However, let's be honest, as a proud business owner, you do not want such a comment on your Facebook or Instagram page.

BrandFort will detect such comments and hide it from your page. The smart thing, BrandFort will hide such a negative comment, but the commentator will not notice it.

The commentator will see their comment on your Instagram page. But no one else will. Take your time responding to it and win the hater over. You can react to the negative comment in peace, but at the same time, you know it's not negatively impacting your brand reputation.

BrandFort protects your brand 24/7, 365 days a year!

Sparkcentral

Pricing URL
-
$ Details
-
Platforms
-

BrandFort

$ Details
paid Free Trial $59.0 / Monthly
Platforms
Browser Web Safari Google Chrome Chrome OS Internet Explorer Firefox

Sparkcentral videos

Sparkcentral Employee Reviews - Q3 2018

More videos:

  • Review - Sparkcentral Culture - October 2017

BrandFort videos

BrandFort.co - Protect your brand

More videos:

  • Review - Interstate Bus Lines - Brandfort

Category Popularity

0-100% (relative to Sparkcentral and BrandFort)
Customer Support
100 100%
0% 0
Social Media Tools
0 0%
100% 100
Help Desk
100 100%
0% 0
Profanity Filter
0 0%
100% 100

User comments

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What are some alternatives?

When comparing Sparkcentral and BrandFort, you can also consider the following products

Conversocial - Conversocial is The Digital Care Platform for Social Messaging, creating a clear digital path for brand and consumer engagement.

Smart Moderation - Stop Inappropriate Comments using Artificial Intelligence

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

WebPurify - Profanity Filter, Image Moderation and Video Moderation Services Made Easy.

Brand Embassy - Brand Embassy is social customer service software.

Brandbastion - We help brands and advertisers monitor and manage their online conversations