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SolarWinds MSP Manager VS Unitrends MSP

Compare SolarWinds MSP Manager VS Unitrends MSP and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management, Service Technician and Field Service Management (FSM)... featured
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SolarWinds MSP Manager logo SolarWinds MSP Manager

SolarWinds MSP Manager is the easy to use web-based help desk and billing software for IT service businesses.

Unitrends MSP logo Unitrends MSP

Unitrends MSP is one of the leading backup solutions providing a software solution that allows a business to make a continuous improvement in their operations while undergoing any disaster of data loss and theft.
  • SolarWinds MSP Manager Landing page
    Landing page //
    2023-09-28
  • Unitrends MSP Landing page
    Landing page //
    2022-04-08

SolarWinds MSP Manager features and specs

  • Ease of Use
    SolarWinds MSP Manager features an intuitive interface, making it straightforward for users to navigate and manage their tasks efficiently without a steep learning curve.
  • Ticket Management
    The platform offers robust ticket management capabilities, allowing MSPs to track, prioritize, and resolve customer issues effectively.
  • Integration Capabilities
    It integrates seamlessly with other tools and platforms, improving overall workflow and data synchronization across various services.
  • Mobile App
    The mobile application allows technicians to access the system and complete tasks on-the-go, enhancing flexibility and productivity.
  • Reporting Features
    Comprehensive reporting features enable detailed insights into business performance, helping MSPs make data-driven decisions.
  • Customer Management
    Efficient customer management tools help in maintaining and tracking client information, ensuring quality customer service.

Possible disadvantages of SolarWinds MSP Manager

  • Limited Customization
    Some users might find the customization options lacking, with limited scope to tailor the platform to specific business needs.
  • Price
    The cost of subscribing to SolarWinds MSP Manager can be prohibitive for smaller MSPs or those with tighter budgets.
  • Performance Issues
    There have been occasional reports of performance issues, such as slow loading times, which can affect productivity.
  • Learning Curve for Advanced Features
    While the basic interface is user-friendly, mastering more advanced features may require a learning period and potentially additional training.
  • Support Quality
    Some users have reported that customer support can be slow to respond and not always helpful in resolving complex issues.

Unitrends MSP features and specs

  • Comprehensive Backup Solutions
    Unitrends MSP provides a wide range of backup and disaster recovery solutions including virtual, physical, and cloud environments, ensuring data protection in various scenarios.
  • Ease of Use
    The platform offers an intuitive interface and user-friendly features that help MSPs manage backup and recovery processes efficiently.
  • Automation and Simplification
    Unitrends MSP includes automation capabilities for routine tasks, reducing manual intervention and streamlining operations for MSPs.
  • 24/7 Support
    The service comes with around-the-clock customer support, providing MSPs with assistance whenever needed.
  • Scalability
    The solution is scalable to meet the growing needs of businesses, allowing MSPs to extend their services as clients’ requirements evolve.

Possible disadvantages of Unitrends MSP

  • Cost
    The comprehensive features and robust support come with a higher price point, which might be a barrier for smaller MSPs or those with limited budgets.
  • Learning Curve
    Despite its user-friendly interface, the extensive range of features might require some time for new users to fully understand and utilize the platform.
  • Resource Intensive
    The platform can be resource-intensive, requiring a significant amount of system resources, which might affect performance on lower-spec equipment.
  • Integration Challenges
    Some users may experience challenges when integrating Unitrends MSP with existing systems or third-party applications, potentially complicating their workflow.
  • Occasional Technical Issues
    As with any software, users might encounter occasional bugs or technical issues that could disrupt service until resolved by support.

Analysis of SolarWinds MSP Manager

Overall verdict

  • Overall, SolarWinds MSP Manager is considered a good choice for managed service providers looking for a comprehensive service management solution. It offers valuable features that help MSPs improve service delivery and customer satisfaction while optimizing their internal processes.

Why this product is good

  • SolarWinds MSP Manager, now part of N-able, is a cloud-based service management software focused on helping managed service providers (MSPs) deliver efficient and effective services to their clients. It is designed to streamline operations with features like trouble ticketing, customer management, billing, and reporting. The platform is appreciated for its user-friendly interface, integration capabilities, and mobile access, which enable technicians to work efficiently, both onsite and remotely.

Recommended for

  • Small to medium-sized managed service providers in need of a cloud-based management solution
  • MSPs looking to improve their service efficiency with integrated billing and ticketing systems
  • Service providers seeking a customizable and scalable platform with mobile access for field technicians

Analysis of Unitrends MSP

Overall verdict

  • Unitrends MSP is generally regarded as a good solution for managed service providers who need robust, scalable, and reliable backup and disaster recovery services. Its strong feature set, combined with positive customer feedback, makes it a trusted provider in the market.

Why this product is good

  • Unitrends MSP is considered a good option for businesses because it offers comprehensive backup and disaster recovery solutions. It is known for its reliable and scalable services that are tailored to meet the needs of managed service providers. The platform provides features like automated backup, ransomware detection, cloud continuity, and easy data recovery, making it a strong choice for organizations looking to protect their data. Users also appreciate the intuitive interface and the ability to manage everything from a single pane of glass, which enhances efficiency and ease of use.

Recommended for

    Unitrends MSP is recommended for small to medium-sized businesses, IT service providers, and managed service providers who require comprehensive data protection and disaster recovery solutions. It is particularly suited for those who need scalable backup solutions with flexible deployment options and a straightforward management interface.

SolarWinds MSP Manager videos

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SolarWinds MSP Manager

Unitrends MSP videos

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Unitrends MSP Demo: Enterprise-class Business Continuity & Disaster Recovery Solution

More videos:

  • Review - Introduction Unitrends MSP

Category Popularity

0-100% (relative to SolarWinds MSP Manager and Unitrends MSP)

SolarWinds MSP Manager

Unitrends MSP

Monitoring Tools
69 69%
Monitoring Tools
31% 31
IT Management
100 100%
IT Management
0% 0
Cloud Storage
0 0%
Cloud Storage
100% 100
MSP
100 100%
MSP
0% 0

User comments

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What are some alternatives?

When comparing SolarWinds MSP Manager and Unitrends MSP, you can also consider the following products

Atera - Atera is reinventing the world of IT by harnessing AI to power our all-in-one Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automations platform—streamlining organizational IT management at scale with our proprietary Action AI™.

Altaro VM Backup - Altaro VM Backup is a leading virtual machine backup and replication platform specially designed for VMware and Microsoft Hyper-V environments.

NinjaOne - NinjaOne (Formerly NinjaRMM) provides remote monitoring and management software that combines powerful functionality with a fast, modern UI. Easily remediate IT issues, automate common tasks, and support end-users with powerful IT management tools.

ManageeEngine EventLog Analyzer MSSP - EventLog Analyzer MSSP is a web-based, real-time log management and IT compliance solution for managed security service providers.

SuperOps.ai - Modern PSA and RMM Software for MSP's and IT Teams

ThisData - ThisData is a cloud security company that provides audit and continuous monitoring for data stored in the cloud.

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