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SolarWinds Service Desk VS Gitea

Compare SolarWinds Service Desk VS Gitea and see what are their differences

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SolarWinds Service Desk logo SolarWinds Service Desk

An IT service management (ITSM) solution that understands what it takes to successfully manage your employee services. Try Solarwinds Service Desk for free!

Gitea logo Gitea

A painless self-hosted Git service
  • SolarWinds Service Desk Landing page
    Landing page //
    2023-05-16
  • Gitea Landing page
    Landing page //
    2023-07-20

SolarWinds Service Desk features and specs

  • User-Friendly Interface
    The SolarWinds Service Desk offers a clean and intuitive interface that makes it easy for both technicians and end-users to navigate and utilize. The dashboard provides clear visualizations of ticket statuses, department performance, and service requests.
  • Comprehensive Ticketing System
    The platform's ticketing system is robust and allows for easy classification, prioritization, and automation of service requests. It supports various ticket types and integrates seamlessly with email to streamline issue tracking.
  • Customization Options
    SolarWinds Service Desk allows extensive customization to adapt the platform to the specific needs of different organizations. Users can define their workflows, custom fields, and business rules to suit their unique processes.
  • Automated Workflows
    The service desk includes automation features that enhance efficiency by automatically routing tickets, sending notifications, and performing routine tasks without manual intervention.
  • Integration Capabilities
    SolarWinds Service Desk integrates with a variety of other systems, such as Active Directory, Slack, and Google Workspace, among others, enhancing its interoperability within an IT ecosystem.

Possible disadvantages of SolarWinds Service Desk

  • Cost
    For small to mid-sized businesses, the cost of SolarWinds Service Desk can be relatively high compared to some other service desk solutions available in the market.
  • Complex Setup
    The initial setup and configuration can be complex and time-consuming, often requiring dedicated IT resources to fully implement and customize the system according to organizational needs.
  • Learning Curve
    Despite its user-friendly interface, the service desk has a steep learning curve for some of its more advanced features and customizations, which can necessitate additional training for staff.
  • Occasional Performance Issues
    Some users have reported occasional performance issues, such as slow loading times and lag, particularly during peak usage periods or when managing a large volume of tickets.
  • Limited Mobile Functionality
    While there is a mobile version of SolarWinds Service Desk, it lacks some of the advanced functionalities available in the desktop version, which can hinder productivity for users who primarily rely on mobile devices.

Gitea features and specs

  • Open Source
    Gitea is open source, allowing users to freely inspect, modify, and contribute to its codebase. This fosters transparency and community-driven development.
  • Lightweight
    Gitea is designed to be lightweight, making it easy to run even on resource-limited systems. This makes it ideal for self-hosted environments.
  • Easy Installation
    Gitea offers a straightforward installation process, making it simple for users to get up and running quickly without complex setup procedures.
  • Rich Feature Set
    Despite being lightweight, Gitea provides a robust feature set, including issue tracking, pull requests, and continuous integration support, which covers the majority of use cases.
  • Active Community
    Gitea has an active and growing community, which contributes to its development and provides support through forums, documentation, and tutorials.
  • Customizable
    Gitea allows for extensive customization through configuration options and extensions, enabling users to tailor the platform to their specific needs.
  • Self-Hosting
    Users have full control over their repositories and data when self-hosting Gitea, which enhances privacy and security compared to third-party hosting services.

Possible disadvantages of Gitea

  • Limited Enterprise Features
    Gitea may lack some advanced enterprise features found in other platforms like GitHub Enterprise or GitLab, such as advanced permissions management and extensive integrations.
  • Smaller Ecosystem
    Compared to larger platforms like GitHub, Gitea has a smaller ecosystem of plugins and integrations, which may limit certain functionalities.
  • Community Support
    While Gitea has an active community, it lacks the formal, professional support options available from larger commercial services, which might be a drawback for businesses seeking guaranteed support.
  • Learning Curve
    New users may experience a learning curve when transitioning to Gitea, especially if they are accustomed to other platforms with different workflows and interfaces.
  • Scalability Concerns
    For very large projects or organizations, Gitea may face scalability issues, as it is designed to be lightweight and may not handle extremely large loads as well as some competitors.
  • Update Management
    Users are responsible for managing Gitea updates and server maintenance when self-hosting, which requires additional administrative effort compared to cloud-hosted solutions.

