Software Alternatives, Accelerators & Startups

Smaply VS Optimal Workshop

Compare Smaply VS Optimal Workshop and see what are their differences

Smaply logo Smaply

Online tool for customer journey maps, personas and stakeholder maps. Try for free. Best hub for customer experience insights. Great customer support.

Optimal Workshop logo Optimal Workshop

A User Research Platform that helps you and your team make design decisions with confidence.
  • Smaply Landing page
    Landing page //
    2022-03-09

Smaply is a cloud-based customer experience platform that allows businesses to create personas, journey maps and stakeholder maps and share them with team members. Professionals can utilize the drag-and-drop functionality to add images, texts or video files in journey maps and export them in various formats including PDF, PowerPoint, Excel and PNG.

Using Smaply's collaborative platform, enterprises can grant-role based access to specific employees, invite user comments on maps and share live links with several recipients. It enables managers to create individual personas for clients by uploading images and adding important highlights relevant to the customer's journey. Additionally, it comes with an administrative dashboard, which helps users view ongoing projects and retrieve the details of specific stakeholders via search functionality.

Pricing is available on monthly and annual subscriptions. Support is extended via phone, email and other online measures.

  • Optimal Workshop Landing page
    Landing page //
    2023-07-02

Smaply

Website
smaply.com
$ Details
freemium €19.0 / Monthly (Basic plan, billed monthly per user)
Platforms
Www.smaply.com

Smaply videos

Why to use a digital tool for customer journey maps

More videos:

  • Review - Create a Customer Journey Map using Smaply
  • Tutorial - How to create a customer journey map with Smaply (Part 2)

Optimal Workshop videos

Optimal Workshop Card Sorting How-To

More videos:

  • Review - Investigación de Usuario con Optimal Workshop

Category Popularity

0-100% (relative to Smaply and Optimal Workshop)
Customer Journey
100 100%
0% 0
User Experience
0 0%
100% 100
Marketing Platform
100 100%
0% 0
UX Research
0 0%
100% 100

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Reviews

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Smaply Reviews

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Optimal Workshop Reviews

UXtweak vs Optimal Workshop
Optimal Workshop decided to take a different approach here. They also offer you two different options on how to recruit your respondents, but they are not completely the same as with UXtweak. Firstly, and similarly to UXtweak, Optimal Workshop gives you the possibility to send your respondents a study link which will redirect you to the study after clicking on it.

What are some alternatives?

When comparing Smaply and Optimal Workshop, you can also consider the following products

Uxpressia - Create customer journey maps, personas & impact maps online

Dovetail - Mobile Cloud-Based Dental Software

Custellence - Custellence is the most easy to use Customer Journey Mapping Tool built for customer journey managers and CX workers. The tool saves time and gives you confidence by having an intuitive interface and the right amount of journey mapping smartness

Proven By Users - Online Card Sorting, tree testing, first click testing and more.

Sitecore - Sitecore A/S has produced the Sitecore content management system since 1999.

Hirundin - Helping design, product and UX teams understand users and make decisions based on their needs and goals