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SolarWinds Service Desk VS NinjaOne

Compare SolarWinds Service Desk VS NinjaOne and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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SolarWinds Service Desk logo SolarWinds Service Desk

An IT service management (ITSM) solution that understands what it takes to successfully manage your employee services. Try Solarwinds Service Desk for free!

NinjaOne logo NinjaOne

NinjaOne (Formerly NinjaRMM) provides remote monitoring and management software that combines powerful functionality with a fast, modern UI. Easily remediate IT issues, automate common tasks, and support end-users with powerful IT management tools.
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  • SolarWinds Service Desk Landing page
    Landing page //
    2023-05-16
  • NinjaOne
    Image date //
    2024-02-01

NinjaOne is a leading unified IT management software company that simplifies how IT teams work. MSPs and IT departments can automate, manage, and remediate all their device management tasks within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. NinjaOne is consistently ranked #1 for its world-class customer support and has been recognized as the best-rated software in its category on G2 and Gartner Digital Markets for the past 6 years.

NinjaOne delivers a happier, simpler IT experience with best-in-class device management, patch management, remote access, and more. With NinjaOne’s fast modern, intuitive platform, IT teams can automate processes and control their IT environments from an easy-to-use interface that allows them to instantly monitor, manage, secure, and support all users. For more information, or to start a free trial, visit www.ninjaone.com.

SolarWinds Service Desk features and specs

No features have been listed yet.

NinjaOne features and specs

  • Self Service Portal: yes
  • Audit, Analysis and Compliance: yes
  • User Activity Monitoring: yes
  • Software Inventory: yes
  • Internet Usage Monitoring: yes
  • IP Address Monitoring: yes
  • Bandwidth Monitoring: yes
  • Network Diagnosis: yes
  • Vulnerability Scanners: yes
  • Data Loss Prevention: yes
  • Multi-Patch Deployments: yes
  • Unified Threat Management (UTM): yes
  • Ransomware Protection: yes
  • Intrusion Detection and Prevention (IDS/IPS): yes
  • Endpoint Detection and Response: yes
  • Breach Detection: yes
  • Advanced Threat Protection: yes

SolarWinds Service Desk videos

+ Add

Why Choose Samanage IT Service Management Software?

More videos:

  • Review - SolarWinds Service Desk Overview
  • Review - What's the Best Part of the Samanage Service Desk Software Experience?
  • Review - Putting ITIL 4 Into Practice With SolarWinds Service Desk – SolarWinds Lab Episode #87

NinjaOne videos

+ Add

NinjaRMM Live Setup

More videos:

  • Review - NinjaRMM Tech Talk
  • Demo - NinjaOne Backup
  • Review - TechnologyAdvice: NinjaOne Review - Top Features, Pros & Cons, and Alternatives
  • Demo - NinjaOne | Spend more time on the important things
  • Review - NinjaOne RMM Review

Category Popularity

0-100% (relative to SolarWinds Service Desk and NinjaOne)

SolarWinds Service Desk

NinjaOne

Help Desk
58 58%
Help Desk
42% 42
Monitoring Tools
13 13%
Monitoring Tools
87% 87
Service Desk
100 100%
Service Desk
0% 0
IT Management
0 0%
IT Management
100% 100

Questions and Answers

As answered by people managing SolarWinds Service Desk and NinjaOne.

How would you describe your primary audience?

NinjaOne's answer:

NinjaOne customers include MSPs and internal IT organizations of all sizes.

What makes your product unique?

NinjaOne's answer:

NinjaOne is a cloud-native unified IT management platform tailored for IT organizations and MSPs. It offers comprehensive monitoring, management, patching and security for a diverse range of endpoints — including Windows, macOS, Linux, VMs, and SNMP — all consolidated within a singular intuitive dashboard.

Its robust automation features empower technicians to offload routine, time-intensive tasks, redirecting their attention to strategic endeavors. Designed for proactive daily management, NinjaOne boasts a user-friendly interface, ensuring a smooth set-up and operation. With complimentary unlimited onboarding, training, and support, we're committed to maximizing the ROI for our customers' NinjaOne investments.

Why should a person choose your product over its competitors?

NinjaOne's answer:

NinjaOne equips MSP and IT teams with a unified hub for overseeing, patching, and supporting all their endpoints. Leveraging our integrated solution and policy-driven management, we introduce a remarkable degree of automation into standard IT workflows, enabling technicians to channel their expertise into intricate tasks and innovative problem-solving.

Tailored for the modern, distributed workforce, NinjaOne's cloud-native platform allows technicians to manage any internet-connected endpoint from any location, eliminating the need for any infrastructure. This not only trims management costs but also simplifies the process. The platform's agile and user-friendly interface further amplifies efficiency, making IT operations seamless for teams.

