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SoGoSurvey VS Delighted

Compare SoGoSurvey VS Delighted and see what are their differences

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Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community featured
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SoGoSurvey logo SoGoSurvey

SoGoSurvey offers customer experience, employee engagement, and survey solutions for large enterprises, small businesses, nonprofits, and individuals.

Delighted logo Delighted

The fastest and easiest way to gather actionable feedback from your customers
  • SoGoSurvey Landing page
    Landing page //
    2023-07-27

SoGoSurvey is an enterprise feedback management platform that seamlessly automates data collection and analysis. From designing and distributing a questionnaire to analysis and recommendations, the SoGoSurvey platform does everything with ease and at a level of sophistication that’s rare in the industry.

SoGoSurvey sets itself apart from competitors through its consistently high user ratings, second-to-none reporting engine, industry-leading data security, and best-in-class, 24/7 customer support.

  • Delighted Landing page
    Landing page //
    2023-10-19

Deliver customer feedback and employee experience surveys across various channels. Control when and where surveys are delivered for point-in-time feedback at key points in the customer journey and employee lifecycle.

No code required.

SoGoSurvey

Website
sogosurvey.com
Pricing URL
Official SoGoSurvey Pricing
$ Details
freemium $25.0 / Monthly (Free trials and free plans are also available!)
Platforms
Windows Linux Android iPhone Mac OSX Web Windows Phone Browser
Release Date
-
Edit details

Delighted

Website
delighted.com
Pricing URL
Official Delighted Pricing
$ Details
freemium $224.0 / Monthly (10,000 send limit, 5 projects, 10 users, 35+)
Platforms
-
Release Date
2013 February
Edit details

SoGoSurvey features and specs

No features have been listed yet.

Delighted features and specs

  • Survey Distribution via Email, Web, Link, SDK and Kiosk: Yes
  • Prebuilt Reports and Trend Reports: Yes
  • AI Suggested Filters: Yes
  • Customize Branding : Yes
  • Survey Types: NPS, CSAT, CES, 5-Star, Thumbs, Smiley, eNPS, PMF: Yes
  • Send Survey from Your Domain : Yes
  • 30+ Languages : Yes
  • Autopilot to Schedule Delivery : Yes
  • Survey Templates : Yes
  • Additional Questions : Yes
  • Testimonials : Yes

SoGoSurvey videos

+ Add

6 Benefits of a Stellar Customer Review Strategy | SoGoSurvey

More videos:

  • Review - Improving Performance Reviews, Part I | SoGoSurvey
  • Review - Online Reviews Heat Up Summer Business | SoGoSurvey

Delighted videos

+ Add

Delighted used by Bonobos

More videos:

  • Demo - NPS Setup in 15 Seconds

Category Popularity

0-100% (relative to SoGoSurvey and Delighted)

SoGoSurvey

Delighted

Surveys
74 74%
Surveys
26% 26
Customer Feedback
18 18%
Customer Feedback
82% 82
Forms And Surveys
100 100%
Forms And Surveys
0% 0
Form Builder
100 100%
Form Builder
0% 0

User comments

Share your experience with using SoGoSurvey and Delighted. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare SoGoSurvey and Delighted

SoGoSurvey Reviews

15 Best SurveyMonkey Alternatives in 2022
Association for Utah Community Health (AUCH) used SoGoSurvey to design surveys and uncover people’s needs. Despite having an in-house team of developers, they needed a survey tool to create surveys in real-time.
Source: qualaroo.com
12 Best SurveySparrow Alternatives With Pricing and Features
With SoGoSurvey now, they do not face such problems. In the words of Shelly Philips, the Data Resources Coordinator, “SoGoSurvey was way ahead of the competition in the top slot with the second contender much further down…Its reporting capabilities varied, and advanced question types and easy customization were especially important to AUCH.”
Source: qualaroo.com
7 Great Survey Software Alternatives to SurveyMonkey
SoGoSurvey’s distribution module lets you share surveys through email or social media. You can also track response engagement. The software analyzes data in real-time and creates customizable reports. SoGoSurvey’s reporting module offers 18 types of reports.
Source: blog.capterra.com

Delighted Reviews

12 Best SurveySparrow Alternatives With Pricing and Features
A men’s clothing and accessories brand, Bonobos, wanted to know how customers feel about the new shipping process. The brand used a Delighted NPS survey and found that the customers were not happy with the changes.
Source: qualaroo.com

Social recommendations and mentions

Based on our record, Delighted seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

SoGoSurvey mentions (0)

We have not tracked any mentions of SoGoSurvey yet. Tracking of SoGoSurvey recommendations started around Mar 2021.

Delighted mentions (2)

  • MSP Feedback Survey / Net Promoter - Third Party Executed
    We've used https://delighted.com and been pretty happy with it. It's sent to customers during "key intersects" (onboarding, after projects, etc.) and after events. The results stream into Teams and we also track/analyze them to improve service. Source: over 2 years ago
  • Creating a simpler NPS, CSAT, CES service like Delighted?
    After seeing a business idea newsletter mention a SaaS that help monitor you NPS score, I decided to look a little more into it. There are a LOT of solutions out there, but they're also wildly expensive since I assume they're targeting larger organizations. One service I found, https://delighted.com, provides simple forms and widgets to collect NPS, CSAT, CES and other and displays the results in a simple... Source: almost 3 years ago

What are some alternatives?

When comparing SoGoSurvey and Delighted, you can also consider the following products

Survey Monkey - Create and publish online surveys in minutes, and view results graphically and in real time. SurveyMonkey provides free online questionnaire and survey software.

Wootric - Wootric is software that allows apps and websites to take customer satisfaction surveys so that you can properly gauge the popularity and success of your app through the eyes of the people using it. Read more about Wootric.

Typeform - Create beautiful, next-generation online forms with Typeform, the form & survey builder that makes asking questions easy & human on any device. Try it FREE!

AskNicely - Collect customer experience feedback on a daily basis and empower your team to take immediate action to drive retention, upgrades, reviews and referrals.

Google Forms - Simple web forms from Google.

Survicate - Collect feedback on your website and find out more about your visitors.

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