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SolarWinds MSP Manager VS LogMeIn Central

Compare SolarWinds MSP Manager VS LogMeIn Central and see what are their differences

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SolarWinds MSP Manager logo SolarWinds MSP Manager

SolarWinds MSP Manager is the easy to use web-based help desk and billing software for IT service businesses.

LogMeIn Central logo LogMeIn Central

LogMeIn Central is a comprehensive endpoint management software that easily helps IT professionals manage and monitor their organization’s endpoint infrastructure.
  • SolarWinds MSP Manager Landing page
    Landing page //
    2023-09-28
  • LogMeIn Central Landing page
    Landing page //
    2022-05-25

SolarWinds MSP Manager features and specs

  • Ease of Use
    SolarWinds MSP Manager features an intuitive interface, making it straightforward for users to navigate and manage their tasks efficiently without a steep learning curve.
  • Ticket Management
    The platform offers robust ticket management capabilities, allowing MSPs to track, prioritize, and resolve customer issues effectively.
  • Integration Capabilities
    It integrates seamlessly with other tools and platforms, improving overall workflow and data synchronization across various services.
  • Mobile App
    The mobile application allows technicians to access the system and complete tasks on-the-go, enhancing flexibility and productivity.
  • Reporting Features
    Comprehensive reporting features enable detailed insights into business performance, helping MSPs make data-driven decisions.
  • Customer Management
    Efficient customer management tools help in maintaining and tracking client information, ensuring quality customer service.

Possible disadvantages of SolarWinds MSP Manager

  • Limited Customization
    Some users might find the customization options lacking, with limited scope to tailor the platform to specific business needs.
  • Price
    The cost of subscribing to SolarWinds MSP Manager can be prohibitive for smaller MSPs or those with tighter budgets.
  • Performance Issues
    There have been occasional reports of performance issues, such as slow loading times, which can affect productivity.
  • Learning Curve for Advanced Features
    While the basic interface is user-friendly, mastering more advanced features may require a learning period and potentially additional training.
  • Support Quality
    Some users have reported that customer support can be slow to respond and not always helpful in resolving complex issues.

LogMeIn Central features and specs

  • Remote Access and Control
    LogMeIn Central allows you to remotely access and control computers from any location, making it easy to manage systems without being physically present.
  • Advanced Security Features
    It offers robust security features including two-factor authentication, encryption, and endpoint protection, ensuring that remote sessions are secure.
  • Efficient IT Management
    The software includes multiple tools for IT management such as automated scripting, patch management, and monitoring capabilities which help streamline IT operations.
  • Easy Deployment
    LogMeIn Central provides a simple deployment process, allowing IT teams to quickly set up and configure the software across multiple devices.
  • Centralized Dashboard
    It features a centralized dashboard that provides a single point of oversight for the entire IT infrastructure, making it easy to monitor and manage devices and users.

Possible disadvantages of LogMeIn Central

  • Cost
    LogMeIn Central can be expensive, especially for smaller businesses or individual users. The pricing structure may not be budget-friendly for all.
  • Learning Curve
    Although the software is comprehensive, it can be complex and may require a learning period for users to become proficient with all the features and functionalities.
  • Internet Dependency
    As it is a fully online service, LogMeIn Central requires a stable and strong internet connection. Poor connectivity can hinder the ability to use the service effectively.
  • Resource Intensive
    The software can be resource-intensive, potentially impacting the performance of less powerful machines and leading to slower operations during remote sessions.
  • Technical Support
    While LogMeIn offers technical support, some users have reported delays and challenges with the customer service experience, which can be frustrating during urgent situations.

Analysis of SolarWinds MSP Manager

Overall verdict

  • Overall, SolarWinds MSP Manager is considered a good choice for managed service providers looking for a comprehensive service management solution. It offers valuable features that help MSPs improve service delivery and customer satisfaction while optimizing their internal processes.

Why this product is good

  • SolarWinds MSP Manager, now part of N-able, is a cloud-based service management software focused on helping managed service providers (MSPs) deliver efficient and effective services to their clients. It is designed to streamline operations with features like trouble ticketing, customer management, billing, and reporting. The platform is appreciated for its user-friendly interface, integration capabilities, and mobile access, which enable technicians to work efficiently, both onsite and remotely.

