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Smart Service VS FieldPulse

Compare Smart Service VS FieldPulse and see what are their differences

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Smart Service logo Smart Service

Smart Service's QuickBooks integration makes it the ultimate scheduling and dispatch software for HVAC, plumbing, pest control, and other service industries.

FieldPulse logo FieldPulse

All-in-one field service management solution
  • Smart Service Landing page
    Landing page //
    2021-10-10
  • FieldPulse Dashboard
    Dashboard //
    2024-07-22
  • FieldPulse Schedule
    Schedule //
    2024-07-22
  • FieldPulse Estimates
    Estimates //
    2024-07-22
  • FieldPulse Good, Better, Best
    Good, Better, Best //
    2024-07-22

We are an all-in-one field service management software built for businesses looking to scale. We're known for our ease of use, scalable functionality, and the best customer success team in the industry. Service contractors use FieldPulse to better manage and grow their business.

Though FieldPulse is easy to use, our advanced functions make FieldPulse suitable for companies of any size who are looking to grow.

Franchise Business Management.

Customer Management Scheduling & Dispatching Estimates & Invoices Timesheets Customer Communications Booking Portals and much more...

Smart Service features and specs

  • User-Friendly Interface
    Smart Service offers an intuitive and easy-to-navigate interface, which reduces the learning curve for new users and helps them to become productive quickly.
  • Mobile App
    The Smart Service mobile app allows field technicians to access job details, schedules, and customer information from anywhere, improving efficiency and communication.
  • Integration with QuickBooks
    Smart Service integrates seamlessly with QuickBooks, allowing for efficient management of finances and reducing the need for double data entry.
  • Scheduling and Dispatching
    The software provides robust tools for scheduling and dispatching field technicians, optimizing routes and ensuring timely service delivery.
  • Customizable Forms
    Users can create and customize forms within Smart Service, enabling businesses to capture relevant information and streamline their workflow processes.

Possible disadvantages of Smart Service

  • High Cost
    The pricing for Smart Service can be relatively high, making it less accessible for smaller businesses with limited budgets.
  • Complex Setup
    Setting up the Smart Service system can be complex and time-consuming, requiring technical knowledge and potentially external assistance.
  • Limited Customization
    While forms can be customized, other aspects of the software offer limited customization options, which may not meet the specific needs of every business.
  • Limited Offline Functionality
    The mobile app offers limited functionality when offline, which can be a drawback for field technicians who frequently work in areas with poor internet connectivity.
  • Customer Support
    Some users have reported issues with customer support, including slow response times and difficulty in resolving technical problems.

FieldPulse features and specs

  • Scheduling & Dispatching
    Manage your techs’ job schedules and dispatching directly through the FieldPulse app. Running your business more efficiently just got a whole lot easier.
  • Estimating & Invoicing
    Easy invoicing, estimation, and payment options, as well as integrated product and service bundles for quick and simple invoice creation.
  • Customer Management (CRM)
    FieldPulse’s CRM software offers a centralized hub for all customer records so you can provide a high-quality, personalized experience to all customers.
  • Job Management
    FieldPulse helps you manage everything from status updates and photos to related records and job duration logging from anywhere.
  • GPS Fleet Tracking
    FieldPulse’s new GPS Vehicle Tracking feature enables you to track the locations of your work vehicles in real-time, directly from the app.
  • Service Agreements
    Enjoy stable cash flow, build lasting customer relationships, and keep your team engaged even during off-peak seasons.
  • Pricebook
    Build and deploy custom pricebooks & create tiered pricing with our Good, Better, Best options to streamline your sales process.
  • Engage
    FieldPulse Engage lets you communicate by call, text, or email all within the app and keeps your personal number private.
  • FieldPulse Payments
    With FieldPulse payments, you can take payments quickly and securely through the mobile app, over the phone, email, or the customer portal.
  • PDF Form Filler
    Using FieldPulse’s new tool to fill out PDF forms is a game-changer for your business. Complete documents and save them all within a job account.
  • Sales Suite
    FieldPulse’s Sales Suite is an easy to use set of tools designed to make your sales process much faster, build trust with your clients, and price your work effectively.

Analysis of Smart Service

Overall verdict

  • Smart Service is considered a good option for businesses looking for robust field service management software, especially those seeking QuickBooks integration. However, it is important for potential users to evaluate if the software's offerings align with their specific business needs.