Analysis of SolarWinds Service Desk

Overall verdict

  • Overall, SolarWinds Service Desk is a solid choice for organizations looking for a reliable ITSM tool. It is well-suited for businesses of various sizes and offers a good balance of functionality, usability, and support. However, it's important to assess specific organizational needs and explore user reviews and demos before making a final decision.

Why this product is good

  • SolarWinds Service Desk is widely regarded as a comprehensive IT service management solution. It offers features like incident management, problem management, change management, and asset management, making it suitable for organizations that need a robust tool for managing IT services. Its ease of use, customization capabilities, and integration options further enhance its appeal. Additionally, the platform provides analytics and reporting features that help in tracking KPIs and improving service delivery.

Recommended for

    SolarWinds Service Desk is recommended for mid-sized to large organizations that require a comprehensive ITSM solution. It is ideal for businesses looking to enhance their IT operations with a focus on improving service delivery, collaboration, and asset management. It's also good for teams that need a tool that integrates well with other systems and provides insights through robust reporting.

Analysis of Gitea

Overall verdict

  • Gitea is generally considered a good option for users seeking a lightweight and self-hosted alternative to more resource-intensive platforms like GitLab or GitHub Enterprise. Its ease of use, open-source nature, and flexibility make it an attractive choice for personal projects or small to medium-sized teams.

Why this product is good

  • Gitea is a lightweight, self-hosted git service that's open-source and easy to set up. It's designed to be accessible and simple while offering essential features for project hosting and collaboration. Gitea supports a wide range of platforms and architectures due to its Go-based implementation, and it has a strong community support. It is particularly valued for its low resource usage and its ability to run on minimal hardware.

Recommended for

    Gitea is recommended for developers and teams who prefer self-hosted solutions and need an efficient, uncomplicated git service. It's suitable for small to medium-sized projects where simplicity, low resource requirements, and ease of deployment are key considerations. It's also a good fit for users who want full control over their source code hosting environment.

SolarWinds Service Desk videos

+ Add

SolarWinds Service Desk Overview

More videos:

  • Review - Why Choose Samanage IT Service Management Software?
  • Review - What's the Best Part of the Samanage Service Desk Software Experience?
  • Review - Putting ITIL 4 Into Practice With SolarWinds Service Desk – SolarWinds Lab Episode #87

Gitea videos

+ Add

GITEA REVIEW ⭐ TUTORIAL 👨 RUN YOUR OWN GIT SERVER 💻 $50 FREEBIE 💰

More videos:

  • Review - Migrate to a Microsoft Github Alternative: Gitea
  • Review - Gitea - Git with a cup of tea - Installation and Configuration

Category Popularity

0-100% (relative to SolarWinds Service Desk and Gitea)

SolarWinds Service Desk

Gitea

Help Desk
100 100%
Help Desk
0% 0
Code Collaboration
0 0%
Code Collaboration
100% 100
Service Desk
100 100%
Service Desk
0% 0
Git
0 0%
Git
100% 100

User comments

Share your experience with using SolarWinds Service Desk and Gitea. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare SolarWinds Service Desk and Gitea

SolarWinds Service Desk Reviews

Top 7 Alternatives To Snipe-IT (ITAM Tool)
SolarWinds ITAM solutions provide automated asset discovery, inventory tracking, software license management, and usage monitoring features. This allows IT Admin to gain greater visibility into their IT assets, optimize asset utilization, and improve compliance with licensing agreements and other regulations.
Source: www.zluri.com
11 NetBox Alternatives
SolarWinds Service Desk is an online service that provides IT solutions to remove barriers to support employee services. By using this application, you can easily improve your service desk and receive solutions on asset management, you can do all this by integrating with several cloud applications. First-time users of this service are surprised to see its simple and...
Source: www.justalternativeto.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Samanage is actually an IT service desk and asset management software with powerful helpdesk tools. This fact immediately separates it from Samanage alternatives. Larger companies are using this software as an integrated service desk management for customers and employees alike.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Samanage is the only help desk software option on this list that’s ITIL-ready and has IT asset management capabilities. It’s also 19th on our list of the most popular help desk software products. With a self-service portal, mobile access, and advanced reporting, there’s not much you’d need that Samanage can’t offer.
Source: blog.capterra.com

