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Smokeball VS Jira Service Desk

Compare Smokeball VS Jira Service Desk and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Smokeball logo Smokeball

Looking for law practice management software? Look no further! Smokeball case management software is exactly that & enables your small law firm to truly become paperless. ✓ Watch or book a demo today to get started!

Jira Service Desk logo Jira Service Desk

IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.
  • Smokeball Landing page
    Landing page //
    2023-04-12
  • Jira Service Desk Landing page
    Landing page //
    2023-09-13

Smokeball videos

+ Add

Smokeball Review Video - Updated 10.18.18

More videos:

  • Review - The Smokeball Differences
  • Review - Why Smokeball?

Jira Service Desk videos

+ Add

Introduction to Jira Service Desk

More videos:

  • Review - Jira Service Desk
  • Review - JIRA Service Desk at Spotify

Category Popularity

0-100% (relative to Smokeball and Jira Service Desk)

Smokeball

Jira Service Desk

Legal
100 100%
Legal
0% 0
Help Desk
0 0%
Help Desk
100% 100
Legal Practice Management
100 100%
Legal Practice Management
0% 0
Project Management
0 0%
Project Management
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Smokeball and Jira Service Desk

Smokeball Reviews

We have no reviews of Smokeball yet.
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Jira Service Desk Reviews

Top IT Management Software 2021
Jira Service Desk is an IT management system that focuses on helping growing companies move away from email as a means of asking for technical support. In fact, Jira offers a self-service portal to help your employees solve problems without involving IT whenever possible. The knowledge base brings the most relevant results to the top based on what they search for, or, if...
Source: www.itbusinessedge.com
The Best Help Desk Software in 2020
Jira Service Desk is Atlassian's contribution to the help desk software market. Since they already offer a widely-used project and issue tracking system called Jira Software, Jira Service Desk is often a natural choice for those who already use their software. Because it's designed by the same company, integration with existing Jira applications is painless. Additional...
Source: www.jitbit.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Issues can be submitted as tickets or resolved through a self-service portal. The open-source platform adapts to core helpdesk functionalities like customer portal, knowledge base, collaboration interface and performance metrics. However, if you lack an I.T. team you might want to consider the out-of-the-box JIRA Service Desk alternatives we have in the list.
Source: financesonline.com

What are some alternatives?

When comparing Smokeball and Jira Service Desk, you can also consider the following products

Clio - Clio provides a full suite of web-based practice management tools targeted specifically at the administrative needs of sole practitioners and small firms.

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

MyCase - Practice More, Manage Less.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

PracticePanther - PracticePanther offers CRM, invoicing, time tracking and communication solutions for law firms.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

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