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Slack with your Users VS BackView by Elasticode

Compare Slack with your Users VS BackView by Elasticode and see what are their differences

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  2. » Reviews
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Slack with your Users logo Slack with your Users

Speak to your app's users entirely within Slack

BackView by Elasticode logo BackView by Elasticode

Re-engage app users right before they leave
  • Slack with your Users Landing page
    Landing page //
    2021-09-20
  • BackView by Elasticode Landing page
    Landing page //
    2019-03-22

Slack with your Users features and specs

  • Real-Time Communication
    Integrating Slack with Smooch enables real-time communication with users, streamlining the process of addressing customer inquiries and enhancing responsiveness.
  • Centralized Platform
    Having user interactions directly within Slack centralizes communication, allowing teams to manage customer support without switching between different tools.
  • Improved Collaboration
    The integration fosters improved collaboration among team members by allowing them to easily share insights and provide collective support in a shared workspace.
  • Automation Potential
    With Slack's support for bots and automation, teams can automate responses to common queries, saving time and ensuring users receive helpful information quickly.
  • Accessibility
    Slack's wide availability across devices ensures that team members can interact with users and provide support from anywhere, increasing the flexibility of customer engagement.

Possible disadvantages of Slack with your Users

  • Notification Overload
    Integrating a large number of user interactions into Slack can result in notification overload, which might distract team members from other important tasks.
  • Limited Context
    Responding to users through Slack might provide limited context compared to a full-featured CRM, potentially affecting the team's ability to fully understand user issues.
  • Dependency on Slack
    Relying heavily on Slack for customer interactions may create a dependency, making it challenging to switch to other tools or methods if needed in the future.
  • Learning Curve
    Team members unfamiliar with Slack might face a learning curve, requiring time and training to become proficient in using the platform for customer interaction.
  • Security Concerns
    Using Slack to handle sensitive user interactions could raise security concerns, necessitating careful consideration of data protection and access control measures.

BackView by Elasticode features and specs

No features have been listed yet.

Category Popularity

0-100% (relative to Slack with your Users and BackView by Elasticode)

Slack with your Users

BackView by Elasticode

CRM
81 81%
CRM
19% 19
Marketing
0 0%
Marketing
100% 100
Customer Support
100 100%
Customer Support
0% 0
Web App
0 0%
Web App
100% 100

User comments

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What are some alternatives?

When comparing Slack with your Users and BackView by Elasticode, you can also consider the following products

GetChat.App - Add WhatsApp chat to your website for free

Noticeable - The most intuitive platform to manage product updates and company announcements.

Smooch.io for Facebook Messenger - Message your customers from Slack, Front, a bot or anywhere!

Avochato - Text messaging for your business.

In-App NATIV - Deliver personalized native in-app experiences within mins.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

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