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SharedInbox.co VS Helpwise

Compare SharedInbox.co VS Helpwise and see what are their differences

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SharedInbox.co logo SharedInbox.co

Shared inbox and help desk built on Slack

Helpwise logo Helpwise

Shared inbox for your team email addresses
  • SharedInbox.co Landing page
    Landing page //
    2023-09-04

Manage customer support and communication directly from Slack. Collaborate effectively on shared emails like support@your.domain without sharing passwords among team members.

SharedInbox connects to any email you currently use. You can also get an @in.sharedinbox.co email you can set up forwarding to.

All your emails get delivered in Slack, you can reply to them or compose a new Email.

  • Helpwise Landing page
    Landing page //
    2023-07-27

SharedInbox.co

Website
sharedinbox.co
Pricing URL
Official SharedInbox.co Pricing
Platforms
Browser Web Windows Mac OSX Google Chrome Safari
Release Date
2018 February
Edit details

Helpwise

Website
helpwise.io
Pricing URL
-
Platforms
-
Release Date
-
Edit details

SharedInbox.co features and specs

  • Slack integration
    Answer Emails from Slack

Helpwise features and specs

  • Unified Inbox
    Helpwise provides a centralized platform to manage emails, chats, and other communication channels in one place, streamlining customer support efforts.
  • Collaboration Features
    The platform allows team members to collaborate on conversations through internal notes and task assignments, improving team coordination and response efficiency.
  • Integration Options
    Offers integration with popular tools like Slack, CRM systems, and other applications, enhancing workflow automation and data connectivity.
  • Analytics and Reporting
    Provides insights and analytics to track performance, team productivity, and customer satisfaction, helping in data-driven decision-making.
  • User-Friendly Interface
    Helpwise offers a clean and intuitive interface, making it easy for users to navigate and manage communications without a steep learning curve.

Possible disadvantages of Helpwise

  • Pricing
    Compared to some competitors, Helpwise might be relatively expensive for small businesses or startups with limited budgets.
  • Customization Limits
    Users may find the customization options limited when compared to some other customer support platforms, restricting tailored workflows.
  • Feature Set
    While Helpwise covers essential features, some users might find advanced functionalities lacking, depending on industry-specific requirements.
  • Learning Curve for Advanced Features
    Although the basic interface is user-friendly, mastering all advanced features and integrations might require additional training and time investment.
  • Mobile App Limitations
    The mobile app might not offer the full range of features available on the desktop version, which could hinder support mobility.

SharedInbox.co videos

No SharedInbox.co videos yet. You could help us improve this page by suggesting one.

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Helpwise videos

+ Add

Helpwise Onboarding and Review: Help Your Team Get Wise With Customer Support

More videos:

  • Review - REVIEW: Masdio Zenbox White Noise Machine, Bluetooth Speaker, Qi Wireless Charger
  • Review - Helpwise is the shared inbox solution that transforms email communication into team collaboration
  • Review - Zenescope Halloween ZenBox Revealed
  • Review - [Demo] What is Helpwise Shared Inbox?
  • Review - ZenBox Review - Samsung 860 Evo

Category Popularity

0-100% (relative to SharedInbox.co and Helpwise)

SharedInbox.co

Helpwise

Customer Support
33 33%
Customer Support
67% 67
Help Desk
29 29%
Help Desk
71% 71
Slack
100 100%
Slack
0% 0
Email
31 31%
Email
69% 69

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare SharedInbox.co and Helpwise

SharedInbox.co Reviews

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Helpwise Reviews

10 BEST Outlook Alternatives in 2023
Helpwise is the email program that provides a shared email mailbox for every team member. With real-time performance tracking, you can easily manage all the mailboxes from a single dashboard.
Source: www.guru99.com

What are some alternatives?

When comparing SharedInbox.co and Helpwise, you can also consider the following products

Alert.email - Get your important emails delivered to a Slack channel

Front - The platform for exceptional customer service at scale.

PigeonBot - Send emails via Slack with the /email command

Hiver - Manage Customer Support, Sales and Projects right from your Gmail inbox. Collaborate with Shared Labels, Shared Contacts, email notes, email reminders and email templates

Juphy - Manage all your social media conversations, comments, reviews, and support requests in a single, shared inbox. Boost Sales on Social Channels via Messaging.

MailClark - The Slack bot for external communications

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