Why this product is good

  • Smart Service is highly regarded for its comprehensive field service management solutions. It offers a range of features including scheduling, dispatching, customer management, and integration with QuickBooks, which help businesses streamline their operations and improve efficiency. Users appreciate its user-friendly interface and responsive customer support.

Recommended for

  • Small to medium-sized field service businesses
  • Companies already using QuickBooks
  • Businesses in industries such as plumbing, HVAC, electrical, and landscaping
  • Organizations looking for reliable scheduling and dispatch solutions

Analysis of FieldPulse

Overall verdict

  • FieldPulse is a solid choice for small to medium-sized businesses looking to modernize their field service operations with a versatile and user-friendly platform. Its range of features, combined with positive user feedback, supports its reputation as a reliable and effective tool in the field service management space.

Why this product is good

  • FieldPulse is considered a good option for businesses seeking field service management software because it offers a comprehensive suite of tools aimed at improving efficiency and productivity. It includes features such as scheduling, dispatching, invoicing, and customer management, all within an easy-to-use interface. Additionally, FieldPulse provides mobile apps that allow technicians to access job details on the go, which can enhance communication and streamline operations.

Recommended for

  • Small to medium-sized field service businesses
  • Contractors seeking a mobile-friendly solution for job management
  • Companies looking to streamline communication between office staff and field technicians
  • Businesses in need of integrated scheduling and invoicing tools

Smart Service videos

+ Add

Smart Service Review - Storm Water Services

More videos:

  • Review - FTInsights new Arlo Smart service

FieldPulse videos

+ Add

FieldPulse Web and Mobile App Demo

More videos:

  • Review - HVAC business saves 98% more time creating estimates with FieldPulse
  • Review - The Most Awarded FSM Software of 2023

Category Popularity

0-100% (relative to Smart Service and FieldPulse)

Smart Service

FieldPulse

Field Service Management
82 82%
Field Service Management
18% 18
Sales Force Automation
100 100%
Sales Force Automation
0% 0
Field Management Software
0 0%
Field Management Software
100% 100
Sales Automation
100 100%
Sales Automation
0% 0

Questions and Answers

As answered by people managing Smart Service and FieldPulse.

How would you describe your primary audience?

FieldPulse's answer:

All types of mobile service businesses and contractors use FieldPulse to manage their business. Typical companies include HVAC, electrical, plumbing, specialty contractors, service businesses, handymen, and more, but any business with team members out in the field servicing customer with scheduling, customer management, and invoicing needs can benefit from using FieldPulse.

Most FieldPulse customers range from one-man operations to 100 employee teams.

Why should a person choose your product over its competitors?

FieldPulse's answer:

FieldPulse is the #1 rated and most-awarded FSM software, designed for HVAC businesses looking to scale. With best-in-class customer support and simple pricing, business owners can trust that FieldPulse will be their partner every step of the way.

What makes your product unique?

FieldPulse's answer:

With FieldPulse, you have an award-winning in-house team dedicated to ensuring your success on the platform from the moment you sign up with us.

Our team helps you find unique ways to use the platform that align with how you do business.

Who are some of the biggest customers of your product?

FieldPulse's answer:

-HVAC businesses -Electrical businesses -Plumbing businesses -Specialty contractors -Septic businesses -Service businesses -Handymen companies -and more.

What's the story behind your product?

FieldPulse's answer:

FieldPulse was founded in 2015 by Gabriel Pinchev in Dallas, Texas. Gabriel's vision was to create a platform that would help service contractors grow their businesses. Driven by a passionate team, FieldPulse is committed to building, delivering, and supporting the best platform for service contractors, transforming the way trade businesses operate and succeed.

User comments

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What are some alternatives?

When comparing Smart Service and FieldPulse, you can also consider the following products

DeltaSalesApp - Field Sales Force Automation & Field Force Tracking Software

Jobber - Jobber’s field service scheduling software and app is the best way to organize your service business. Quote, schedule, invoice, and get paid—all in one place. Our easy-to-use app powers your sales, operations, and customer service.

ReachOut - ReachOut is a field service management suite to streamline field processes with customizable mobile-based forms and workflow.

HouseCall Pro - HouseCall Pro is a top rated mobile app that will put you in control & delight your customers. Scheduling, dispatching, GPS tracking, invoicing, credit cards & more.

Service Cloud Field Service - Service Cloud Field Service is a cloud-based field service solution designed to initiate customer service activities from anywhere.

ServiceTitan - #1 Management Software for Home Service Contractors.

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