Gitea Reviews

The Top 10 GitHub Alternatives
Gitea is a painless self-hosted all-in-one software development service that includes Git hosting, code review, team collaboration, package registry, and CI/CD. It is similar to GitHub, Bitbucket, and GitLab. Gitea was forked from Gogs originally and almost all the code has been changed.
Source: www.wearedevelopers.com
Top 7 GitHub Alternatives You Should Know (2024)
Gitea is a lightweight, fast, and reliable DevOps platform providing development teams with essential version control and collaboration features. k
Source: snappify.com
Let's Make Sure Github Doesn't Become the only Option
The Pull Request workflow is so dominant now that it’s considered the default path for code to permanently enter into a repository. You can see a similar features in GitHub’s smaller competition Codeberg, GitLab, BitBucket, and Gitea. These competitors don’t offer other, major code collaboration tools, and their Pull Request-like features aren’t just there to help users come...
Source: blog.edwardloveall.com
Gitea - Alternative to GitLab and GitHub
There are still plenty of things you might want centralized on a server somewhere, but it seems like a lot of the value add of GitHub, GitLab, and now Gitea is in making git repos easier to manage and interact with.
Source: news.ycombinator.com

Social recommendations and mentions

Based on our record, Gitea seems to be more popular. It has been mentiond 60 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

SolarWinds Service Desk mentions (0)

We have not tracked any mentions of SolarWinds Service Desk yet. Tracking of SolarWinds Service Desk recommendations started around Mar 2021.

Gitea mentions (60)

  • Beware Offers of “Help” with Your Projects
    This reminds me of Gogs [0], where the original author refused a lot of good ideas and improvements, eventually leading to a fork [1] that's now a lot more popular and active than the original. [0] https://gogs.io/ [1] https://gitea.io/en-us/. - Source: Hacker News / about 2 years ago
  • Incident with Issues and Pull Requests
    Yes, we do this using https://gitea.io/en-us/ on a private server. Firewall, backups and a replica running for most projects. Github is only used when it's required by a stakeholder. - Source: Hacker News / about 2 years ago
  • Let's Make Sure GitHub Doesn't Become the Only Option
    There's a number of places out there, some of which also support alternatives to Git itself. By no means a complete list and in no particular order: GitLab - https://about.gitlab.com/ Sourcehut - https://sourcehut.org/ Codeberg - https://codeberg.org/ Launchpad - https://launchpad.net/ Debian Salsa - https://salsa.debian.org/public Pagure - https://pagure.io/pagure For self hsoted options, there's these below... - Source: Hacker News / about 2 years ago
  • If you're on DSM 6 and still waiting for an update on the GitLab package, don't bother
    And if you need GitLab (for runner, etc...) then it's not too bad to run in Docker. But if anyone is looking for a somewhat simpler git solution, gitea is pretty great. Source: about 2 years ago
  • OpenBSD Upgrade 7.2 to 7.3
    Check: Configuration and syntax changes and Special packages. The latter includes changes on PostgreSQL, Python and Gitea. - Source: dev.to / about 2 years ago
View more

What are some alternatives?

When comparing SolarWinds Service Desk and Gitea, you can also consider the following products

Jira Service Desk - IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.

GitLab - Create, review and deploy code together with GitLab open source git repo management software | GitLab

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

GitHub - Originally founded as a project to simplify sharing code, GitHub has grown into an application used by over a million people to store over two million code repositories, making GitHub the largest code host in the world.

ServiceNow - ServiceNow automates and manages global enterprise service relationships. Create a single system of record for enterprise services, automate manual tasks, consolidate legacy ITIL systems.

BitBucket - Bitbucket is a free code hosting site for Mercurial and Git. Manage your development with a hosted wiki, issue tracker and source code.

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