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Airim - Show personalised FAQs before live chat
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
HelpSite - HelpSite is a simple service to help your setup the perfect support centre or help site.
UseResponse - Open-source, self-hosted customer feedback software, live chat and helpdesk system that you can install on your server. Organize documentation using knowledge base and get feedback from social networks with centralized system
Manula - Manula is an online software for creating user manuals.
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.