SocketXP VS Freshworks Live Chat

SocketXP is an IoT management platform that provides secure remote access and management solutions for Internet of Things (IoT), Raspberry Pi or any embedded Linux device. It allows users to securely access and manage their IoT devices remotely over the internet, eliminating the need for direct physical access to the devices. SocketXP provides features such as tunneling, port forwarding, and secure access controls to enable users to remotely access and manage their IoT devices in a secure and convenient manner. SocketXP is primarily used by developers, IT professionals, and businesses that require remote access and management of their IoT devices for various purposes such as development, testing, monitoring, OTA updates and maintenance.

With the world moving towards contactless service, customers expect on-demand, personalised support on familiar channels that are easily accessible.

This is where businesses use Freshchat's powerful messaging platform to service their customers on various digital channels using a blend of automation and human assistance.

Freshchat offers:

-Unified inbox experience to manage conversations across digital channels -Best-in-class AI chatbots that focus on intent and engagement -Proactive messaging using hyper-targeted rich media campaigns -Intelligent load balancing and auto-routing capabilities -Seamless integrations via a rapidly growing app marketplace and custom APIs -Highly resilient architecture built on AWS and certified with industry compliances

Key-Value Propositions: 1. Smarter Conversations: Available across first and third party messaging platforms including web, mobile, in-app, WhatsApp, Apple Business Chat, Facebook Messenger and more 2. Smarter Self-service: Deploy AI-powered chatbots in the front lines to guide customers to resolve their queries - from informational to transactional 3. Smarter Operations: Reduce the cost of providing support by switching to messaging and scale customer service without linearly scaling team size