Software Alternatives & Reviews

Smartsheet VS Freshworks Live Chat

Compare Smartsheet VS Freshworks Live Chat and see what are their differences

Smartsheet logo Smartsheet

Smartsheet is an intuitive online project management tool enabling teams to increase productivity using cloud, collaboration, & mobile technologies.
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Freshworks Live Chat logo Freshworks Live Chat

Freshchat is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels.
  • Smartsheet Landing page
    Landing page //
    2023-03-29
  • Freshworks Live Chat Landing page
    Landing page //
    2023-08-20

With the world moving towards contactless service, customers expect on-demand, personalised support on familiar channels that are easily accessible.

This is where businesses use Freshchat's powerful messaging platform to service their customers on various digital channels using a blend of automation and human assistance.

Freshchat offers:

-Unified inbox experience to manage conversations across digital channels -Best-in-class AI chatbots that focus on intent and engagement -Proactive messaging using hyper-targeted rich media campaigns -Intelligent load balancing and auto-routing capabilities -Seamless integrations via a rapidly growing app marketplace and custom APIs -Highly resilient architecture built on AWS and certified with industry compliances

Key-Value Propositions: 1. Smarter Conversations: Available across first and third party messaging platforms including web, mobile, in-app, WhatsApp, Apple Business Chat, Facebook Messenger and more 2. Smarter Self-service: Deploy AI-powered chatbots in the front lines to guide customers to resolve their queries - from informational to transactional 3. Smarter Operations: Reduce the cost of providing support by switching to messaging and scale customer service without linearly scaling team size

Smartsheet features and specs

No features have been listed yet.

Freshworks Live Chat features and specs

  • Integrations: WordPress  Shopify  Zendesk Slack Clearbit Reveal Marketplace(Public Apps)  Marketplace(Custom Apps) Freshdesk Freshsales Freshservice Freshmarketer

Smartsheet videos

Project Tools Review: Microsoft Project vs. Smartsheet

More videos:

  • Review - Smartsheet Project Management Overview
  • Review - Introduction to Smartsheet
  • Review - Smartsheet Review: Key Features, Pros, And Cons
  • Review - Smartsheet review 2021
  • Review - Introduction to Smartsheet
  • Review - Smartsheet Review - 4 Reasons Why You Shouldnt Use Smarthsheet -Walktrough, Top Features, Pros & Con
  • Review - Introduction to Smartsheet

Freshworks Live Chat videos

Freshchat - Product Overview

More videos:

  • Review - Freshchat- Team Member Experience
  • Review - Freshchat Brief introduction

Category Popularity

0-100% (relative to Smartsheet and Freshworks Live Chat)
Project Management
100 100%
0% 0
Customer Support
0 0%
100% 100
Task Management
100 100%
0% 0
Live Chat
0 0%
100% 100

User comments

Share your experience with using Smartsheet and Freshworks Live Chat. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Smartsheet and Freshworks Live Chat

Smartsheet Reviews

Excel on Steroids vs Workflow Management — Smartsheet vs Pneumatic
And while, as mentioned above, Smartsheet does have ‘workflows’, these are a very different beast from Pneumatic workflows: there is no handover of processes from team to team as such, Smartsheet workflows are, essentially, spreadsheet automation scripts that run in response to user-configured triggers to make changes to the project (or its formatting) and/or notify specific...
12 Best ClickUp Alternatives for Innovative Management in 2023
Benefits of Smartsheet compared to ClickUp: Smartsheet is designed for people who like Excel but need more functionalities. It’s easier to implement and use than ClickUp.
Source: ayanza.com
12 BEST Wrike Alternatives for Project Management in 2022
Smartsheet covers all your basic project management needs. You can easily track and manage tasks, milestones, workflows, and internal communication. Next to that, you can track your projects in many views; calendar, Gantt charts, and Kanban views are all included. If you like Microsoft Office 365, this is your product of choice!
Source: www.guru99.com
14 Best Wrike Alternatives For Project Management In 2022
Smartsheet is another spreadsheet-based project management software. It can be used as an alternative to Wrike, as it also helps teams track, assign and filter tasks in the workplace — that’s why it’s on our list of best Wrike alternatives. The app is cloud-based, and used by teams ranging in size. In addition to the spreadsheet view, Smartsheet also offers Gantt, file...
Source: hive.com
18 Valuable Wrike Alternatives To Crush Project Management In 2022
It depends on your needs and your team. Smartsheet’s automation and in-depth timeline views have more to offer teams looking to manage large project portfolios.
Source: snacknation.com

Freshworks Live Chat Reviews

10 Best ManyChat Alternatives for Bot Building in 2024
Freshchat is a customer messaging software and live chat platform designed to help businesses engage with their website visitors and customers in real time. This alternative to ManyChat offers a range of features that allow businesses to provide better customer support, generate leads, and improve customer engagement.
Source: sendpulse.com

Social recommendations and mentions

Based on our record, Smartsheet seems to be more popular. It has been mentiond 5 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Smartsheet mentions (5)

  • Feature id like to see
    It can probably be mimicked with SmartSheet project management software. A free account would be sufficient for this. Source: about 1 year ago
  • What are the everyday tools that you use in operating your small business?
    Smartsheet is a cloud-based spreadsheet tool that I use for client management, CRM tracking, and accounting. It has all of the features of Microsoft Excel, but it also allows you to share your sheets with others and work on them collaboratively. This is a great tool for small businesses because it allows you to keep track of all of your clients in one place, and you can access it from anywhere. Source: almost 2 years ago
  • Rows.com: Spreadsheets on Steroids
    3. Business processes What Rows does falls mostly into the realm of small databases and business processes. And while each has their own approach, I'd say that most other "next-gen spreadsheets" are also focusing on these (big and important) use-cases. Airtable (https://airtable.com/), Spreadsheet.com (https://spreadsheet.com/) and Smartsheet (https://smartsheet.com/) all play mainly in this area. GRID is focusing... - Source: Hacker News / over 2 years ago
  • What do front-end developers do?
    I want to make apps like monday.com and smartsheet.com. I do not want to build websites. Source: about 3 years ago
  • Entry Level job/Salary Expectation/Skill needed for programming?
    Right now my passion is building web-based applications (not websites) and mobile apps. Like I want to build something similar to monday.com or smartsheet.com. I don't wanna build something like TurboTax or Windows or macOS. Source: about 3 years ago

Freshworks Live Chat mentions (0)

We have not tracked any mentions of Freshworks Live Chat yet. Tracking of Freshworks Live Chat recommendations started around Mar 2021.

What are some alternatives?

When comparing Smartsheet and Freshworks Live Chat, you can also consider the following products

Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Wrike - Wrike is a flexible, scalable, and easy-to-use collaborative work management software that helps high-performance teams organize and accomplish their work. Try it now.

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

Basecamp - A simple and elegant project management system.

LiveChat - LiveChat - premium live chat software. Approach customers directly on the website, make connections and drive more sales using LiveChat.