What's the story behind your product?

NinjaOne's answer:

NinjaOne is dedicated to building top-tier, scalable, and user-friendly IT management solutions that empower MSPs and IT experts to ensure business continuity and enhance profitability. With a user experience intricately designed from inception, we aim to minimize onboarding costs and optimize automation, offering a cutting-edge, proactive IT management journey. Presently, over 13,000 MSPs and IT entities worldwide trust NinjaOne to oversee, update, and secure more than 5 million endpoints.

Which are the primary technologies used for building your product?

NinjaOne's answer:

NinjaOne is a cloud-native unified IT management platform. Key technologies include monitoring & alerting, patch management, software deployment, scripting & automation, remote control, backup, ticketing, documentation, next generation antivirus (NGAV) and endpoint detection and response (EDR). Additionally, NinjaOne seamlessly integrates with numerous popular solutions, further enhancing our customers' workflow efficiency.

User comments

Share your experience with using SolarWinds Service Desk and NinjaOne. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare SolarWinds Service Desk and NinjaOne

SolarWinds Service Desk Reviews

Top 7 Alternatives To Snipe-IT (ITAM Tool)
SolarWinds ITAM solutions provide automated asset discovery, inventory tracking, software license management, and usage monitoring features. This allows IT Admin to gain greater visibility into their IT assets, optimize asset utilization, and improve compliance with licensing agreements and other regulations.
Source: www.zluri.com
11 NetBox Alternatives
SolarWinds Service Desk is an online service that provides IT solutions to remove barriers to support employee services. By using this application, you can easily improve your service desk and receive solutions on asset management, you can do all this by integrating with several cloud applications. First-time users of this service are surprised to see its simple and...
Source: www.justalternativeto.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Samanage is actually an IT service desk and asset management software with powerful helpdesk tools. This fact immediately separates it from Samanage alternatives. Larger companies are using this software as an integrated service desk management for customers and employees alike.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Samanage is the only help desk software option on this list that’s ITIL-ready and has IT asset management capabilities. It’s also 19th on our list of the most popular help desk software products. With a self-service portal, mobile access, and advanced reporting, there’s not much you’d need that Samanage can’t offer.
Source: blog.capterra.com

NinjaOne Reviews

12 Best Asset Management Software For IT Teams In 2023
Why I picked NinjaOne: I like how the tool offers a complete toolkit for small IT teams and IT managers to manage, monitor, secure, and improve servers, network devices, laptops, and workstations. I think the best part of the platform is just how easy it is to use even if you have a wide variety of clients or IT to manage.
Source: thectoclub.com
10 Best RMM Software | Remote Monitoring & Management Tools 2021
NinjaRMM Pricing: NinjaRMM offers a free trial of their product. Ninja is priced on a per-device basis based on the features needed.
Source: www.softwaretestinghelp.com
12 Best RMM Software and Tools for 2021
NinjaRMM is an excellent RMM solution with real-time monitoring for Windows and Mac computers. NinjaRMM offers users the ability to automate patches to remote networks. The software supports over 120 applications including Java and Dropbox. Patching these popular services allows you to minimize the vulnerabilities your users face.
Source: www.comparitech.com
8 Best RMM Software and Tools
NinjaRMM’s monitoring agent can be installed on Windows and Mac computers and provides endpoint data including, processing, memory, utilization, network, logs, etc. Additionally, NinjaRMM’s automation capabilities allow managers to check the entire infrastructure, install patches, etc.
Source: www.pcwdld.com
Best helpdesk software of 2020: for ticketing and support
NinjaRMM is a cloud-based help desk solution that allows you to monitor everything in real-time. The GUI is simple and easy to use, which can make the learning curve in setting up, using, and customizing short and sweet. The developers are also proactively adding additional features, not least to increase the number of available integrations and improving the available toolkit.
Source: www.techradar.com

What are some alternatives?

When comparing SolarWinds Service Desk and NinjaOne, you can also consider the following products

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

Atera - Atera’s all-in-one platform enables IT professionals to gain access, visibility, and control over all their networks and devices from anywhere, so they can work smarter and light years faster.

Jira Service Desk - IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.

ConnectWise Automate - Solve IT Problems with ConnectWise Automate, Remote Monitoring and Remote Management Software. Visit to boost the effectiveness of your IT teams.‎Try ConnectWise Automate .

ServiceNow - ServiceNow automates and manages global enterprise service relationships. Create a single system of record for enterprise services, automate manual tasks, consolidate legacy ITIL systems.

Microsoft Operations Management Suite - Microsoft Operations Management Suite enables user to gain visibility and control across the hybrid cloud with simplified operations management and security

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