What are some alternatives?
When comparing SlimFAQ and Freshdesk, you can also consider the following products
ZenDesk - Zendesk is a beautiful, lightweight help-desk solution.
HelpNDoc - What is HelpNDoc ? Easy to use yet powerful help authoring environment which can generate various documentation formats from a single source.
LiveAgent - LiveAgent is a fully-featured web-based live chat and helpdesk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start you free 14-day trial today.
Helppier - Helppier provides tools to create interactive user guides in minutes.
Salesforce Service Cloud - Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.