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SolarWinds Service Desk VS ManagedMethods Cloud Access Monitor

Compare SolarWinds Service Desk VS ManagedMethods Cloud Access Monitor and see what are their differences

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Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

SolarWinds Service Desk logo SolarWinds Service Desk

An IT service management (ITSM) solution that understands what it takes to successfully manage your employee services. Try Solarwinds Service Desk for free!

ManagedMethods Cloud Access Monitor logo ManagedMethods Cloud Access Monitor

ManagedMethod's Cloud Access Monitor lets businesses secure data in apps like Google G Suite, Office 365 and OneDrive, as well as in email.
  • SolarWinds Service Desk Landing page
    Landing page //
    2023-05-16
  • ManagedMethods Cloud Access Monitor Landing page
    Landing page //
    2023-09-20

SolarWinds Service Desk features and specs

  • User-Friendly Interface
    The SolarWinds Service Desk offers a clean and intuitive interface that makes it easy for both technicians and end-users to navigate and utilize. The dashboard provides clear visualizations of ticket statuses, department performance, and service requests.
  • Comprehensive Ticketing System
    The platform's ticketing system is robust and allows for easy classification, prioritization, and automation of service requests. It supports various ticket types and integrates seamlessly with email to streamline issue tracking.
  • Customization Options
    SolarWinds Service Desk allows extensive customization to adapt the platform to the specific needs of different organizations. Users can define their workflows, custom fields, and business rules to suit their unique processes.
  • Automated Workflows
    The service desk includes automation features that enhance efficiency by automatically routing tickets, sending notifications, and performing routine tasks without manual intervention.
  • Integration Capabilities
    SolarWinds Service Desk integrates with a variety of other systems, such as Active Directory, Slack, and Google Workspace, among others, enhancing its interoperability within an IT ecosystem.

Possible disadvantages of SolarWinds Service Desk

  • Cost
    For small to mid-sized businesses, the cost of SolarWinds Service Desk can be relatively high compared to some other service desk solutions available in the market.
  • Complex Setup
    The initial setup and configuration can be complex and time-consuming, often requiring dedicated IT resources to fully implement and customize the system according to organizational needs.
  • Learning Curve
    Despite its user-friendly interface, the service desk has a steep learning curve for some of its more advanced features and customizations, which can necessitate additional training for staff.
  • Occasional Performance Issues
    Some users have reported occasional performance issues, such as slow loading times and lag, particularly during peak usage periods or when managing a large volume of tickets.
  • Limited Mobile Functionality
    While there is a mobile version of SolarWinds Service Desk, it lacks some of the advanced functionalities available in the desktop version, which can hinder productivity for users who primarily rely on mobile devices.

ManagedMethods Cloud Access Monitor features and specs

No features have been listed yet.

Analysis of SolarWinds Service Desk

Overall verdict

  • Overall, SolarWinds Service Desk is a solid choice for organizations looking for a reliable ITSM tool. It is well-suited for businesses of various sizes and offers a good balance of functionality, usability, and support. However, it's important to assess specific organizational needs and explore user reviews and demos before making a final decision.

Why this product is good

  • SolarWinds Service Desk is widely regarded as a comprehensive IT service management solution. It offers features like incident management, problem management, change management, and asset management, making it suitable for organizations that need a robust tool for managing IT services. Its ease of use, customization capabilities, and integration options further enhance its appeal. Additionally, the platform provides analytics and reporting features that help in tracking KPIs and improving service delivery.

Recommended for

    SolarWinds Service Desk is recommended for mid-sized to large organizations that require a comprehensive ITSM solution. It is ideal for businesses looking to enhance their IT operations with a focus on improving service delivery, collaboration, and asset management. It's also good for teams that need a tool that integrates well with other systems and provides insights through robust reporting.

SolarWinds Service Desk videos

+ Add

SolarWinds Service Desk Overview

More videos:

  • Review - Why Choose Samanage IT Service Management Software?
  • Review - Putting ITIL 4 Into Practice With SolarWinds Service Desk – SolarWinds Lab Episode #87
  • Review - What's the Best Part of the Samanage Service Desk Software Experience?

ManagedMethods Cloud Access Monitor videos

No ManagedMethods Cloud Access Monitor videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to SolarWinds Service Desk and ManagedMethods Cloud Access Monitor)

SolarWinds Service Desk

ManagedMethods Cloud Access Monitor

Help Desk
100 100%
Help Desk
0% 0
Monitoring Tools
80 80%
Monitoring Tools
20% 20
Service Desk
100 100%
Service Desk
0% 0
Web Accessibility
0 0%
Web Accessibility
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare SolarWinds Service Desk and ManagedMethods Cloud Access Monitor

SolarWinds Service Desk Reviews

Top 7 Alternatives To Snipe-IT (ITAM Tool)
SolarWinds ITAM solutions provide automated asset discovery, inventory tracking, software license management, and usage monitoring features. This allows IT Admin to gain greater visibility into their IT assets, optimize asset utilization, and improve compliance with licensing agreements and other regulations.
Source: www.zluri.com
11 NetBox Alternatives
SolarWinds Service Desk is an online service that provides IT solutions to remove barriers to support employee services. By using this application, you can easily improve your service desk and receive solutions on asset management, you can do all this by integrating with several cloud applications. First-time users of this service are surprised to see its simple and...
Source: www.justalternativeto.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Samanage is actually an IT service desk and asset management software with powerful helpdesk tools. This fact immediately separates it from Samanage alternatives. Larger companies are using this software as an integrated service desk management for customers and employees alike.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Samanage is the only help desk software option on this list that’s ITIL-ready and has IT asset management capabilities. It’s also 19th on our list of the most popular help desk software products. With a self-service portal, mobile access, and advanced reporting, there’s not much you’d need that Samanage can’t offer.
Source: blog.capterra.com

ManagedMethods Cloud Access Monitor Reviews

We have no reviews of ManagedMethods Cloud Access Monitor yet.
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Social recommendations and mentions

Based on our record, ManagedMethods Cloud Access Monitor seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

SolarWinds Service Desk mentions (0)

We have not tracked any mentions of SolarWinds Service Desk yet. Tracking of SolarWinds Service Desk recommendations started around Mar 2021.

ManagedMethods Cloud Access Monitor mentions (2)

  • Google Drive and file scanning
    Managed Methods could be a possibility here. It’s built with K-12 in mind but can be used for any area. https://managedmethods.com/. Source: over 3 years ago
  • My school will soon require me to install their CA certificate to be able to use the network. Is there something that I can do to use it without installing it?
    There are many schools that use SSL traffic inspection to identify when kids are being abused at home, being bullied, and stop violence from happening at school. There is really cool software out there like Managed Methods that have literally saved kids' lives, and inspecting SSL traffic was part of it. IMO this alone is why I will advocate for SSL Inspection. It breaks my heart to see the type of abuse kids face... Source: over 3 years ago

What are some alternatives?

When comparing SolarWinds Service Desk and ManagedMethods Cloud Access Monitor, you can also consider the following products

Jira Service Desk - IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.

Data Access Assistant - Request your data from online services in just a few clicks.

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

Cloudlock - CloudLock is a cloud security solution providing enterprise class security solutions for data in the cloud.

ServiceNow - ServiceNow automates and manages global enterprise service relationships. Create a single system of record for enterprise services, automate manual tasks, consolidate legacy ITIL systems.

Netskope - Netskope is a cloud based security solution.

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