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Sitecore VS Salesforce Service Cloud

Compare Sitecore VS Salesforce Service Cloud and see what are their differences

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Sitecore logo Sitecore

Sitecore A/S has produced the Sitecore content management system since 1999.

Salesforce Service Cloud logo Salesforce Service Cloud

Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.
  • Sitecore Landing page
    Landing page //
    2023-05-12
  • Salesforce Service Cloud Landing page
    Landing page //
    2023-05-09

Sitecore videos

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What is Sitecore?

More videos:

  • Review - An overview of Sitecore by profound.
  • Review - Sitecore vs Wordpress CMS - Raybiztech - The leading partner

Salesforce Service Cloud videos

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Salesforce Service Cloud Overview Demo

Category Popularity

0-100% (relative to Sitecore and Salesforce Service Cloud)

Sitecore

Salesforce Service Cloud

CMS
100 100%
CMS
0% 0
Help Desk
0 0%
Help Desk
100% 100
Blogging Platform
100 100%
Blogging Platform
0% 0
Customer Support
0 0%
Customer Support
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Sitecore and Salesforce Service Cloud

Sitecore Reviews

WordPress alternatives: Which CMS platform is the best?
On the other hand, Sitecore is a more expensive system as its source code requires licensing fees. Also, each Sitecore instance is custom built by a team of savvy developers who are familiar with developing for the ASP.NET framework. It’s a good choice for businesses that require a custom build, want the benefits of commercial source code and are willing to invest in its...
Source: factory.dev
34 Headless CMS That Should Be On Your Radar
Sitecore’s solutions also offer in-context editing and designing, cross-channel preview capabilities, as well as enterprise-class search, asset management, and content targeting to boost personalization efforts.
Source: www.cmswire.com

Salesforce Service Cloud Reviews

The Best Help Desk Software in 2020
Salesforce Service Cloud equips every support technician with the productivity tools they need to enhance efficiency. It boasts easy integration with all of the most popular CTI (computer telephony integration), and can even use web services APIs like REST and SOAP (though it is reserved for the Enterprise and Unlimited tiers). CTI can help reduce the amount of time your...
Source: www.jitbit.com
Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
Source: www.quicksprout.com
11 Best Help Desk Software to Totally Check out in 2020!
A powerful cloud-based help desk software, Salesforce Service Cloud, is a child platform of the ubiquitous Salesforce CRM software. Engage your customers through multiple channels, streamline procedures and manage tickets with the help of the tool’s 360-degree view of the clients. Service Cloud offers supportive features like customizable branding, email integration,...
Source: surveysparrow.com

What are some alternatives?

When comparing Sitecore and Salesforce Service Cloud, you can also consider the following products

WordPress - WordPress is web software you can use to create a beautiful website or blog. We like to say that WordPress is both free and priceless at the same time.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Kustomer - Kustomer is the first intelligent CRM for customer experience that enables you to know everything about every customer.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Pendo - Pendo helps product teams understand and guide users to create product experiences that customers love.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

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