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Social Mention VS Salesforce Service Cloud

Compare Social Mention VS Salesforce Service Cloud and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Social Mention logo Social Mention

Social Mention is a social media search engine that searches user-generated content such as blogs, comments, bookmarks, events, news, videos, and microblogging services.

Salesforce Service Cloud logo Salesforce Service Cloud

Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.
  • Social Mention Landing page
    Landing page //
    2023-10-07
  • Salesforce Service Cloud Landing page
    Landing page //
    2023-05-09

Social Mention videos

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Are You Getting Social Mentions? How to Find Out When Someone is Talking About You on Social Media

Salesforce Service Cloud videos

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Salesforce Service Cloud Overview Demo

Category Popularity

0-100% (relative to Social Mention and Salesforce Service Cloud)

Social Mention

Salesforce Service Cloud

Social Media Marketing
100 100%
Social Media Marketing
0% 0
Help Desk
0 0%
Help Desk
100% 100
Social Media Tools
100 100%
Social Media Tools
0% 0
Customer Support
0 0%
Customer Support
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Social Mention and Salesforce Service Cloud

Social Mention Reviews

We have no reviews of Social Mention yet.
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Salesforce Service Cloud Reviews

The Best Help Desk Software in 2020
Salesforce Service Cloud equips every support technician with the productivity tools they need to enhance efficiency. It boasts easy integration with all of the most popular CTI (computer telephony integration), and can even use web services APIs like REST and SOAP (though it is reserved for the Enterprise and Unlimited tiers). CTI can help reduce the amount of time your...
Source: www.jitbit.com
Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
Source: www.quicksprout.com
11 Best Help Desk Software to Totally Check out in 2020!
A powerful cloud-based help desk software, Salesforce Service Cloud, is a child platform of the ubiquitous Salesforce CRM software. Engage your customers through multiple channels, streamline procedures and manage tickets with the help of the tool’s 360-degree view of the clients. Service Cloud offers supportive features like customizable branding, email integration,...
Source: surveysparrow.com

Social recommendations and mentions

Based on our record, Social Mention seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Social Mention mentions (1)

  • My [24M] girlfriend [24F] and my brother [26M] got into a fistfight over a political argument and now my family is demanding I break up with her
    Second, I don't want to seem like a nag, but I really think you should try to warn her. I'm worried a bit. You can use sites like socialmention.com to track either of them down. Good luck w that. Source: over 1 year ago

Salesforce Service Cloud mentions (0)

We have not tracked any mentions of Salesforce Service Cloud yet. Tracking of Salesforce Service Cloud recommendations started around Mar 2021.

What are some alternatives?

When comparing Social Mention and Salesforce Service Cloud, you can also consider the following products

SproutSocial - Sprout Social is a social media management tool created to help businesses find new customers & grow their social media presence. Try it for free.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

mention - Media monitoring made easy with Mention. Create alerts on your name, brand, competitors and be informed in real-time of any mention on the web and social networks

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Radian 6 - Radian6 gives you a complete platform to listen, measure and engage with your customers across the entire social web.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

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