Simplify360 is an omnichannel AI-based customer service software that helps you support customers through traditional channels like Email as well as social media channels like Facebook,Twitter, Instagram.
Simplify360 can help you automate live chats with AI based chatbots actoss instant messengers including WhatsAPP, Facebook & Instagram Messenger, Viber, Line etc.
It can also help you manage reviews across e-commerce (Flipkart, Amazaon etc.) , locations (Google, Facebook, Zomato, Yelp, etc.) and App Stores.
Simplify360 comes with best in class analytics and social media listening capabilities.
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Also, don't underestimate the possibility of phone based jobs being taken over. There are already commercially available conversational call center chatbots that have been deployed in legal and IT environments. You think that IT support job is safe? Sure, some of them are. It's hard for a chatbot to swap out a hard drive. It's not nearly as difficult to have a chatbot tell users to reboot windows and see if that... Source: over 1 year ago
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