Recommended for

  • Small to medium-sized managed service providers in need of a cloud-based management solution
  • MSPs looking to improve their service efficiency with integrated billing and ticketing systems
  • Service providers seeking a customizable and scalable platform with mobile access for field technicians

Analysis of LogMeIn Central

Overall verdict

  • Overall, LogMeIn Central is a strong contender in the remote management space, particularly for businesses in need of centralized IT management solutions. It may not be the cheapest option available, but its comprehensive feature set and performance justify the investment for many users.

Why this product is good

  • LogMeIn Central is generally considered a robust remote administration tool, offering features like real-time monitoring, endpoint management, automated IT tasks, and centralized control. It is known for its high reliability, strong security protocols, and ease of use, making it a popular choice among IT professionals and businesses managing multiple endpoints.

Recommended for

  • Businesses requiring remote management of numerous devices
  • IT professionals seeking robust endpoint monitoring and management
  • Organizations needing secure remote access and control
  • Companies looking for automated IT support tools to enhance productivity

SolarWinds MSP Manager videos

+ Add

SolarWinds MSP Manager

LogMeIn Central videos

+ Add

LogMeIn Central | Product Overview

More videos:

  • Demo - LogMeIn Central - One2Many - Full Demonstration
  • Review - LogMeIn Central | Background Access

Category Popularity

0-100% (relative to SolarWinds MSP Manager and LogMeIn Central)

SolarWinds MSP Manager

LogMeIn Central

Monitoring Tools
12 12%
Monitoring Tools
88% 88
IT Management
100 100%
IT Management
0% 0
Office & Productivity
0 0%
Office & Productivity
100% 100
MSP
100 100%
MSP
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare SolarWinds MSP Manager and LogMeIn Central

SolarWinds MSP Manager Reviews

We have no reviews of SolarWinds MSP Manager yet.
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LogMeIn Central Reviews

  1. Simon
    · Working at IT Professional ·
    Average Endpoint Management Software

    As an IT professional, I have been using LogMeIn Central for several months now to manage and monitor my organisation's endpoint infrastructure. Overall, I have found the software to be comprehensive in terms of its features, but average in terms of performance and advanced capabilities.

    One of the standout features of LogMeIn Central is its wide range of capabilities for endpoint management. From remote control and asset management to patch management and software deployment, this software offers a range of tools that are useful for IT professionals. I particularly appreciated the security features, such as password protection and two-factor authentication, which help to protect against unauthorised access.

    However, while LogMeIn Central is relatively easy to use and offers a user-friendly interface, I did experience some performance issues. The software can be slow at times, particularly when attempting to access remote devices, which can be frustrating. Additionally, while the software offers a good range of features, it lacks some advanced capabilities that are offered by other endpoint management solutions, such as advanced reporting and analytics.

    In terms of pricing, LogMeIn Central is somewhat expensive compared to other endpoint management software on the market. While it may be worth the investment for larger organisations with more complex endpoint infrastructure, smaller businesses may find it too costly.

    👍 Pros:    Remote control|Reliable|Stable
    👎 Cons:    Expensive|Little slow

What are some alternatives?

When comparing SolarWinds MSP Manager and LogMeIn Central, you can also consider the following products

Atera - Atera is reinventing the world of IT by harnessing AI to power our all-in-one Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automations platform—streamlining organizational IT management at scale with our proprietary Action AI™.

ESET Endpoint Security - Powerful multilayered protection for desktops, laptops and smartphones

NinjaOne - NinjaOne (Formerly NinjaRMM) provides remote monitoring and management software that combines powerful functionality with a fast, modern UI. Easily remediate IT issues, automate common tasks, and support end-users with powerful IT management tools.

Kaspersky Endpoint Security - Our HuMachine™-based, Next Generation endpoint security delivers multi-layered protection for multiple platforms – including Linux servers and endpoints – to detect suspicious behavior and block threats, including ransomware.

SuperOps.ai - Modern PSA and RMM Software for MSP's and IT Teams

Symantec Endpoint Encryption - Symantec Endpoint Encryption protects the sensitive information and ensure regulatory compliance with strong full-disk and removable media encryption with centralized management.

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