Software Alternatives & Reviews

Smartsheet VS Freshservice

Compare Smartsheet VS Freshservice and see what are their differences

Smartsheet logo Smartsheet

Smartsheet is an intuitive online project management tool enabling teams to increase productivity using cloud, collaboration, & mobile technologies.
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Freshservice logo Freshservice

Freshservice: the one-stop cloud solution for all your IT management needs.
  • Smartsheet Landing page
    Landing page //
    2023-03-29
  • Freshservice Landing page
    Landing page //
    2023-06-09

Smartsheet videos

Project Tools Review: Microsoft Project vs. Smartsheet

More videos:

  • Review - Smartsheet Project Management Overview
  • Review - Introduction to Smartsheet
  • Review - Smartsheet Review: Key Features, Pros, And Cons
  • Review - Smartsheet review 2021
  • Review - Introduction to Smartsheet
  • Review - Smartsheet Review - 4 Reasons Why You Shouldnt Use Smarthsheet -Walktrough, Top Features, Pros & Con
  • Review - Introduction to Smartsheet

Freshservice videos

Freshservice - A Quick Overview

More videos:

  • Demo - Freshservice Demo
  • Demo - Freshservice - End user demo
  • Review - Freshservice Review 2020: Great Overall SASS for IT
  • Review - Freshservice vs SysAid: Why I switched from SysAid to Freshservice
  • Review - Freshservice vs Jira Service Management: Which ITSM is for You

Category Popularity

0-100% (relative to Smartsheet and Freshservice)
Project Management
75 75%
25% 25
Task Management
100 100%
0% 0
Monitoring Tools
0 0%
100% 100
Work Management
100 100%
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Smartsheet and Freshservice

Smartsheet Reviews

Excel on Steroids vs Workflow Management — Smartsheet vs Pneumatic
And while, as mentioned above, Smartsheet does have ‘workflows’, these are a very different beast from Pneumatic workflows: there is no handover of processes from team to team as such, Smartsheet workflows are, essentially, spreadsheet automation scripts that run in response to user-configured triggers to make changes to the project (or its formatting) and/or notify specific...
12 Best ClickUp Alternatives for Innovative Management in 2023
Benefits of Smartsheet compared to ClickUp: Smartsheet is designed for people who like Excel but need more functionalities. It’s easier to implement and use than ClickUp.
Source: ayanza.com
12 BEST Wrike Alternatives for Project Management in 2022
Smartsheet covers all your basic project management needs. You can easily track and manage tasks, milestones, workflows, and internal communication. Next to that, you can track your projects in many views; calendar, Gantt charts, and Kanban views are all included. If you like Microsoft Office 365, this is your product of choice!
Source: www.guru99.com
14 Best Wrike Alternatives For Project Management In 2022
Smartsheet is another spreadsheet-based project management software. It can be used as an alternative to Wrike, as it also helps teams track, assign and filter tasks in the workplace — that’s why it’s on our list of best Wrike alternatives. The app is cloud-based, and used by teams ranging in size. In addition to the spreadsheet view, Smartsheet also offers Gantt, file...
Source: hive.com
18 Valuable Wrike Alternatives To Crush Project Management In 2022
It depends on your needs and your team. Smartsheet’s automation and in-depth timeline views have more to offer teams looking to manage large project portfolios.
Source: snacknation.com

Freshservice Reviews

12 Best Asset Management Software For IT Teams In 2023
Freshservice is one of the leading IT asset management platforms (ITAMs) in the world. The ITAM helps CTOs keep their IT assets under control, such as hardware and software, including fixed assets like vehicles and machines
Source: thectoclub.com
20 Best IT Asset Management Software in 2023: ITAM Tools and Solutions
Freshservice is an ITSM and ITAM software that provides asset discovery and inventory, software and hardware tracking, and license management capabilities. Its cloud-based platform is easy to use and offers real-time visibility into asset usage and costs. Freshservice also offers automation features, including automated asset discovery and tracking, to help organizations...
Source: infraon.io
29 Best Alternatives to Dapulse (Now Monday.com)
Freshservice is a web-based application that focuses on IT service management. The software is specifically designed to help IT teams improve the way they perform every task that they might need to perform in the process of project management.

Social recommendations and mentions

Based on our record, Smartsheet should be more popular than Freshservice. It has been mentiond 5 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Smartsheet mentions (5)

  • Feature id like to see
    It can probably be mimicked with SmartSheet project management software. A free account would be sufficient for this. Source: about 1 year ago
  • What are the everyday tools that you use in operating your small business?
    Smartsheet is a cloud-based spreadsheet tool that I use for client management, CRM tracking, and accounting. It has all of the features of Microsoft Excel, but it also allows you to share your sheets with others and work on them collaboratively. This is a great tool for small businesses because it allows you to keep track of all of your clients in one place, and you can access it from anywhere. Source: almost 2 years ago
  • Rows.com: Spreadsheets on Steroids
    3. Business processes What Rows does falls mostly into the realm of small databases and business processes. And while each has their own approach, I'd say that most other "next-gen spreadsheets" are also focusing on these (big and important) use-cases. Airtable (https://airtable.com/), Spreadsheet.com (https://spreadsheet.com/) and Smartsheet (https://smartsheet.com/) all play mainly in this area. GRID is focusing... - Source: Hacker News / over 2 years ago
  • What do front-end developers do?
    I want to make apps like monday.com and smartsheet.com. I do not want to build websites. Source: about 3 years ago
  • Entry Level job/Salary Expectation/Skill needed for programming?
    Right now my passion is building web-based applications (not websites) and mobile apps. Like I want to build something similar to monday.com or smartsheet.com. I don't wanna build something like TurboTax or Windows or macOS. Source: about 3 years ago

Freshservice mentions (3)

  • Outlook Helpdesk Form
    If you're fine with writing emails instead of filling in an Outlook form (as a user), then https://freshservice.com/ might work. Source: about 2 years ago
  • Low Hanging Fruit - Recommendations for Ticketing System????
    FreshService is pretty good and ticks all the boxes you're looking for (https://freshservice.com/). Source: over 2 years ago
  • SchoolDude as a help desk / ticketing system.
    If you're not capable of hosting the solution yourself, there are solutions that have per-agent models that will cost you much less than SchoolDude, all while being substantially more feature rich. osTicket and FreshService are both great examples. A cloud hosted instance of osTicket is only $9/agent/month. FreshService is a more polished solution, but costs more at $19/agent/month. Source: about 3 years ago

What are some alternatives?

When comparing Smartsheet and Freshservice, you can also consider the following products

Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.

Wrike - Wrike is a flexible, scalable, and easy-to-use collaborative work management software that helps high-performance teams organize and accomplish their work. Try it now.

Redmine - Flexible project management web application

Basecamp - A simple and elegant project management system.

Teamwork - The Project Management App for Professionals. The most powerful and simple way to collaborate with your team.

Trello - Infinitely flexible. Incredibly easy to use. Great mobile apps. It's free. Trello keeps track of everything, from the big picture to the minute details.